QV'i9rz-?i&7WcbF,W7Y+UXlFd'[ta+SR`rXP y%wM;FY k9J@+ 0000020146 00000 n You may download a copy by clicking here: https://www.cms.gov/Medicare/Appeals-and-Grievances/MMCAG/Downloads/Model-Waiver-of-Liability_Feb2019v508.zip. You must accept personal financial responsibility for any charges not covered by your insurance. 0000074913 00000 n Box 989881. m9*42*S$"#ru-.:,f/Z$iSqE9Qb=LnthnA,989j/9! 0000005274 00000 n endstream endobj 42 0 obj <> endobj 43 0 obj <> endobj 44 0 obj <>stream 0000028783 00000 n Authorized services may require a co-pay. To register, religious groups must fill out an online tax form that describes the group's activities. 0000002476 00000 n Provider Maintenance Request Form (PCP, OB/GYN, and Mid-Levels ONLY) can be found here (PDF). trailer The government uses this form to determine the group's tax status. endstream endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <>/Font<>/ProcSet[/PDF/Text]/ExtGState<>>> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <>stream This discussion should also be documented in the medical record. All states: Use the most updated MA and commercial Monthly Timeliness Report (MTR) you received from the Claims Delegation Oversight Department. MASON, OH 45040-9398CENTRAL HEALTH MEDICARE PLAN1540 BRIDGEGATE DR. MAIL STOP 3000DIAMOND BAR, CA 91765HEALTHNETPO BOX 9030FARMINGTON, MO 63640-9030HTTP://WWW.HEALTHNET.COMHUMANA INC. APPEALS AND GRIEVANCE DEPARTMENT PO BOX 14165LEXINGTON, KY 40512-4165FAX # (800) 949-2961INLAND EMPIRE HEALTH PLANIEHP DUALCHOICEP.O. HVN@}Wq]JR 0000012292 00000 n L | 1-877-282-8272 1668 South Garfield Ave., 2nd Fl, Alhambra, CA 91801 issues related to bundling or downcoding of services. 33 Hospitals in Riverside and San Bernardino Counties Hemet Valley Medical Center 0000031618 00000 n 0000021612 00000 n The following information regarding the scope of practice of this provider is available: NPI stands for National Provider Identifier. 0000029824 00000 n Process for Non-contracted Medicare Providers. Provide additional information to support the description of dispute. 0000010267 00000 n The provider is registered as an organization entity type. x For routine follow-up regarding claims status, please contact the CalOptima Claims Provider Line: 714-246-8885. x Mail the completed form to: CalOptima Claims Provider Dispute. Sharp Community Medical Group practitioners make utilization management decisions based only on appropriateness of care and service and existence of coverage. X | For more information, see also the related pages. 0000011756 00000 n box 1800 rancho cucamonga, ca 91729-1800 inter-valley health plan po box 6002 pomona, ca 91769 attn: provider appeals scan health plan po box 22698 long beach, ca 90801 united healthcare po box 6106 cypress . 0000026696 00000 n You have the right to receive information about Facey Medical Group, its services, practitioners and providers, and members' rights and responsibilities. 0000019445 00000 n Quality Management. 0000006952 00000 n Criteria for appropriateness of medical services are clearly documented and available upon request. trailer 0000133830 00000 n Decision criteria for medical and behavioral health services are reviewed and approved annually by the UM Committee and as necessary additional criteria are adopted by the UM Committee throughout the year. 0000015645 00000 n (EPMG) Inland Faculty Medical Group (IFMG) Riverside Physician Network; DPL Utility Nav Items. These resources are organized into the eight focus areas, below. Australia 1590, 0-9 | Please refer to the Access Standards Section under Providers for DMHC appointment timeframes and the entire ICE approved policy for your reference. Medical information at dayofdifference.org.au. HMO, POS, PPO, Medi-Cal, Healthy Families, Healthy Kids and Access for Infants and Mothers). Users experiencing any issues with this process are advised to contact the CORE Provider Portal Support team via email at portalsupport@agilonhealth.com or give us a call . 481 0 obj <>stream 0000012550 00000 n Lr+|(T+# EabHrN ~>1V4tqq[;4TN 0000041265 00000 n 0000001576 00000 n The patient will be verbally counseled by the provider when he/she does not follow medical advice or treatment plans. The 1750455713 NPI number is assigned to the healthcare provider OPTUM CARE NETWORK-INLAND FACULTY MG, practice location address at 952 S MOUNT VERNON AVE STE B COLTON, CA, 92324-4224. 0000134942 00000 n 0000025132 00000 n 0000021920 00000 n Send your CV and letter by email. 0000007962 00000 n Inland Faculty Medical Group. IPA/Medical Groups Heritage Provider Network Affiliated Doctors of OC . 325 0 obj <> endobj 0000005983 00000 n mbc.ca.gov. Commercial, medicare medical necessity and Advance Beneficiary Notice of Non-Coverage (ABN). 0000010611 00000 n UM is a process to assure the delivery of medically necessary, optimally achievable, quality patient care through appropriate utilization of resources in a cost effective and timely manner. Tutorial. UM evaluates medical necessity, medical appropriateness and efficient use of medical services, procedures and facilities, including specialty care, inpatient, outpatient, home care, skilled nursing services, ancillary services and pharmaceutical services. 0000026031 00000 n 0000018131 00000 n <]/Prev 566508>> Please take a moment to review the following: As part of Facey's efforts to improve itself and our overall healthcare environment, we have made a commitment to detecting and preventing Medicare fraud, waste and abuse. The Centers for Medicare & Medicaid Services (CMS) requires that organizations like Facey provide prevention training to employees who administer or deliver Medicare benefits or services. You have the right to know the names and responsibilities of all health care professionals who are caring for you. zMuI0)p/>R g?r VXhE:*{pYnk9(0m} TrfL7MKLWEKJ!n6. 0000032000 00000 n About us. 0000036837 00000 n 0000038200 00000 n The concern may reach the Medical Group directly from the patient or via the health plan. 0000000016 00000 n INDEX. Language Assistance / Non-Discrimination Notice, Asistencia de Idiomas / Aviso de no Discriminacin. Quality Management. 0000020501 00000 n Scientific articles, posters and . Browse insurance lists. 2. 0000017112 00000 n hb```!b`f`s Sincerely, Lourdes Alberto. Facey Medical Group is a large, dynamic and well established multi-specialty medical group with more than 180 physicians providing care to the growing population in the North & East regions of Los Angeles and Ventura counties. The NPI number by itself does not contain any identifiable information such as a providers speciality or location. Non-Profit Company, PO Box 235 0000038173 00000 n 0000088243 00000 n 700 E Redlands Blvd # U345. 0000027741 00000 n *Provider Name: *Provider TIN: Provider Address: Provider Type: MD PrimeCare Chino. The provider is (1) A form of health insurance in which its members prepay a premium for the HMO's health services which generally include inpatient and ambulatory care. Box 57015 odt (10.83 KB) Fire Record Certificate. 0000012944 00000 n 0000053029 00000 n You will find a clinic administrative team at each of the Facey locations, dedicated to assisting our patients with the many issues or questions they may have. All network providers are required to review and attest annually to completing the trainings using the 2022 Annual Provider Training Attestation Form. A patient complaint is defined as any concern voiced by a patient that cannot be resolved directly by the physician or staff interacting with the patient. New and existing users must navigate directly to ca.coreportal.com using their existing login credentials (i.e user ID and password) to manage their assigned IPA membership. 0000038644 00000 n Compliance Hotline: (626) 943-6286 Fax: (626) 943-6329Email: fwacompliance@networkmedicalmanagement.comMailing Address: 1680 South Garfield Ave. #2017 Alhambra, CA 91801 (please address to NMM Compliance Department). This optional form may be used to track the status, time-frames and disposition of the Provider Dispute The entity processing the Provider Dispute Resolution should track the following information internally for later reporting to the appropriate entity. Appeal: 60 days from previous decision. The purpose of this new requirement (Title 16, California Code of Regulations section 1355.4) is to inform consumers where to go for information or with a complaint about California medical doctors. 0000003915 00000 n Your adherence to complying with our Compliance Program is absolutely critical to our mutual success in delivering quality care. 0000017926 00000 n 0000135164 00000 n We do this for our affiliated entity PrimeCare Medical Network Inc. (PMNI or PrimeCare) and as the Management Services Organization (MSO) for the physician organizations listed below. Optum Care Network-Inland Faculty Mg : Gender: Provider License Number If Given: 44334241: NPI Information: NPI: . &[c+\7qs\"NIl(t7ug5w_uRK=v:OR#(onAfF1O2zSnV-epMkVwkmOj^S9ux4l~62|s~ Medi-Cal. These health services include a wide variety of medical treatments and consults, inpatient and outpatient hospitalization, home health service, ambulance service, and sometimes dental and pharmacy services. 0000133580 00000 n Optum Care Network-Citrus Valley. We place special emphasis on education, guidance and strategic involvement of practicing physicians. Inland Empire Health Plan (IEHP) has over 1,241 Doctors, 3,698 Specialists, 724 Pharmacies, 74 Urgent Care, 242 OB/GYNs, 382 Behavioral Health Providers, 39 major Hospitals . YOU ARE REQUIRED TO SUBMIT A WAIVER OF LIABILITY FORM FOR ALL RECONSIDERATION/APPEALS. I am grateful to Michael Abramowicz, Oren Bar-Gill, Ryan Bubb, William Hubbard, Adam Levitin, Hans-Wolfgang Micklitz, Barak Richman, Raaj Sah, Sonja Starr, David Weisbach, Lauren Willis, Kathy Zeiler, and workshop participants at Boston University, The University of Chicago, the Institute for Advanced Study in Berlin, Northwestern University, Sciences Po in Paris, and the University of Toronto . 0000008205 00000 n 0000009763 00000 n We'll use your location to find clinics, hospitals and doctors closest to you. Mail the completed form to: HealthCare Partners Medical Group P.O. 0000004879 00000 n 0000017651 00000 n Related File (s) Emergency Medical Service Certificate Application Form. The question of whether political, fiscal, and administrative decentralization improves government effectiveness is hotly debated among researchers and policy makers. **Health services vary by location. 0000024271 00000 n 0000045929 00000 n If a person other than a beneficiary is requesting for a Direct Member Reimbursement, please download and fill out the Appointment of Representative Form. Submit the completed form along with the request for reimbursement and any pertinent documentation in order to complete the request to: Epic Management LPAttn: Claims Department1615 Orange Tree LaneRedlands, CA 92374, CLAIMS APPEALS - LISTING OF MEDICARE HEALTH PLAN APPEAL/PROVIDER DISPUTE ADDRESSES, Attention Non-contracted Medicare Providers, Appeals Physician salaries are supplemented with a full benefit package that includes a very generous pension plan. Claims Department 0000030356 00000 n 0000010967 00000 n Easy to read "Handouts and Visual Aids" in color on diabetes care and nutrition to help patients eat the right foods to control blood sugar. 0000018670 00000 n %PDF-1.3 % 0000033621 00000 n 0000046499 00000 n 0000009553 00000 n Vantage Medical Group Provider Dispute Resolution Form data. If you have any questions or concerns, please contact our Compliance Department via phone, fax, email, or mail. Box 6099 Torrance, CA 90504 *PROVIDER NPI: *PROVIDER NAME: PROVIDER TAX ID: PROVIDER ADDRESS: PROVIDER TYPE SNF DME MD Mental Health Professional Mental Health Institutional Rehab Home Health Ambulance Other Hospital ASC (please specify type of "other . PO Box 9605 Network Medical Management (NMM) is committed to conducting its business operations with the highest ethical standards and in full compliance with healthcare industry standards and regulations and all applicable Federal and State laws. We provide quality health care for you and your family, at every stage of life. DOWNLOAD A PRINTABLE PDF OF ADDRESSESAETNA MEDICARE HEALTH PLANPO BOX 14067LEXINGTON, KY 40512FAX(724)741-4953ALIGNMENT HEALTH PLANP.O. 0000011965 00000 n To Enroll with IEHP (866) 294-4347 (800) 720-4347 (TTY) . Redlands, CA 92373. 0000039571 00000 n The structured site review evaluates the following: Physician quality of care issues will be forwarded to Quality Management for investigation by the Medical Director of Quality Management or his designee. Note to vendors: As a vendor or third party looking to work with Facey, please review our policyfor such under the guidelines of the Office of Inspector General. 0000013856 00000 n It is the responsibility of the provider of service to verify and collect the co-pay from the member at the time of service as the co-pay may differ from that stated on the authorization. Articles & Posters. 0000035050 00000 n 0000096844 00000 n Electronic claims may be submitted through office Ally or WebMD. 0000061688 00000 n 0000024531 00000 n If you need to obtain a copy of a specific policy, please contact our Provider Services Department from Monday to Friday between 9:00 AM and 5:00 PM PST at (626) 943-6100. fwacompliance@networkmedicalmanagement.com. (appeal) of a Medicare Advantage plan payment denial determination including 0000002033 00000 n Our Work. Patient complaints at Primary Care, OB/GYN, inpatient, residential, ambulatory facilities providing mental health/substance abuse services and new facilities or locations will be monitored continually, investigated and/or referred to the appropriate individual(s) responsible for resolving the issue at all practice sites. 0000013581 00000 n The NPI is assigned to individuals or organizacions for their lifespan and it is independent of key provider information type updates like a change of practices, location or speciality. {}k@^/~|xjVZeCds8{Rvo+:`X?ycgIPr- XVh} ;#:V{[n{I F!L^ S,`mi: Facey is dedicated to being your provider of choice by providing clinical expertise, exceeding your health care needs and expectations and being a proud partner in the communities we serve. 0000014648 00000 n 0000020293 00000 n Contracting and Network Development. Each contracted provider dispute must contain, at a minimum, the following information: If the contracted provider dispute concerns a claim or a request for reimbursement of an overpayment of a claim, the following must be provided: Substantially-similar multiple claims, billing or contractual disputes may be filed in batches as a single dispute provided that such disputes are submitted in the following format: Facey Medical Foundation 0000016632 00000 n For more than 95 years, Facey Medical Group has been providing health care to families in the San Fernando, Santa Clarita and Simi valleys. All medical records requested by the HMO will be sent out according to the health plans specified timeframes for Routine, Urgent and Expedited. You have the right to make recommendations regarding Facey's member rights and responsibilities policy. Please feel free to browse through the qualifications of the experts that we work with every day. You have the right to participate with practitioners in decision-making regarding your health care. MAIL THE COMPLETED FORM TO: %%EOF PROVIDER NAME: b. Initial Claims: 180 Days. We know you need answers quickly, and no two patients are alike. 0000062983 00000 n . MV Medical Management (MVMM) is a full-service management services organization that provides administrative, technical and professional support to Independent Practice Associations (IPAs). Results of the QM review and any trends identified are reported to the Peer Review Committee and sent to the QM committee on an annual basis. 0 0000019938 00000 n 0000010495 00000 n All grievances and appeals will be forwarded to Blue Cross or the appropriate health plan (HMO), but an internal investigation will be initiated upon receipt. Find care. Physicians may provide this notice by one of three methods: Quality Management is an all encompassing philosophy that supports our organizations management infrastructure, policies & procedures and practices. 0000036981 00000 n Via Mail: Dignity Health Medical Group Inland Empire Provider Dispute Resolution Unit P.O. LaSalle PharMedQuest Treatment Request Forms- All 9. Or mail the completed form to: Provider Dispute Resolution PO Box 30539 Salt Lake City, UT 84130 NOTE: This form is for claim disputes and reconsiderations only. One of our biggest projects is getting children enrolled in the Healthy Families Program. 0000030786 00000 n 0000022441 00000 n Dispute form. (5 days ago) WebIEHP Providers : Forms Welcome to Inland Empire Health Plan \ Providers Provider Login IEHP's provider portal is equipped with resources to equip all of our providers with easy . 0000031184 00000 n For routine followup, please use the Claims FollowUp Form instead of the Provider Dispute Resolution Form. Please review the following: Effective June 27, 2010, a new regulation, mandated by Business and Professions Code section 138, went into effect requiring physicians in California to inform their patients that they are licensed by the Medical Board of California, and include the board's contact information. 59 0 obj <> endobj 0000023238 00000 n Mail the completed form to: Provider Dispute Resolution Department P.O. 0000024962 00000 n 0000006698 00000 n from People: She shouldn't have that, it's not appropriate for a small child! Moreover, providers must inform Medi-Cal members that they have the freedom of choice in It is the policy of Facey Medical Group and Facey Medical Foundation to provide health services to all patients in a culturally competent and non-discriminatory manner without regard to race, ethnicity, national origin, religion, sex, age, mental or physical disability or medical condition, sexual orientation, claims experience, medical history, evidence of insurability (including conditions arising out of acts of domestic violence), genetic information, or source of payment or ability to pay. %%EOF The provider is registered as an organization entity type. If you have any questions or concerns, please contact our Compliance Department via phone, fax, email, or mail. 0000063943 00000 n 0000002985 00000 n Requests for services submitted by providers are reviewed by UM using Facey Medical Group clinical guidelines, Milliman Care Guidelines, Health Plan guidelines, and other criteria as approved by the Facey Medical Guidelines Committee, National Guideline Clearing House, ICSE ICSI, Up-to-date, the Agency for Healthcare Research and Quality, NIH Consensus Statements, authoritative text books and journals, and Medicare Coverage Guidelines. 0000010480 00000 n Customer Service Department Phone Number: 858-499-2550 Toll Free Phone Number: 1-877-518-7264 TDD/TTY: 711 Fax Number: 858-636-2038. Optionally, you can attach a formal letter below listing the persons you authorize to request this access. Our goal is to make hardworking, clinically strong physicians shareholders in order to secure the long term strength of the organization. Shareholdership is available. We have collected a lot of medical information. INLAND FACULTY MEDICAL GROUP, INC. is a health maintenance organization in Colton, CA. TSR Subramanian Committee on New Education Policy 2-2 2. 1. We take great pride in the care we provide, which is why we are seeking those who are dedicated to our vision of conscientious, quality care and development of strong practice goals. St Leonards NSW *Please note: United Healthcare does not handle 2nd level disputes. 0000012825 00000 n 0000021408 00000 n x Be specific when completing the DESCRIPTION OF DISPUTE and EXPECTED OUTCOME. This includes a grid of Health Plan Language Interpreter Services phone numbers to assist with verbal translation and ADA Sign Language translators for patients. The provider's business location address is: 952 S MOUNT VERNON AVE STE B COLTON, CA ZIP 92324-224 Phone: (909) 433-9111 Fax: (909) 433-9199. This applies to all DMHC licensed health care service plan contracted practitioners (e.g. The Quality Management Department can assist you during this process. We're proud to tell you that Inland Faculty Medical Group has joined the Optum family and that our name has changed to Optum. You have the right to candid discussion of appropriate or medically necessary treatment options for your condition regardless of cost or benefit coverage. You have the right to receive a timely response to any reasonable service request. West Sacramento, CA 95798-9881. 0000040244 00000 n LaSalle Medical Associates is one of the largest Independent Practice Association groups in the San Bernardino, Riverside & Los Angeles counties. Further, services will be provided in a non-discriminatory manner to all members, including those with limited English proficiency or reading skills, the sensory impaired, and those with diverse cultural or ethnic backgrounds. Aetna Better Health TFL - Timely filing Limit. 0000030615 00000 n 0000010646 00000 n 0000007671 00000 n We hope that you have found the information about Vantage Medical Group Provider Dispute Resolution Form that interests you. 94 0 obj <>stream ;F8-#qZ8()JN" 0000063281 00000 n %PDF-1.6 % 0000011381 00000 n P 4|fq^:{Us,p00Nn]pNEDAQ+%" 2:Ni1hM9\8278 B5licWAryx DENISE E BRUNER is a covered recipient physician received a payment as recorded by Centers for Medicare & Medicaid Services (CMS). Fax: (626) 943-6329. NIGHT'S BLACK AGENTSDIRECTOR'S HANDBOOKkenneth hite gareth ryder-hanrahanby and night's black agentsdirector's. Below are links to helps for completing the CMS claim forms. San Bernardino County, High Desert Radiology Authorization Request Form. We take great pride in the care we provide, which is why we are seeking those who are dedicated to our . Text. Multiple "LIKE" claims are for the same provider and dispute but different members and dates of service. The enumeration date for this NPI number is 11/20/2006 and was last updated on 8/22/2020. 0000009964 00000 n Namely, the application of both GT&CBTs and arbitration in international trade are, nowadays, considered ordinary. Take the opportunity to learn more about our doctors, our services, and accepted insurance plans. Compliance Hotline: (626) 943-6286. Optum Care Network-Corona. 0000052762 00000 n Co-pays are specific to the patients health plan benefits and the services rendered at the time the patient is seen. Member Behavioral Warning/Dismissal Process, Medical Record Standards & General Documentation Guidelines, Authorization for Use and Disclosure of PHI, Guidelines for Physician Documentation Audits, Procedure Notice on use of Stat, Urgent and Routine Status, Instructions on Filling Out Various Referral Types, Notice of Nondiscrimination and Communication Assistance, Claims must be submitted within 90 days following the date of service, except as otherwise required by federal law or regulation, Claims payments are made in compliance with state and federal timeliness guidelines, Claim payment timeliness is measured from the date the claim was received by Facey Medical Foundation, A clear identification of the disputed item, the date of services, and a clear explanation of the basis upon which the provider believes the payment amount, request for additional information, request for reimbursement for the overpayment of a claim, contest, denial, adjustment, or other action is incorrect, If the contracted provider dispute is not about a claim, you must provide a clear explanation of the issue, and the providers position on such issue, If the contracted provider dispute involves an enrollee or group of enrollees, the name and identification number(s) of the enrollee or enrollees, a clear explanation of the disputed item, including the date of service and providers position on the dispute, and an enrollees written authorization for provider to represent said enrollee(s) must be provided, Provide a cover letter for the entire submission describing each provider dispute with references to the numbered coversheets, Promote HIPAA awareness to encourage compliance with all regulations, Protect patient privacy and provide information security, Ensure health information is complete and available, Ensure Coding and Compliance is in place for reimbursement, Prominently posting a sign in an area of their offices conspicuous to patients, in at least 48-point type in Arial font, Including the notice in a written statement, signed and dated by the patient or patient's representative, and kept in that patient's file, stating the patient understands the physician is licensed and regulated by the board, Including the notice in a statement on letterhead, discharge instructions, or other document given to a patient or the patient's representative, where the notice is placed immediately above the signature line for the patient in at least 14-point type, A focus on patient centered care and patient-provider relationships, An emphasis on continuously improving performance in all areas, An emphasis on efficient operational and care systems and patient safety, The active involvement of leaders and empowerment of employees, The use of data-driven decision making across the organization. 0000040388 00000 n 0000038335 00000 n . 27Q~h Xe Claims Follow-Up Form instead of the Provider Dispute Resolution Form. GGGCGCGPGDN6aO@Z EAV163Iv ,cJe'_`} 2vB/ .b` Z/ 0000075198 00000 n endstream endobj startxref 0000096087 00000 n TI`}wNT@sg&eQHIq P\KHqcRbCWvRd{0(+@2HE}!&'2Rgk.BTWccn@i[tk.QHPyB'a-d:c U]y AddressNo.145, Zhengzhou Rd., Datong Dist., Taipei City 10341, Taiwan (R.O.C.) Advantage program, non-contracted providers may request reconsideration To submit a formal appeal, please see the instructions listed on the back of your explanation of payment (EOP). 0000139641 00000 n 0000032422 00000 n 0000014388 00000 n Whether you are a primary care physician or specialist, we invite you to become a part of our growing organization. (adsbygoogle = window.adsbygoogle || []).push({}); Unlisted Public Company 0000014061 00000 n An extensive list of health education materials about . All documents should be e-mailed to contract@iehp.org. 0000028273 00000 n 0000074705 00000 n 0000018941 00000 n 0000029549 00000 n 0000020040 00000 n 0000039956 00000 n Eligibility. Such complaints regarding the clinical care of patients by physicians will be shared in a confidential manner with the individual physician involved and the respective Department Chair. 0000021134 00000 n ;=Ouvw"p.}@D3v ={ 120 Days. Our suite of standard and specialty tests can help provide answers to improve patient outcomes. As a provider of medical care for more than 94 years, Facey has engendered a growing trust from the communities we serve, and with it a growing responsibility for commitment and integrity to them. Reconsideration: 180 Days. 0000047615 00000 n 0000061763 00000 n Vulnerable Sections 01. If the provider dispute does not include the required submission elements as outlined above, the dispute is returned to the provider along with a written statement requesting the missing information necessary to resolve the dispute. You have the right to confidential handling of all communications and medical information maintained at Facey, as provided by law and professional medical ethics.