Even after setting up support proc and presence status. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Thanks!!! Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Review the steps to create the 'Cloud Technical Team Support Process'. My bet is that you missed one checkbox in the setup. These are instructions on the types of rules you need to make. (The badge is all click, no code.) This, like all superbadges, requires a careful read through the instructions prior to any clicking. We recommend using a new Developer Edition (DE) to check this challenge. Glad you solved the problem! I'm chasing my own tail. You may want to jot down notes as you read the requirements. Sales at Lychee shadow Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Still stuck? I also got this error. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. 3 new items on utility bar. Is knowledge set up correctly on the page layout? I don't know what else to try. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Challenge 1: Automate record creation. "Wrong Queue" is not a queue. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. I have sent screen shot of my report to rebecca@capstorm.com . I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Luckily, the macros module was very fresh in my mind. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. It is hard to give many hints about this step without giving away too . I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I am unable to rename the "Service" console , I receive this message when selecting Edit. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. I have created data categories and Subcategories and have activated.But have issue with the above error. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. I am stuck on challenge 5. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Did you check the little box to activate the entitlement process? . Use another way to specify capacity for the routing configurations. Enter the billing service credentials in the custom setting. No. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Also when i click on Overflow Assignee no records found window pop up. Tonight's challenge involves the creation of two processes. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Challenge 5 error : We can't find a field called 'Question Long Text Area'. Goodness! Intermediate case users can access both lists of cases. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Hello, I passed the first challenge but i still have a question. "This is a standard app. I've been stuck on this error message for two days! I'd try this- Delete the current process. By clicking Sign up for GitHub, you agree to our terms of service and I just finished the superbadge. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. You, my amazing reader, get more than tips for a Salesforce Superbadge. Note the filter. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. I can't figure out what this error means. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Note the filter. *must be completed in lightning experience*1. I learned so much doing it. I am not intending to give out the answers, just a little bit of a nudge. And I've included milestone tracker in the page layout. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Skip Main Navigation. Could you share some details of what you have? Grab a pen and paper. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Ensure you select the correct Chart format." Does it work? Does this match the requirements? Do your routing configurations tie to the correct queues? Keep working, great job i believe you should like my post home care specialists. Copyright 2000-2022 Salesforce, Inc. All rights reserved. I resolved the issue, by deleting the Billing profile and recreating it using. This is so annoying. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Well occasionally send you account related emails. This is where you start building out the ability to manage support levels. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. For example, Basic vs Premier support. I'm stuck on Challenge 6, creating the macro. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I had problem with the chart, now everything is correct. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. I even tried to create a new playground and start over (that only made things wose). If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I'd try again since Trailhead had issues yesterday. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Hi,Oh I got it! Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) It is reason i m getting this error. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). I had to do a quick refreher on this topic mid-superbadge. I wish I had a good answer for you! Why the change of heart? (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. 1 is checked that should not be checked. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Are you using a Dev org or a playground generate from Trailhead? Ensure you create 'Billing Topics' for Knowledge." Any hlp? "I have created the Entitlement Process named "Cirrus Support Process" twice now. I am getting this below error. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. It still gives me the same error that it isn't found. My brother has started to play with me! Already on GitHub? That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Making dinner for Mom! Thanks. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. After changing the name of the inactive user it worked for me. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! And it's a little trickybut you can find out if you google it:). Checkboxes: Missing 3 that should be checked. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Review the steps to rename the console to 'Cloud Support Service Console'. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Usually this is due to some pre-existing configuration or code in the challenge Org. When you start a create a new report, simply click to start with a clean screen. 3. Thanks, Michal. If you can not, I'd look around at permissions. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Processes. Configure a named credential and remote site according to the specifications outlined in the business requirements. I am not sure what I'm doing wrong? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Would you like to share a few more details on how you currently have things set up? Are you sure it is about that? Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Also, my email-to-case and email on demand are checked. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. It's likely something simple like an extra character. Challenge 1 Configure Outbound Application and Integration Security. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. A mistake I have made many times as well! ", There are two options for email to case. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. MVNO Providers3. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Appreciate any help. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Why the change of heart? If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. 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Below are tips and gotchas for each report / dashboard. Make sure that the correct date range is selected. Start in setup. Anyone studying for their Service Cloud consultant certification. I was creating 'wrong queue' queue . to your account. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! I have tried a thousand times with all variationsand the same error keeps coming up. I have the same problem and my Entitlement Process is already active :(. The free lemonade offer worked! Did you perform any particular action to get the email available on the console ? It is now working. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Review the steps to ensure you create the Cirrus Support Process. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. We can't find the 'Customer Case Team' role. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. I dont see any check box under layout properties of Knowledge. You also get personal insight into the life of a Trailhead Baby! Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC).
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