We may have received incorrect data. Please remember that the retainer is refundable at the end of your agreement. Hi, is anyone aware if this is still valid and if any issues occurred? Just terrible management at Regus. We pay those as well. Who has the free mental bandwidth to keep track? STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. The complaint has been investigated and resolved to the customer's satisfaction. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Youll be billed each month. You have a business to run and our objective is to partner with you to help you grow even further. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. Michelle Spire There are lots of better places out there which are cheaper and better, Hi, Also they thretaten u with debt collector and give all ur personal data for them. Office staff are always friendly. I hope youll continue to serve more and more people and make their life happy and prosperous. Dont know how many days youll need? The opportunity. Company Name: Carrie Jaffe or Accurate Assessments of San Diego This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. The part that upsets me, is that we signed a contract for what we were to pay. Please email me at Lorraine.brule@regus.com with your company name and details. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. i made an account a day ago and i tried contacting them to cancel my account. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . All agreements end on the last day of a calendar month. DO NOT give them your payment info, DO NOT sign with them. This will ensure the agreement ends at the current final date and will not renew further. Required fields are marked *. This is to inform you that, unfortunately, I would have to cancel my membership with your club. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. Dear Ms/Mr {Name of the Recipient}, Besides, the facilities provided by you are also impeccable. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. Sometimes they don't see my payments and kick me out of the system. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Same here. Using Solstice Conference to link video call to the equipment in a meeting room. This comment was posted by a verified customer. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. Global Customer Service at Regus. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Is calling them the only way to do this or is there a way to do it online or via the app? See real-time availability and secure your desk or office on the day or on the move. Kind regards, if so what was their response. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Then get in touch with our team to make your next move. Assistant Global Customer Service at Regus. ive been trying to get my money back ever since. DO NOT TRUST THESE FRAUDSTERS Were clear about this from day one. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. As far as the payment is concerned, it has been made in full. Fully equipped spaces for gatherings of any size. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. So, I don't think there won't be an issue with it. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. Note- they are similar to Spirit Airlines. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Im sorry if you felt the need to escalate this. Fancy a bit of a hack for lounge access? We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. THINKPODs are available only in selected locations. Kind regards, Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. Its nonsense in most cases and one should be able to continue with an office space. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, ComplaintsBoard.com is a leading complaint resolution website on the Internet. A member of my team has already contacted you and discussed the situation. The center itself have no problem and sales are nice before you join. They answered us and asked us to show them an email we had sent with the specifications of the machines. I would like to request you to cancel my membership with you kindly. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Customer service left me on hold until the company closed then hung up the phone. This cost me: Please could you send those details to me at lorraine.brule@regus.com so I can support you? We call this the "Veeto Demand" period. They shut down my location with 2-day notice and then cancelled my agreement retroactively. Receptionist only can communicate by email, even for the most important things for your business. It should also state the reason behind why you want to cancel the membership. You will regret signing with Regus. Our membership options give you the flexibility to choose how, when, and where you work. For a company as big as Regus to not have a complaints procedure this is appalling. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. I have received a GBP14.75 charge after registration. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Questions and answers about starting, owning, and growing a small business only. Yes. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Lorraine Brule A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. I am a small business and cannot afford any of this. She at least implied that Hannah`s use of the printer was a nuisance. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Your satisfaction is very important. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. To my horror, the contract sent was being auto renewed without my consent. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Updated. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. And again, there is simply no legitimate reason for this. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. Service 110 Value 107 Shipping 48 They still continue to send invoices with no one responsible to be there to answer. Please fill in your details and a member of our team will contact you shortly. They will email you a confirmation of termination and then charge you again. Products used:I signed up for a virtual office space. They will respond to your inquiry as soon as possible. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. 11-20 people: Full refund in case of cancellation 10 days or more in advance. Thank you for your consideration. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Don't be fooled by that. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Kind regards, I have now joined acquire and Regus. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. If not, let us think for a moment about the case law. I entered card for both. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. Dont believe them they are massive frauds. Or you can upgrade at any time. There is non existent customer service department. One such way weve used before, is going through the Gourmet Society x DragonPass portal. This company is intentionally misleading customers to keep them in contracts. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. Case reference number: C-6953809-Z0V3 Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. A member of our team will get back to you as soon as we have the details. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. He shares his travels under, The dragonpass offer from Regis is still valid. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. I wish you all the best for all your future endeavors. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Can I change my membership after Ive signed up? What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? Find workspace. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. I would love the opportunity to help further but havent been able to identify your account. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Open the Amazon Prime cancellation page. Turned up at 450 Bath Road, Heathrow. Hi Dr. Carrie Jaffe, thank you for getting in touch. Search for participating airport lounges and eateries here . Setting up an automated payment is straight forward and can be done through the online portal. We have a team of specialists available 24/7 to help you find the best solution for your business. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. Give your team a place to focus, thrive, and grow, while we take care of all the details. And why wouldn't he, he is sub-contracted to sell office space. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. I have stopped all payments since then due to loss of job and relocation for school. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. Hi Mike, Im sorry if you felt the need to escalate this. The best guides, deals and tips for more frequent flyer points in Australia. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. So I had the opposite problem. Troubleshooting common issues with Solstice Conference. Head of Customer Services. It should also state the reason behind why you want to cancel the membership. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. Is that price point per person? We have been complaining for almost 2 months about a heating issue at our office since we moved in. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. Its clear from reading your comments that the main reason for your review is that of your agreement. I understand and appreciate that youre disappointed, and would really like to help. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. You're going to be billed for an entire year. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. Won't be a good idea until they change their management. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. How to stop regus from harassing me? myRegus asks for Credit Card as well as DragonPass in Payment Details. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Regus will convert your monthly sign up to a 6 month contract using small print in an email. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. Build your presence fast, anywhere in the world. The payments have since been sent to . If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. due to insufficient funds. Have a question or issue with your current products and services? It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. We sent them proof by email confirming that we could use the machines. And, therefore continuing the membership is not possible anymore. Connecting your device to a video conferencing-enabled meeting room. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` Passes purchased in this way are non-transferable and not changeable. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Your email address will not be published. My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. You can also choose a coworking or office membership for 5,10, or unlimited days a month. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, Coffee/Tea - $35 per month Office Space and Coworking prices are per person per month and are dependent on inventory availability. Access thousands of business lounges across the world simply turn up and get to work. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. Does anyone know how to get the GBP payment back? Kind regards, Sandra Melody All of our templates are completely free to use and are designed to save you time and hassle. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. {Name of the recipient} Doing so will take you to a sign-in page. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. You can only revoke a membership attached to an active class. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. We appreciate your business. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. DO NOT TRUST THESE FRAUDSTERS! This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. Thank you, In April of 2021, I tried to set up a virtual office with Regus. This should not come as a surprise to any customer. In case, there is any cancellation fee or refund, make sure to include the same in the letter. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. This is for your convenience and in order to avoid any unwanted interruptions in service. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. Global Customer Service at Regus. I would like you to please confirm the receipt of the letter and the cancellation. From,Hedy GreeneAp. I paid for the service up until that point. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. However, we also have a business to run and cannot cancel signed agreements. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done.