min-height: auto!important; cart reminders from KAY at the cell number used . Please see our return/exchange policy. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. So don't forget to put the discount to use. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. It was three rings together. They treat their people like trash!!! He gave me 1000% great customer service!!! It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. It's time to enjoy your shopping with such a big sale. I contacted customer service and they do not have the ability to push the transaction out or expedite. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . Corporate Phone Number: +1-441-296-5872. That didnt help me at all. They are really refusing to give me My money back. The ring came in perfect condition, no scratches or anything. You're in the right place! The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! KAY Jewelers Accounts are issued by Comenity Bank. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. Please DO NOT SHOP AT KAY'S. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. Learn more I have never bought any real gold that would break the way these pieces continue to break. This ring constantly loses the diamond and have had multiple issue with it. Second pair one earring was broken. Desired outcome: ComplaintsBoard.com is a leading complaint resolution website on the Internet. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. Always a pleasure to go in. December 2021 my husband purchase 3 tennis bracelets for Christmas. Sorry I didn't listen to my friends. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Catherine Kay manager wasn't hesitant to offer me an exchange. Granted, it was pre owned, but still. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. I would like to write a letter to your corporate offices. cart reminders from KAY at the cell number used . Excellent service. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. What is the difference between natural and lab-created stones? How will I know when my order is ready for pick up at my Kay Jewelers store? This company is HIGHLY UNPROFESSIONAL. About. This profile has not been claimed by the company. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . Learn moreIf your online purchase was picked up at the store, it must be returned to the store. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Please advise if there is anything that can be done to accommodate this inconvenience. I have no clue why there are so many negative reviews. Platinum is pure metal that is naturally white and much more We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. Top of the Page, What is Kay Jewelers return and refund policy? 8:30am - 10:00pm; Tue. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. All other gemstones are referred to as semi-precious. Claim it and get a lot of features. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. You have added the max number of Favorites. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Kay Jewelers information: contacts, address, founders, CEO, services, and products. Learn More. We value your privacy. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Top of the Page. KAY . Do all rings come in the same size or are there different sizes available? First of all, check the store website. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Later I was told it was a custom order and not returnable for that reason. Style finder: In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. Do all rings come in the same size or are there different sizes available? I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. What is your policy regarding the gold supply chain? In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. I am only giving one star since you have to give a star to do the review. AffirmLearn More It should NOT be this hard to get my money back. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. We bought a bracelet and an Opal ring for my daughter as well. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. Top of the Page, What determines the price of a diamond? Visit Kay to find your dream ring today. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. From warranties to orders, Customer Support can answer all your questions. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. Or you may exchange it within 90 days of purchase at any Kay Jewelers. For a price quote on specific engraving requests, please visit your local Kay Jewelers. Text (855) 929 - 4190. ConsumerAffairs is not a government agency. I contacted a representative, Katley M, and stated I wanted to cancel. Removed the interest and allow us to pay the final payment of $185.00. Horrible material and so over priced. We owed $320.00 as of Nov.10, 2022. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Why do you measure jewelry in millimeters? Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. #greatcause. I've already spoken to the store manager, I do not want to speak to him again. Thanks again Ashley! Ring sizing service will take up to three additional business days. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I just want to trade it in for something else. What is Kay Jewelers return and refund policy? } They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. Affiliate disclosure: Hotdeals.com uses affiliate programs for Desired outcome: This review was chosen algorithmically as the most valued customer feedback. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. The sale associated was so patient and polite and very helpful. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. This company is a SCAM with jewelry. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. MORE+, You are offered a chance to save up to 10% OFF. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. Call KAY Jewelers customer support team and get help with any problems. 2. They say I had 60 minutes and denied cancelation. New setting for $500 with my stones put into it or b. I learned a lot about the business and jewelry. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? This is the 2nd employee they have let go that was a wonderful representative. .main-header .primary-navigation ul li.nav-link.active { Kay Jewelers has resolved 87 complaints. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! color: #515666; *Exchanges are not accepted at kay.com. Either another chain or another piece of jewelry or refund. Saturday: 10 AM 10 PM ET. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. Well, every Kay policy should be the same. In our experience with Kay, we have had several frustrating experiences. 5. 23.8 miles away from Kay Jewelers. Shortcut: Press 1, then press 1, the press 0 twice. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. She was constantly in communication with me and always delivered what she promised. There can be some limitations, so pay attention. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. In addition, all necessary repairs must be completed by our representatives. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. Very disappointed with kay. Ring sizing service will take up to three additional business days. With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. A link has directed you to this review. Need Assistance? Credit options: - did not follow up. Top of the Page, What do I need to bring with me to the store to pick up my order? My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! This is a great jewelry store to get anything my wife wants. They had it sent back and returned on December 29th. color: #515666; I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Top of the Page, What colored gemstones are considered precious? ARPhotography . So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. Top of the Page, What is a special ordered item? you can get $200 off some orders from KAY Jewelers. Will I have to pay shipping charges if I request in-store pick up? We were told the possibility of recovery was highly unlikely. Vous avez un problme similaire? Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. Chatting with Kay Jewelers Customer Service. Do not buy from them. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. Two REAL jewelers have stated that it in fact can be repaired. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . Useful. You can easily find current promotions and discounts on the homepage for you to use. Box 659728. .left-navigation .nav-link a:hover, This being, because it wasnt inspected. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card I wear the chain everyday and wash in it. When I brought it in, they said it would be $450 to repair. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. Kay Jewelers competes in Retail industry. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. I ordered two pairs of earrings online. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. For a price quote on specific engraving requests, please visit your local KAY Outlet store. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. Certain metals such as tungsten and titanium cannot be sized. MORE+. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. purchases from Amazon.com. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? Join Our Email List and Receive a Special Offer! Submit a complaint and get your issue resolved. We were baffled because we have a Kay's credit card, and have been there several times prior. That's why we offer several ways to pay. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. Kay Jewelers customer service and expertise. It was 25% off. Associate then call the manager and was able to find when I was about to leave the store. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. I returned the earrings to the store on 2/26. Top of the Page, What is the difference between white gold and platinum? I love that they offer the diamond replacement guarantee with any diamond purchase. I want to speak to a DISTRICT MANAGER. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. It looks like your microphone is disabled. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. How long will it take for my order to arrive? Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Service 10. Im friends with the manager and she lied to me as well. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. All of our rings are sized to what has been determined is an average finger size. <3 my kay.com :), Great service and products. Click here to get notifications about new complaints of Kay Jewelers. Top of the Page, Do you offer any warranties on your merchandise? The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Fun delivery. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. Don't hesitate to place an order now. The millimeter is our standard unit of measurement for jewelry dimensions. As an Amazon Associate, we may earn commissions from qualifying What address can I use? That was not going to fly. Custom designed jewelry is not returnable. FAQ. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. I placed an order on December 23 and decided the same day I did not want to make the purchase. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Top of the Page, Can I have someone other than me pick up my order? You're in the right place! November.25.22 5:20pm. Submit a complaint and get your issue resolved. I email Kays and surprise surprise their "vendor" never even issued my return. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! Contact our Customer Care Team Today. You just need to follow some tips to get $25 off select merchandise. The ring was there the next day Friday after I was told it was gonna be about 5 days. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. I love my Leo diamonds. I called them and they told me that they had found and it would take another week to be ready for pick up. Unfortunately it was too small, so he took it to Kay's. Can I have someone other than me pick up my order? They will only take your money and never fix your jewelry properly. Rubies, sapphires and emeralds are precious gemstones. Click Here to learn how to determine your ring size. they accept all major credit cards, PayPal, and Apple Pay. You can find contact details for Kay Jewelers above. In total, there are 3 ways to get in touch with them. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). background: #515666; Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! Jillian K. said "I bought a diamond earring to replace one that was lost. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Also apply for our NEW Concierge position for the holiday season. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Text (855) 221 - 6255. The diamond came out four days later! Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. Have you taken the Kay Jewelers customer satisfaction survey yet? Claim it and get a lot of features. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. This is the worst company to order Jewelry through. Top of the Page, What is the difference between natural and lab-created stones? I have two options: a. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. It can take up to ten days for this service. I still had the Diamond, so that was to remount & fix the prong. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Hamilton, HM 11 Bermuda. What are you looking for? we only owed $185.00 now it's almost 1200.00. Order--number [protected]. How can we enhance your Kay experience today? I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. For a price quote on specific engraving requests, please visit your local KAY store. Will I have to pay shipping charges if I request in-store pick up? Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. You should not buy your engagement ring from this jeweler. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! I highly recommend this store and customer service representative. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. } They are not willing to take the interest off. Let me trade up without spending $450 first. Order number: [protected] It was a great relief to have it arrive so soon. She was diligent on researching the best options for me. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. - how come they dont call to let me know? When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. Do all rings come in the same size or are there different sizes available? I also went to the doctor to ask about and probably have to go back since its getting bigger! I have purchased a second wedding ring and it was the WORST MISTAKE EVER! The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . 2020 for repair. Top of the Page, What is your policy regarding conflict diamonds? Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Top of the Page, If I want to mail a payment , what address should I send it to? I also have a contract that states you will replace any damaged or missing diamond. You just need to follow some tips to get $25 off select merchandise. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. Clear Filters. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. 8:30am - 10:00pm; On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. Date of experience: December 21, 2022. Google+. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. How To Contact Kay Jewelers Corporate Office Headquarters HQ. That man was at that store every time I came in. 2023 HotDeals.com, All rights reserved. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Thank you, you have successfully subscribed to our newsletter! Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. (Trade-ins are not accepted at kay.com. They refuse to remove the interest. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Phone Number: 1 (800) 527-8029. Please see our return/exchange policy. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Thank you Connie so much. I gave them the ring to have it repaired and they have lost my ring and will not replace it. I have also spoken to customer service at corporate. I asked to return them and Share your photos and videos with others to prove the truth of your words. They claimed some orders were not able to be cancelled and mine was one of them. Get questions answered and resume your conversations easily! I will continue to put this review everywhere I can! Average Customer Rating. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Worst experience ever. .owl-carousel .owl-controls .owl-pagination .owl-page span { #freethebear" Feel free to ask any questions! A company you know and trust. I called her desperate to find a band for my wife that was getting discontinued. We went to the Kay Jewelers located in Pentagon Mall. The package was never opened by anyone and came back only a couple days after being shipped. They worked together to approve a replacement bracelet for about the same value. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan.