They put on load music then procede to shout over it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The day before, my payment had been taken. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Join the 268 people who've already contributed. Joke of a place. Anyone can write a Trustpilot review. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. I DO NOT RECOMMEND. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. This week i have attended a tone class and a body pump, both were identicle. Pool full of screaming kids. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Companies can ask for reviews via automatic invitations. I paid for a year membership and at that point had several months left. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Dreadful management of memberships Id avoid this company and invest elsewhere! Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Went there this afternoon and there was signing stating the gym was forced to close. Other that that-a good gym. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. I asked for complaints procedure for head office and that was also denied. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Friendly environment for ladies only. Here are 8 tips for writing great reviews. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Very unprofessional! I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Absolutely flabbergasted of the audacity and attitude she had with me. Voice your opinion today and hear what 263 customers have already said. Absolutely shocking customer service. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. 2023 Trustpilot, Inc. All rights reserved. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. Fuming to be honest. I paid for a year membership and at that point had several months left. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures'
Have to say though the gym is lovely, with a wide range of equipment. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members
,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. i havent seen the gym manager, i dont know even if she exists, just heard there is one. | Read 61-80 Reviews out of 237 They are young, inexperienced and basically don't want to be there. Friendly staff always happy to help. The most important rule in providing excellent customer service is to be friendly. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. We use dedicated people and clever technology to safeguard our platform. Good luck TruGym you are going to need it! Not helpful at all. Your experience matters. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. The gym had closed down suddenly in November 2021 and hasn't provided a refund. One good search would have warned me but I was dazzled by the google and facebook reviews. Verification can help ensure real people write reviews about real companies. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Anyone can write a Trustpilot review. | Read 101-120 Reviews out of 262 Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. Would definitely recommend to a friend especially with the ladies only facility. If you are looking for fluffy towels and a 5 star experience this is not your place. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Any attempt to contact head office is ignored. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. 2023 Trustpilot, Inc. All rights reserved. No matter how many times I try to contact them I never get a response. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. The number for the centre was not being answered, neither were emails. It goes against our guidelines to offer incentives for reviews. Staff members were a mix bag. This gym is great! THE WORST customer service i have ever had the misfortune to encounter. Poor customer service and conflicting information provided by staff! The changing rooms are always clean and the same for the showers! Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. | Read 61-80 Reviews out of 267 Don't trust the staff at face value. I was paying double on a different gym and was always having problems but this is miles better. Our 2022 Transparency . LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Dont join the gym. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. And the price is ok.Over all not impressed with the gym at all. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Literally just paid for a day pass as the website said they were still open at stevenage. We also ensure all reviews are published without moderation. info@gurukoolhub.com +1-408-834-0167; trugym customer service. Suggested companies are based on peoples browsing tendencies. We also ensure all reviews are published without moderation. | Read 261-266 Reviews out of 266 Staff were non empathetic and unhelpful following the incident. False advertising! The staff, although minimal, are friendly and helpful. I use both the free weights, machines and also classes. !What a disgrace. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Your cars are not safe! Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Worst customer service ever have not had one reply to my messages or calls!! Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Ive been at this gym for nearly 2 years. This gym offers friendly staff with excellent personal trainers. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Your experience matters. The toilets are extremely dirty as well as the showers. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. I think there are more people than the capacity of gym. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Plus side, plenty of cardio equipment. Like a sauna. Amazing staff who always smile when I'm swiping in and are always ready to help. Your experience matters. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. kept it quiet from staff aswell ! Training and fitness levels catered for the individual. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Our gyms come with either a sauna or steam room (some have both!) Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! I am very disappointed that you have emailed me as a new member. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. How many stars would you give TruGym? beyond me , they have sullied their name. But no way to resolve it. Join the 270 people who've already contributed. How many stars would you give TruGym? It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. 0 star! 2023 Trustpilot, Inc. All rights reserved. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Lovely gym with great facilities! Staff are really friendly but could be more helpful to newcomers. Weights are all over the place. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! TWO WEEKS go by and nothing. Highly recommended. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service The floor is never cleaned properly and the water dispenser has mild on it. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Once my payment went through I got an email saying that they are closed. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Understandably very angry!! I'm now in the process of seeking legal advice and so far it's looking positive. Your experience matters. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Nobody will reply to emails or tweets. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. We use an external company to collect, manage and process direct debit payments. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. ?TruGym this is unlawful and action is being taken. How many stars would you give TruGym? i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: why would you not notify any body ? I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. For businesses Categories Blog. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Les Mills instructors are required to complete updated training twice a year to remain accredited. My branch shut down down and I never received a membership refund. The gym in Luton in Parkstreet are forever changing staff . Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. We also ensure all reviews are published without moderation. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. The pool is excellent. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. It was ideal as there is a Friday class at 5:30. Good equipment. Great gym that everyone feels comfortable and Staff are an asset to the place. I've asked for head office details and the staff tell me they don't know it. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Completely recommend this gym for any women that are looking for a great gym for good value for money. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. 14 Customer Service Resume Examples for 2023. How many stars would you give TruGym? We also ensure all reviews are published without moderation. Most of the equipment is very old and remains unfixed for long periods of time. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Join the 258 people who've already contributed. For the price per month, this is a great gym, it has everything u need and more. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Staff come across rude and unapproachable. We'll then contact Harlands on your behalf to get this resolved. For example, you can easily set up automatic payments, so you're never late. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Companies can ask for reviews via automatic invitations. Find another gym do not get involved with them. We use cookies to ensure that we give you the best experience on our website. Your experience matters. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . Staff are mostly friendly and it's well worth a visit. Terrible service. All rights reserved. No contract options, student memberships, corporate offers, or pay for the year up front. It has been three weeks and no one has been in touch. Its not worth the money that I am paying now. | Read 21-40 Reviews out of 264 They are still charging me 6 months later and now have sent me a bill for over 50!!! It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. It said I should hear back within 48 hours. Most of the equipment is very old and remains unfixed for long periods of time. Anyone can write a Trustpilot review. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. !Poor service. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Im going to have To cancel direct debit.