I love it. It was then that he insisted Zwilling's was experiencing internal ordering issues and that the product I had ordered was indeed, NOT IN INVENTORY! As sustainability leaders, we aim to pioneer new solutions for sustainable development while continuing to shape our business responsibly and increase our economic success. You'll be able to trim even the toughest toenails with ease. Make sure to choose a good shipping company that you trust to ensure that the package reaches Zwilling safely. In May I ordered a cast iron fry pan. However, when dealing directly with them, the way that they handle refunds for returns of defective products is UNACCEPTABLE. Once again for a better understanding of these exclusions and disclaimers go to the link given above and read the full warranty. Please ship the order to the address below and allow 7-10 business days for your refund to be posted. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. Read honest and unbiased product reviews from our users. I bought these dishes in May of 2022. Theyre top-tier quality, provide excellent results, and dont cost a fortune. Just read the reviews. I will be updating this blog once I hear back from them. I ordered a product from them on November 24, 2022;ORDER NUMBER: CA-ON-00249625ORDER PLACED: NOVEMBER 24, 2022Zwillings "claimed" to have inventory. My orders stayed in processing status for longer than 2 weeks. if it broke from just falling off a counter that suggests a bad heat treat or an internal fracture in the steel. If its an 8 fry pan, then thats exactly what youll get. I was tired of buying pan after pan because they got old, the Teflon came off, the handle broke, etc. Find the addresses, phone numbers and routes to all Henkel locations worldwide, Find the right website for your country or your region and use the contact form there to speed up the process. Zwilling A.J. Unfortunately, I will ban this company from now on. The issue I had is that the base of my beautiful Staub enameled cast iron developed crazings very early, after purchase. News on cooking innovations. Continue to maintain the angle of 10 - 20 and the gap of about inch from the back of the blade to the sharpening stone. Join our team of pioneers and make your mark on the future with us. I contact Zwilling customer service, and they provide me with a return label to send them the frother back to get my refund. June 11- told me to check out a local retail store. Ill be in contact with Zwilling to let them know about this issue. Due to this, Zwilling has the right to not reject warranty claims from customers who purchased from unauthorized sellers, which also includes unauthorized websites. Although it says that you should first attempt to return the item to the online retailer where you originally purchased it, I'm not sure any online retailer is going to honor any warranty claims. !This company is a scam and fraud. Zwilling J.A. in the course of our stakeholder relationship management we will store the data no longer than needed in order to fulfill the aforementioned purpose or as long as required in case any statutory retention obligation applies. Read honest and unbiased product reviews from our users. Zwilling COUPON INFORMATION. Thanks to a thick, aluminum core, these versatile pans are fast-heating and boast an even cooking surface. It also analyzed reviews to verify trustworthiness. Their range includes carbon steel, stainless clad, nonstick, copper, and cast iron pots and pans all made in the USA. If I don't get refunds through vendors I get them through them credit card company. Looks like it has z whole lot of dimples running along the edge of the blade. It goes against our guidelines to offer incentives for reviews. I seem to have to contact the company to remind them; they have not initiated any updates. Gift With Any HENCKELS Important Things To Consider Before Buying Zwilling Cookware. The 10-pc Stainless Set is normally $764 but its on sale for $679. Zwilling UK got back to me the same day with helpful information. Dare to make an impact? Bad customer service, would not facilitate an exchange and did not make the return process easy. They have fast and reliable shipping on their website however its quite the opposite. Did you come here looking for just one type of pan? This is because in case your package gets lost or damaged in transit or during shipping, the contents of the box are covered and you can claim damages from the insurance company. : chefknives 110k members in the chefknives community. Date of experience: October 20, 2022. I would never purchase anything from this company, regardless of whether the product was even good or not. You could make a mini nakiri for garlic! Hopefully, this will be fixed so that anyone claiming warranty or has issues related to their order, can contact Zwilling to get a swift reply. Those are the only ones I had in the kitchen, but ok I did. L Stainless Steel Knife 1 Pc. 1 star is a lot for them. Free 4-Piece Set of Pan Protectors. If customers have questions about the callback, they can contact Zwilling customer service at the following number: + 49 (0) 212/882 - 8645. You can also get the Clad CFX 10-Pc Set for $449 (from $687). It has been well past 30 days and I have not received an update much less a refund. Still waiting for my refund. This is the worst customer service I have ever dealt with, I have been trying to get a warranty item for eight months and still I dont even have an update or an ETA on when I should be getting it, save yourself from this company and never order anything it is the worst service Ive ever received, Would not recommend this company. Its been over a month and Im still waiting for them to return my money. 800.438.8898. Today and for generations to come. Zwilling pots and pans are praised for how well they work, with their nonstick pans being especially praised for how much longer they last than the average non-stick. I may have to wait until my other lids start cracking to save shipping cost. With German engineering, its collections are made from stainless steel and aluminum, with certain options coated in nonstick ceramic or granite, ie. Still no resolution. . Youve reached the end of this Zwilling Cookware review, so now what? I have always had non-stick pans and have put off buying stainless steel for fear of cleaning/keeping them nice, even though I REALLY dont like non-stick chemicals. Culinary Insider program terms and conditions. Their costumer service keeps saying sorry but nothing else, they asked me to reorder it but its way more expansive than the price I purchased! You can browse the database for the product name, your country and your language. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. SHOP NOW. In addition to choosing a good shipping company, make sure that your product can be tracked with a tracking number provided to you by your shipping company. Weve got you covered: Your email address will not be published. Your browser's Javascript functionality is turned off. If youre ready to shop, head right on over to Zwilling.com. Earlier this year, I needed help from Zwilling regarding the Staub warranty. Got a reply on June 1. If youre looking for inclusive sets or deeper pans, check out other options like the Spirit or Clad CFX. In an effort to ship orders within a 24-48 hour period, we are unable to interrupt the shipping process to affect changes or cancellations. Youll only find out when you reach out to them. Hast du Fragen zu deiner Bestellung? If youve observed any defects in your Zwilling product, and wish to claim Zwillings warranty, this is the process to follow: Attn: Warranty Department ZWILLING J.A.Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. Required fields are marked *, This field is required Until this day, more than 3 weeks later since I returned the frother, I have still not received my money back as they are still handling this extremely trivial case. If its a 10-piece set, then youll get a 1-qt saucepan (with lid), 2-qt saucepan (with lid), an 8 fry pan, a 10 fry pan, a 3-qt saute pan (with lif), and a 6-qt Dutch oven with a lid. Bitte berprfe deine Eingaben und versuch es nochmal. Love the product when it works. On Dec 14 while it seems like refund is done even though I didn't request for it and wanted the items. Not standing behind your products is the worse business decision you can make as a company. Zwilling offers a limited lifetime warranty for all its products. But their customer service is absolutely the worst! 20%. All Clad is a highly recommended cookware line. It is always recommended to buy all your Zwilling products only from authorized sellers. One Zwilling Cookware review read: It has good heft to it, heats evenly and is truly nonstick. Mustve had a weak spot and hit just right. With an array of collections across stainless, nonstick, hard anodized, and ceramic, youll find higher prices here than you will at Zwilling. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Premium product, subpar support. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A $44 Value! Attention: ZWILLING ONLINE RETURNS Zwilling J.A. I replied back with the address the same day. I've contacted customer service and need to submit all kinds of info with pictures. Kaufland and Zwilling are recalling a product. Here are their contact details: Zwilling Customer Service phone number: 1 (914) 747-0300. Error! Once you have all of the information mentioned above outlined in a letter, pack up your box with the return. They can't say nothing about delivery time; they only say they're so sorry! Try to greet customers with a smile and always be courteous and respectful. Only items in new and unused condition with the original manufacturer package will be accepted for a refund. Well walk you through a few points to consider before shopping. This post aims to bring together all the information you need about the Zwilling warranty. We're happy to help. Purchased this on Amazon's Black Friday sale. They owe me over $800. Which is why Zwilling accepts warranty claims of Zwilling products purchased from ths legitimate sellers. How can they put items on sale then no ethics or customer centrism at all ORDER NUMBER: CA-ON-0025000. We have put together the answers to some frequently asked questions below. As a side note, I am German and I have been a reliable client buying Zwilling products for 30 years. it most likely broke further because it was cracked! Been 1.5 months since they received and I still have not received a refund. Error! 20% off on Any Order at Zwilling. How to fix sticky cast iron The Ultimate Guide, 8 ESSENTIAL KNIVES EVERY KITCHEN MUST HAVE, Damages or defects that are due to normal wear and tear, Damages or defects due to alteration of Zwillings products. I consider it my duty in this Zwilling Cookware review to help you decide if our featured brand is right for you, so Ive included two other great brands here to check out. Not worth the stress - so many competitors out there with better products and better service.