The company is sometimes referred to as Heartland ECSI. Our opinions are our own. Unpaid tuition and fees: 888-454-6100. It consists of a collection of payments and reporting the payment information to the 3 credit bureaus and to access the account information which was borrowed. If you do not bring your payment plan current within the 45 day time period, your full balance will be considered past due and you will begin to receive calls about your past-due account. Live Chat with the Heartland ECSI Customer Service Team Call the Heartland ECSI Customer Service Team at 1-844-700-0134 Email the Heartland ECSI Customer Service Team at cservice@ecsi.net To speak with a representative at the College, call 215-641-6551. Review the Federal Cash Management Rules We offer several types of financial aid to help you meet the cost of a university education. to find out. A graduated repayment plan starts with smaller monthly payments and increases over time. Fixed APR means that your interest rate will always stay the same. All Rights Reserved. Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. Pre-qualified offers are not binding. Click to reveal Their services prevent the payment of largeamounts in the long run and help save money. Here is a list of our partners. Cloudflare Ray ID: 7a2be8b0ee2dd337 This helps you stay in good standing to avoid default. Many or all of the products featured here are from our partners who compensate us. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Obviously I changed providers. CONTENTS Written and Fact-Checked By Amy Chang Updated On 10/01/2023 Contacting Heartland ECSI is best done Monday through Friday, from 8:00am to 9:00pm Eastern Standard Time. See your spending breakdown to show your top spending trends and where you can cut back. However, this does not influence our evaluations. , like private student loans, health professions loans and institutional loans issued by a university or school. Loans managed by ECSI are not eligible for the White Houses, . Interest can continue to build on your balance during deferment or forbearance periods. For a limited time, the monthly payment is typically interest only and smaller than the standard repayment plan. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Customer Support: 800-332-4835 Heartland Register Product Support: 866-646-7648 Heartland Gift Product Support: 866-402-8056 HeartlandGift@e-hps.com Heartland Campus Solutions (Sales) Customer Support: 888-332-4835 Heartland Campus Solutions (Support) Customer Support: 888-332-4835 Students/Borrowers Customer Support: 888-332-4835 POS Essentials 25-Year Extended Repayment Plan: The 25-Year Extended Repayment Planlowers your monthly payment and extends the repayment plan from 10 years to 25 years.To qualify, you must have a current loan balance of at least $30,000 and your student loans were disbursed after October 7, 1998. If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will my loan be subject to a late fee? How to make student loan payments to ECSI, Federal Student Aid (FSA) Ombudsman Information Checklist, Institutional student loans from a college or university. Site Structure. When will ECSI be able to provide student loan account information and assistance to me? Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. Click the red + sign which is located below and says 'connect an account'. Late fees will typically be assessed when your payment is 10 days late (or around the 20th of the month). It is always a good practice to access your account information online to review your deferment status. The working hours are Monday-Friday, 7.30 am-8.00 pm. Please review our Advertiser Disclosure. Your ECSI billing statements will contain a Heartland Key. You may also change your student loan servicer through consolidation or forgiveness. This form is available via PDF and can be printed out upon receipt of this notice. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. services only federal student loans in default. Copyright 2018 Regents of the University of California. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. I learn new things everyday. If your quarterly repayment cycle is January, April, July, and October, the first billing statement you receive from ECSI will be in September for your payment due October 10, 2017. Youll need your account number to finish setting up your profile. Using your ECSI key, enter it on the left side under the connect an account then press connect. The name of the company sending you a federal loan bill every month is your servicer. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. If you are requesting deferment for anything other than at least-half time student enrollment, you should complete a new deferment form, have it certified per the directions on the application, and send the signed and certified form to the following address: Forms received after August 1, 2017, will not be processed until the transition is completed, which is expected to be around Mid-August, 2017. Your IP: support@teamsupport.comsales@teamsupport.commarketing@teamsupport.compress@teamsupport.com, 5005 Lyndon B Johnson FwySuite 850Dallas, TX 75244. They can service any type of student loan and provide customer services. You can make additional payments over the phone or via online chat. Scholarships, Easy : University, Noyce, Dream, etc.). Sign up to our $1,500 No-Essay Scholarship. Federal student loan servicers: Who are they and what do they do, The name of the company sending you a federal loan bill every month is your servicer. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. To register, complete the following steps: If you have received a billing statement from Conduent/ACS for a payment due now, please remit your payment as soon as possible to the address on your statement in order for your payment to be posted to your account on or before July 31, 2017. They also provide the flexibility of repaymentduration for college graduates who have recently moved into the workplace. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. ET. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. Heartland ECSI Customer Reviews. Work atmosphere is friendly. ECSI Customer Login: You can access your ECSI login directly on the ECSI website. 2.What happens if I miss a monthly payment for a payment plan? Since implementing TeamSupport, Heartland ECSI has achieved several important goals: TeamSupport is extremely user friendly. Variable APR means that your interest rate can fluctuate over time, which can increase or decrease your monthly student loan payment. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. You can also print copies of your billing statements through your ECSI account online. through consolidation or forgiveness. Once the student loan servicer transition to ESCI is complete, will I have a new student loan account number? Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. Student Loans, Student Loan ECSI tracks and collects your payments. If your loan payments havent begun or youre not sure which company is your servicer, log in to. You will be required to enter your personal information such as your name and date of birth. Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. The Perkins Loan program ended in 2017, but student loan borrowers may still be in student loan repayment for their Perkins Loans. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Our partners compensate us. The products featured on this website are from our partners who compensate us. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. In fact, most of our degree-seeking students receive some form of financial assistance. When evaluating offers, please review the financial institutions Terms and Conditions. Its most important to know your student loan repayment options so you can know the right questions to ask. The fee will be assessed regardless of the reason why your bank did not honor your check. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS . It provides an efficient online system to grant access to student loan borrowers, every information regarding tuition fee payments and loans. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. ECSI also services a few other types of. You will need to enroll for this service through the ECSI website. How To Ask for Heartland ECSI's Assistance in Getting a Refund Over the Phone. Variable APR includes a 0.25% discount when you enroll in autopay. Youll need your account number to finish setting up your profile. If you are facing any trouble with the ECSI as a servicer, you can always call or send them a mail to get the issue resolved. You have come to the right place. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. Your account may also be sent to a collection agency. ECSI will assign you a new account number (called a. NerdWallet strives to keep its information accurate and up to date. In some instances, you will be required to sign a Truth in Lending Disclosure as part of the payment plan set up process. The Education Department can transfer student loans from one servicer to another. Using third-party servicers helps them lower the labor cost for keeping tracks of repayments. This influences which products we write about and where and how the product appears on a page. Phone payments -ACH and credit card payment methods are accepted through the telephone. This helps you stay in good standing to avoid default. Heartland ECSI manages federal Perkins student loans for the government. Process deferment and forbearance requests. It is a student loan servicer that manages the repayment process for student loans from many colleges and universities, including Federal and even private education loans. If I'm late in making my payment, when will the late fee be assessed on my loan(s)? ECSI Phone Number - Tax Documents: (866) 428-1098. Our partners cannot pay us to guarantee favorable reviews of their products or services. You will be redirected to Heartland ECSI's new web address: www.heartlandecsi.com. Please note that the rates and terms on this website are estimates and may change at any time and/or differ from your final rate and terms. Heres what you should know about ECSI and how to contact ECSI regarding your student loans. Repayment When you register on the ECSI website, you will create user ID and password. More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. ECSI is a servicer for borrowers with federal Perkins loans. If you have an issue with ECSI, start by contacting the servicer. Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. When evaluating offers, please review the financial institutions Terms and Conditions. To access your electronic 1098-T statement issued prior to 2018, visit Heartland ECSI and select "Accessing Your 1098-T." Click to search for your tax form. ECSI is a servicer for borrowers with federal Perkins loans. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. And, the team behind TeamSupport is more customer-oriented than most big box solutions. Interest can continue to build on your balance during deferment or forbearance periods. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. If I'm currently making my payments on my University of California loan(s) via Conduent/ACS' Automatic Bill Payment (ABP), what will happen as a result of this transition? Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. If your enrollment is at an institution that reports to the National Student Clearinghouse (NSC), ECSI will pick up your registrar's enrollment reporting for half- time enrollment and greater and post that deferment to your loan account. This is a system-wide change impacting all University of California campuses. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Disclaimer: Our team strives to provide information that is accurate, complete and timely, but we make no 3.Why is it necessary to sign a Payment Plan agreement? Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. so you can know the right questions to ask. Copyright 2023 Mentor. It gives people the option to consolidate and refinance federal student loans as well as private student loans. . If you wish to speak with ECSI's customer care agents, dial 1-844-760-6052. services only federal student loans in default. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. Get suggested colleges and free counseling. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. Register for online access to your account. heartland ecsi refund strayer university. in 5 . This may impact which companies we review, the products we evaluate, and where and how a product appears on a page. Department Overview; Cooperative Registration Agreement Guidelines; If you are current on the repayment of your account, you may call the Heartland ECSI Customer Service toll-free line at 1.888.549.3274. When evaluating offers, please review the financial institutions Terms and Conditions. ECSI is a business unit under the Campus Solutions division of Global Payments, Inc. ECSI has maintained a government contract to service Perkins loans since 2013. The Department of Education will notify you via letter or email if your loans are transferred, and youll manage payments with the new servicer. Having a broad understanding of your obligations as a borrower goes a long way to help you and make sure you confirm all the payments which have been made and also contact ECSI if you feel something is wrong. You can check if there are student loans that are set exactly at 5% or below. Heres Who Gets It, The New Income-Driven Repayment Plan: How It Works. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. Process deferment and forbearance requests. After you register with your Heartland Key, you can set up new recurring payments by clicking "Make a Payment" on the ECSI website. Forms received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. They help them in the process of repayment by walking them through everything - from getting a new payment plan or to just get the balance paid in full. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. Reviews from ECSI employees about working as a Customer Service Representative at ECSI. ECSI tracks and collects your payments. Loans, Private The action you just performed triggered the security solution. Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. It will only happen in case you log in from a new device. Consolidation and refinancing your loan. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. 1. (412) 788-3900. Heartland ECSI not only provides you the option to pay back the student loan, but it also offers tuition payment plans to eligible students. In our previous system, customers could only call or e-mail to request help, which meant having one staff person dedicated to receiving those tickets and then manually assigning them to a support agent to handle. When does the change in student loan servicers take effect? Its most important to know your. If you have an issue with ECSI, start by contacting the servicer. Enter in < 3 minutes, The College Monk 2023 All Rights Reserved, Explore College ECSI is a company approved by the government to service federal Perkins student loans. The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. AVCNET is a company, not a governmental agency. Under school name, enter Georgia Gwinnett College, then provide requested information to verify your . They also pick all the important tax documents that you require and keep you updated with the status of your account while helping you with the queries you may have too. Pre-qualified offers are not binding. Conduent/ACS payment due dates are on the 1st day of the month. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Get help from Heartland ECSI Customer Service. APR, or Annual Percentage Rate, is the price you pay to borrow money. Also, 45 BBB reviews gave the servicer a one-star rating. At UC San Diego, the loan programs affected by this change include: Federal Perkins Loan; medical Health Professions Student Loan, Primary Care Loan, Loans for Disadvantaged Students and various Regents/University type institutional loans (ex. Your billing statement will contain your Heartland Key; a unique code giving you complete access to your loan account information. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. For all other loans, the fee assessment amount can vary and is indicated in the terms of your loan promissory note. Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. 650 College Dr. Dalton, GA 30720 (706) 272-4436. Heartland ECSI has an A+ rating with the Better Business Bureau (BBB), but they also have their fair share of customer complaints. Online payments -They make provision for payment through three means such as - online, direct payments(recurring ACH payments), e-check (single ACH payments) or credit card. Please note that during the new servicer transition, Conduent/ACS staff, ECSI staff and UC San Diegostaff will not have access to view any loan data or process transactions, nor will you be able to access loan account information on-line. A total of 148 complaints have been made with the Better Business Bureau about ECSI. The last drafts to be made will be those for payments due in July 2017. Your credit report will also tell you whether ECSI is your student loan servicer. If you have received a billing statement from ECSI for a payment due September 10, 2017 or after, or a delinquency notice from ECSI for a payment due August 1, 2017 and before, please remit payment to the address indicated in the ECSI billing statement. Income-Based Repayment (IBR): Income-Based Repayment (IBR) is an example in an income-driven repayment plan, which lowers your monthly payment based on your discretionary income. Processing of online electronic payments and other transactions by Conduent/ACS borrower services staff will also cease after July 31, 2017. Visit the Heartland ECSI website for answers to frequently asked questions. ECSI Phone Number - Unpaid Tuition & Fees: (844) 454-6100. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. What if my loans are transferred to ECSI? Contact Us. If you think ECSI may be your student loan servicer, or if youre not sure whos your student loan servicer, then you can verify your student loans with these simple steps. Please update any bookmarks you have created. ECSI offers an automatic payment service called Recurring ACH Payment. How much will the late fee be after October 2017? Advertiser Disclosure | Terms of Use | Privacy Policy. Enroll in autopay. (For example, I don't have enough money in my bank account and my bank doesn't honor my electronic or check payment.). You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. We require contact information to ensure our reviewers are real. What happens if my check or electronic payment 'bounces'? All financial products, shopping products and services are presented without warranty. If you choose to mail payments toward your ECSI student loans, here are the correct addresses: Your School Name, c/o ECSI. You can always log in through an online account with ECSI to see how much of your refund you have received. Yes. You are required to answer one of the security questions which you have previously chosen. A total of 148 complaints have been made with the Better Business Bureau . ECSI 1200 Cherrington Parkway, Suite 200 Coraopolis, PA 15108. This is where Heartland Educational Computer Systems Inc, commonly referred to as ECSI comes in action. Please be advised that there may be a delay in processing checks sent to either Conduent/ACS or ECSI between the transitioning periods. APR, or Annual Percentage Rate, is the price you pay to borrow money. They send out the tax documents to those students who have paid qualified education expenses in their previous tax years. After July 31st, it is recommended that you mail payments with the Conduent/ACS coupon directly to ECSI at the following address: Heartland ECSI P.O. Wherever you're going in life, an education from Southern New Hampshire University is a smart investment for your future. The company has been in business since 1972 and has been serving as one of the largest servicers in the student loan industry. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. What should I do if I know I have a payment due in August or September but did not receive a billing statement from either Conduent/ACS or ECSI?