It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? You also warrant that you own the tickets and are authorized to transfer or resell the tickets. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? This charge is in addition to the amount originally paid for the tickets. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. . If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. 2.10 Collecting Payment. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. 7.1 Ownership of Intellectual Property. See all 12 articles. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. How do you find a good accountant? Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. Ratings by category. . Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. 2.18 Merchant Description. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. 2.4 Listing. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. We take no responsibility for such issues. I got food poisoning while eating out, can I get my money back? If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Pros. In April the Competition and Markets Authority (CMA) threatened it with legal action for. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Click the more button to email us. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. 6.9 Change or Suspension of Site. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? Did you find this answer helpful? Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. You'll need to call your local bank to see if they cash out I bonds and their requirements for . I went back to Viagogo to ask for a refund. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. If You do not qualify, do not use the Services. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. Only some of my tickets have sold. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. How do I change my payment method for getting paid? You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. I want to return my goods, what are my rights? You may also file for a claim if your tickets are invalid or not accepted at the venue. 6.10 Notices. I can't see my Resale tickets available to buy on the website. You should get the exact tickets that you ordered. Visit the Payment Methods section to update the details. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. @vrbavojtech. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. How do I delete my listing? How do I sell my tickets on the Ticket Exchange? Limerick, County Limerick 35 reviews; How do I change the email address on my account? Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. 2.16 Season Cards. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. The Scottish indie band Arab Strap said: Weve always been appalled by touting. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) Pay by PayPal, a free service to pay online without sharing your financial information. There must be a way, the payment was not accepted yet. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? To be a member of this Site, You must agree to accept the terms in this Agreement. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. the particular seat or standing area your ticket is for, including the block of seats and row number. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? What ticket resellers must do All. Your experience can help others make better choices. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. 7.2 Copyright. 4.1 Double Posting and Removal of Tickets. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Read more hen we pay for them, not a week before! Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. They then charge a booking fee on top of the tickets. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. 4.3 Sellers Shall Not Include Promotional Material with Tickets. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. By using our Site, You agree to accept this Agreement. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Theres a problem with my wedding venue or supplier - what are my rights? You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Report. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. The revised version of this Agreement is automatically effective after it is initially posted on the Site. For example, if you bought tickets for the front row and ended up sitting near the back. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. By browsing this website, you consent to the use of cookies. Shoppers are advised to double check card details when shopping on computers or mobile devices. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. Why can't I sell my tickets through my Ticketmaster account? Please note that service fee amounts may vary by event and are subject to VAT. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. Check out our video below for advice on how to avoid ticketing scams. Sellers: once your tickets have sold, viagogo charges a service fee. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. What are the viagogo Terms and Conditions? Best Shopping Deals In the know quiz If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. This content may be old or outdated. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? When listing seated tickets, all tickets in the same listing must be consecutive seats. 1. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. the price it is sold for on the primary market). If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. Viagogo says it paid me in November, but it has not turned up in my account. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . Apparently not. Pay by credit . A source close to Viagogo said it had no other connections to Global Experience Solutions. Why can't I see my order or sale in my account? Note that Your payment may be withheld if you violate this clause. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. 2.13 Ticket Information. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. Be the first to hear about special offers. Pay by PayPal, a free service to pay online without sharing your financial information. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. We may investigate complaints and violations of our policies. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". How do I edit my listing? Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. In November, the firm was required to improve the information it gives to. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. 6.1 No Warranty. 6.8 All Sales are Final. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. 6.6 No Agency. . Super Bowl Ticket. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. If you can't make the rescheduled date, then you're entitled to a full refund. Please remember that you will not be paid for this sale. The tickets were sold in October for 180, but so far I have not seen the money. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. . City and Colour Concert Tickets. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. How to spot a fake, fraudulent or scam website. To sell tickets, a Seller lists the tickets in the Site database. 2.9 a) Exception to Sellers Obligation to Confirm. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Please note this does not include any sales or value added tax that may be payable on viagogos fees.