During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Thousands of members of Communication Workers Union will take action for 24 hours. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Contact BT. They showed their strength but on Monday they will show their generosity. Their service has stopped working and it is not fully fixed after two full working days. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. I also get time for classroom learning which hopefully . We had to say we were from Openreach, working on behalf of their Service Provider . He is very hard working and does things without needing to be asked. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Call us on0800 800 150to discuss your installation. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. But heres a quick guide to the different installation terms we use, and the average timescales. You can view these money saving ideas by clicking HERE. A company that was engineering-led is now run by business(wo)men with the resulting chaos. You'll find up-to-date details of all charges and pricing information in BT Price List. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. I saw one at a cabinet last Sunday afternoon. Send us your details and we'll be in touch as soon as we can. Anna Tims is away. Technical support. If you cant change your appointment, chat online or call us and we'll do it for you. But opting out of some of these cookies may affect your browsing experience. . In 1987 I began a career as a British Telecom Engineer. Not really a good service from BT. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. The fault is due to damage caused by someone at the customer's premises. The strikes will take place on 29 July and 1 August. Qube are employed directly by BT to do Internal Home Checks. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. When you report a fault, we try and assess whether therell be a charge or not. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Ask questions and share tips with other people 24 hours a day. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Hence, the addition of working experience gained from Openreach can truly be like a milestone . Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. So we have a line that works upstairs but he has broken the one we want downstairs. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. . Orders and upgrades. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. This is simply not true. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. ", http://www.speedtest.net/my-result/3167201384. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. The phone stopped working, and our broadband was down for about three hours but then came. on The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". A specific time cannot be given and access must be available for the entire slot. Theyll aim to do this within 5 working days of you placing your order. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Engineers from Openreach cut the telephone line while working in the street. Overtime is usually available so the minimum . Super helpful and knowledgeableman. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For
If the work is not complex, they'll carry out all the external work required. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Find out more about the BT Business app and how to download it. BT promised two engineer appointments but no one turned up. The installation takes around three hours and the Openreach engineer will need access to your property. Youll be sent a new hub, so keep it somewhere handy. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Log intoorder trackerusing your BT ID or order reference and postcode. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. A specific time cannot be given and access must be available for the entire slot. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . And once you've got some experience under your belt, there should be opportunities for overtime. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Come home no Internet. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Starting salary is poor, but you'll reach the higher rate after 3 years. Normal for Openreach is 5 days a week 7.12hours a day. 26/04/2017. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. We need our broadband but have been told that it could take days to fix. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. If a charge is likely, well let you know. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. We have a range of ways to get in touch for new and existing customers. The union was . Response was given fairly soon after initial slection. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. He has sturdy life goals and knows where he wants to go. What are the time slots for Openreach engineer appointments? Do openreach/ BT engineers work 24/7 ? Work programme gives an insight into life as an Openreach engineer. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Your working hours Our engineers work 37.5 hours a week. How long is the appointment? Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Ex open reach engineer here, up until 5ish years ago. They will try and get you . 30-03-2021 sector, For global
The difference between the engineers was night and day. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. First, Openreach will send an engineer to assess how much work is needed. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). [ link to this post] I have a line fault that needs to be fixed. If you're an engineer, that's usually four or five days a week between Monday and Sunday. Then just follow our step-by-step guide to install your broadband yourself. Necessary cookies are absolutely essential for the website to function properly. BT. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Hey,@zoni23welcome back to the community. I'm wondering will there be engineers working on a saturday? Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Contact BT for help and support with your BT broadband, TV, home phone or mobile. But it changed its tune when the Observer got involved. Read about our approach to external linking. The re-branding exercise actually started, in a very low-key way, a few short . First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Your just as rude! These cookies ensure basic functionalities and security features of the website, anonymously. . Depending on the provider and package you choose, you might be able to avoid paying for line installation. It was reported a yesterday (I think). To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. @bt_uk. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. The BBC is not responsible for the content of external sites. If you need help email your.problems@observer.co.uk. Openreach aims to connect 20. The fault is due to theft, loss or removal of equipment. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. In your case, communication between the two appears to have broken down badly. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. An engineer visit is requested, and no fault is found. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). It was reported a yesterday (I think). My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . My Background as a Phone Engineer in Southend. The ISP said it can take up to 72 hours. If the work is complex, Openreach will take longer to do all the external work. If you arent available, someone over 18 will need to be around. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Engineers from Openreach managed to cut our telephone line while they were working on our road. This website uses cookies to improve your experience while you navigate through the website. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. on Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Ask questions and share tips with other people 24 hours a day. They'll aim to do this within 5 working days of you placing your order. More strikes are planned in the coming weeks in the rail dispute. The live chat person wasn't at all helpful and actually closed the chat without resolution. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Apprenticeships. . After a . If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? The cookie is used to store the user consent for the cookies in the category "Performance". The engineer first needs to turn on the cable that runs from the street cabinet to your property. If you already have an ONT, its very quick to get connected. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Theyll need to get in touch with you, so please give us your mobile number for us to share. Although I would guess your fault will probably be picked up on Monday morning. CER / Field Insights - North England. Complex Engineering Reception and Triage. Contact from abroad. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. I interviewed at Openreach (London, England) in Sep 2020. The cookies is used to store the user consent for the cookies in the category "Necessary". Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Within 10 working days, Openreach will have completed their survey. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Your salary - Providing support for Service and Commercial inventory. BT. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Replying to . We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Now there is light at the end of the tunnel! Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Replying to . New grading structure. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. These cookies will be stored in your browser only with your consent. Lost or stolen. Delayed repair following loss of service. I think Openreach work 7 days a week, and on bank holidays. The fault isnt due to fair wear and tear. Log into order tracker using your BT ID or order reference and postcode. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Noisy faults often dont show up on a line test result. Our broadband then stopped working completely. 10. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Depending on the type of fault and the stage we're at in repairing it, you can do this online. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Damage to equipment within your premises caused by lightning or power surges. Well remotely activate a port on the ONT. And once you've got some experience under your belt, there should be opportunities for overtime. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults.
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