Be the first one to write one. One common complaint against Sunset Group is that they make it very difficult to cancel your membership. Our "VIP week" couldn't be booked at all. Timeshare exit companies attempt to absolve you of your timeshare contract by talking with the resort on your behalf. We were told that we had time to cancel if we changed our minds so that made us feel somewhat better. Sunset Solutions Group 3911 Litchfield Dr, Waxhaw, North Carolina, United States, 28173-7180. . I am so furious right now AND IT SPOILS ALL THE 15 YEARS OF GOING TO SUNSET FISHERMEN! But there is one site that seems to know where they are all the time, namely their collection agency, Resort Management International. I cannot use my name but was scammed also. I am writing this complaint to warn every potential buyer of this horrible business and to hopefully bring total resolution to our experience. Our thought was this would be a great time to sell this timeshare and get a very generous price for it. An exit program usually includes some kind of refund or compensation for people who decide to leave the developer. Youre not the only one wanting to ditch their Sunset Group timeshare. We should have known when she asked for a $40 deposit that would be returned to us upon completion of this presentation that something was up. Other than flying over and disrupting their sales with leaflets to potential suckers like us. I want to complaint with PROFECO about this, and get my money back, We are unfortunately on the same boat as everyone else. The resort they showed us "Tres Rios", is not even listed in the contract as part of the deal. We vacationed in Playa Del Carmen in October 2007 and in the process of picking up our rental car, we were asked to attend a no pressure-quick 90-minute seminar at the Sunset Fisherman Resort. There was one sign that a possible claim might be recorded by lawyer Mitchell Sussman. Got a bill from Meridian Financial Services, Inc - DEBT COLLECTOR for $26, 307 yesterday.I am currently a victim of SUNSET WORLD RESORTS TIMESHARE fraud. I was in suspense. The VW Car-Net 3G sunset class action lawsuit was filed in the U.S. District Court for the District of New Jersey: Michael L. Raffo v. Volkswagen Group of America, Inc. et al. How to Get Out of Raintree Vacation Club Timeshare? We contacted the Mexican Embassy in Canada who told us Ill help you and guess what we never heard back. We checked our membership purchase agreement Article #10 says that the Developer is responsible for all insurance to cover full and partial damages. So, if you listen to these promises, you better go away, is probably that you will become a victim of a Royal Sunset Timeshare. After 2 hours on the phone with him and looking at the web site he gave us while he was on the phone; we purchased a trip. I was scammed in May 2018. How to Get Out of a Sheraton Vistana Timeshare? It does not guarantee you any actual access to a room for any amount of time. Its critical that you figure out how to distinguish a scam so can protect yourself and your funds from now on. 1 of Membership Purchase Agreement shows annual maintenance fee is $719 which matches the fee for Cancun Sunset Club (Royal Sunset - on the beach), however when 2008 week was paid for Royal Sunset, the week that space banked with RCI was for Sunset Lagoon which has a lower maintenance fee of $616 per the 2006 schedule. These are more complaints about this resort: They are refusing of course, luckily my credit card company is standing by me right now and have pulled payment back. not being from the USA it makes it difficult for us to find someone. Were eager to assist in any capacity we can. They tell you lies to make you buy their packages. I said "I said mail, not phone, not fax, and not email". About one year ago my husband and I had a phone call from a man who was selling a time share in Cancun. I want to thank all of you for your posts. At the airport they offered us nice rental SUV for the whole week for $99 if we would tour the "hotel". After this they charged our credit card and cashed a "check" payment for the same month's payment. Sunset World Resorts & Vacation Experiences - Scam and fraud! The tour was nice, then came the HIGH pressure sales pitch. In some cases, your timeshare developer may offer an official exit program. Sunset Group is headquartered in Miami, Florida, and appears to be owned by RCI the largest timeshare company globally. If youre stuck in a Sunset Group timeshare contract, youre not alone. Peruse the fine print and ensure all that in the agreement lines up with what you consented to prior to offering any cash. When we arrived back in the United States we were pleased with our decision to cancel, especially after we found out there are thousands of complaints on the Internet about the Sunset Group. They said they cannot do business via phone, fax, or email. If your timeshare developer is involved in a class-action lawsuit, sometimes you may be able to join in. By providing my contact information and clicking submit, I am giving TimeshareExitAdvice.com and its partners permission to contact me about this and other future offers using the information provided. Its very important to google the company and read reviews about them especially if you put out big money . The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. If anyone has information on contacts I would appreciate the info. It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". Mr. Hernandez told us at that time that we could not cancel our contract, and he refused to accept our cancellation, either orally or in writing. The Better Business Bureau is a great way to check if a company is reputable. Assuming youre determined to go the Do-It-Yourself course, realize that it will probably be a long and troublesome interaction. We did not buy the all-inclusive. Of course after trying for almost 2 years, we have been constantly been given the " not interested at this time" respond. I can not confirm that the person on the FB is not really a supervisor in a Cancun resort as she portrays that she is. This is multiple scenarios with the same story. Many dissatisfied customers have shared their bad experiences with the company online, and numerous class action lawsuits have been filed against the company over the years. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. Sunset Group, Sales Dept. FBI are investigating on that matter for international crime. After signing the contract they offered to move us from the place we were staying in Playa into their resort for free to finish off our vacation. 10, Lote 13-B, Zona Hotelera Nationwide Mexico Phone: 011- (52)-9988808750 Web: Category: Resorts Sunset Lagoon, Royal Sunset, Sunset Group, Sunset Fishermen Fraud, Misrepresentation, Timeshare Scam Cancun Quintana Roo *Consumer Comment: Timeshare Scam My fianc and I are well educated individuals and are absolutely sick at ourselves for getting suckered into this whole deal. Hello I was scammed too. Everything said was identical, currently arguing with them to cancel the contract. He is saying that it is an investment and that you can sell your weeks to the company if you dont use it and they will buy your weeks and then you will earn money from selling your weeks to the company . The company takes great pride in taking care of all your needs before, during, and after your stay. We would caution against working with Mexican Timeshare Solutions, as they have been known to scam people who are already taken advantage of by Sunset Group. The next day I was able to meet a person from their verification department and handed him my cancellation letter that I wrote myself. Try Profeco, and don't take no for an answer. How to get rid of a Mayan Palace Timeshare? Thank you for your time and if anyone has any further suggestion regarding how to solve this, please let me know. Read the fine print and make sure everything in the contract lines up with what you agreed to before giving away any money. The lawyer says most of the time it just disappears after they ding your credit. Cancel a Hilton Grand Vacations Timeshare? As a matter of fact, once in a while everything necessary for a scammer to clear out your ledger is these forthright charges. On the off chance that youre reluctant about a venture an open door, do some exploration prior to settling on a choice. No such website! we were scammed and then threatened with contract removal of items if we did not buy into the Sunset group real estate group (if they even have one is yet to be determined) last April we went to Tres Rios and at their highest end rooms the ceiling of the shower was covered with black mold. They accepted this and said they would process the paper work and credit our accounts. Business Profile Sunset Group Travel Club Contact Information 13611 s Dixie Hwy Ste 109 Miami, FL 33176-7262 Email this Business (908) 964-5967 Customer Complaints 18 complaints closed in. The Federal Trade Commission warns people every year that the number one reason for timeshare exit scams is paying upfront fees. Cancel Timeshare Mortgage and Maintenance Fee? They said that they needed some business write offs for their firm. There sat another lady who showed us where our hotel was for the week and gave us a map of the area. You dont have to go through the process alone there are people who can help you cancel your contract for a fee. We achieve this by infusing our Core Values at the heart of each transaction and interaction with our Clients. For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. Things like, you must be a married couple, must bring a credit card, must stay for the whole presentation. Have you been able to get any resolution? For example, on Consumer Affairs, Sunset Group has a 1.5-star rating with nearly 200 reviews. In terms of why its so hard to locate a timeshare exit program, class action lawsuits are one cause. Terrible company. We were at this so called "90 minute presentation" for the entire day, almost 8 hours! Historical Court Records (more than 50 years old). A. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. For example, you could sell your timeshare privately on a resale website. Possibly the attorney General also! Search Close. Additionally, we have repeatedly requested a copy of the catalog promised us so that we may exercise our additional membership privileges, but were recently informed by customer service representative Alvaro Cardena that we would not receive a catalog for as long as 90 days. However, you may still be able to get out of your contract by exercising your rights as a consumer. Thanks! While its difficult to track down data on the best way to get rid of a Sunset Group timeshare, you do have choices. I'd like to see if any of our government agencies can at least stop them from doing business in the U.S. They tell you lies to make you buy their packages. The city last year disqualified the group originally selected by the Community Redevelopment Agency (CRA) board to run . Something else to remember is that anything that sounds unrealistic most likely is. The first was to continue with the upgrade - which we did not want. For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. Kukulcan Km. This deposit, which we didn't even realize was being applied to a credit card that they apparently opened for us. I insisted that they email me the properties that are offering n the package as destinations. Sunset Group Class Action Lawsuits Avoid Timeshare Exit Company Scams Cancel Your Timeshare with a Trustworthy Company Summary Sunset Group, which also goes by Sunset Hotel Group and Sunset World, is a timeshare company with properties throughout Cancun and Riviera Maya in Mexico. As weve stated, most timeshare companies do have exit programs set upits in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. We are a Team of like minded agents with one goal- Representing our clients at the highest level possible! How To Get Out of a Timeshare with Grandview Las Vegas? Consulting. Did they finally move on? Unfortunately, the company has been embroiled in multiple lawsuits over the past few years. If there is an Action Lawsuit going on some one please contact me thank you. They are Unethical, dishonest and should be put out of business. This is usually the most difficult route, as most people are not familiar with the process and it can be tough to find a buyer. There was an arbitration between my bank and the merchant bank and the case was resolved in my favor so the bank permanently credited the money back to me and that money was charged back permanently to the merchant . Please contact me at zillayh@gmail.com. What should we do? And every deal included the $1000 per week maintenance fee and $99/perday/person to come to the resort which is no deal considering that is 2x the amount I pay by NOT being a member of the club. We wanted to leave several times, telling them that we were not interested but they wouldn't back off! We would alert against working with companies that have been known to scam individuals. to justify the additional $480 added to the $9, 815.00 balance. There is a big rip-off scam going on and the company is using a lot of different names to lure innocent people to sign with them. Never begin working with a company without first having everything written down in a legally binding contract. This is another forum with more complaints about this company: Absolutely outraged! After all, they claimed it only went up in value and I was willing to agree in-writing to sell it back to them AT-COST if I ever decided I didn't want it. I was directed to a lady at a counter where I could pay our cab fare there. As multiple issues became apparent with our contract, we referred back to pages 5-6 regarding clauses 12, 13 and 14 that paraphrased states "Failure on the part of the "Promoter" to provide the service means the penalty is then that the "Promoter" is obliged to reimburse all amounts paid by the "Member" for the undelivered services. 5. A scam is an unlawful plan intended to swindle you out of your cash. The Utah State Archives is the repository for many judicial/court records, including the Utah State Supreme Court and many county district courts. 5 minutes of your time could help you resolve this nightmare once and for all. I wanted to see what they were required to provide to us in the contract. The contract also says a sale or transfer may take "60 days to a year and even that is not guaranteed." (By the way when we returned to Fisherman's the next year, no improvements to the property were noticed) We paid our timeshare off and now just see the maintenance fees increasing every year. While assessing an agreement, watch out for any irregularities, as they might highlight a scam. I asked that if I decided I didn't like the "private residency" after using it a year or two from now, and since they claim these "private residencies ONLY go up in value" would they agree to buy it back from me at the same cost I paid. By not allowing us to exercise our rights to cancel our contract within the time period set by Mexican law, Jose Luis Hernandez, Patricio Muldowney, Alvaro Cardena, Rosalie Silva, Jennifer Snyder, and other participating members of the Sales, Marketing, Management, and Legal staff employed by Sunset Fishermens violated Mexican law and committed fraud. One of the main reasons people want to get rid of their Sunset Group timeshares is because of the high-pressure sales tactics used by the company. this triggered my PTSD. On the off chance that youre keen on finding a timeshare exit organization that wont scam you, read over our homepage. Walking Away From Timeshare Maintenance Fees - Is It Smart? If someone offers you an amazing deal on a timeshare package or convinces you that you can save money on a particular service, theres a good chance that they are lying and are only trying to get money from you. Customer service contacts and company information. Were happy to help in any way we can. That was enough though. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. Sunset Groups ratings and reviews reflect all of these issues and complaints. sunset group / fraud and dishonest. FRAUD (charge #1) - Pg. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. As weve stated, most timeshare companies do have exit programs set up its in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. Since we had already paid for our first contract we felt we couldn't afford to let that go so when they offered to give us two other options we listened. Her "closer" finally agreed to text me the details. Despite the fact that they practice things like this, it is feasible to discover a reputable timeshare release business with a track record of success in freeing consumers from their contracts. How to get rid of Avalon Vacation Club Timeshare? I looked at the internet those properties and added up the costs if bought separately as needed. It says right in the contract that you own nothing, it is a membership fee. How to Get Rid of a Timeshare in Florida? We have tried many times now to practice their "Buy Back" option which was promised to us on their presentation when we purchased. The Judge overseeing this case is EDWARD NICHOLAS. How did it turn out for you guys? Unfortunately we didnt realize we were being scammed until later. We only suggest companies with high ratings and verified customer reviews. Un-believable, this firm must be put out of business. This is not accurate since a variety of issues could prevent you from leaving your contract, no matter how much you pay them. You will speak with two reps who tell you that they are giving a . The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds. In addition to the fraudulent timeshare contract fee (discrepancies noted below) we were also required to pay an additional fee of $549 to Resorts International Marketing Corp. for exchange purposes and for Sunset to use first several years worth of weeks as credit towards contract fee. She then offered "free tickets" to area attractions (deep sea fishing, theme parks, snorkeling, diving, etc) if we would attend a 90-minute presentation over lunch the following day. The last thing you want is to hand over your hard-earned money to a scammer. The first thing you need to watch out for is the timeshare sales pitch. You dont need to go through the process alone our company is here to help! Now there is no mention in any part of the contract of any reactivation fee, "so how could this be legal" I asked and he told me that it was there policy. At the end of the day, staying at an all-inclusive private residency 1week that they say I would 'own' would cost $971 maintenance fee + $99/pp/pd x 2 people x 7 days = $2357 not including any trade fees. Many people believe that these properties are wonderful and perfect for a holiday, but soon realize they made a mistake in purchasing from this company. How to Get Rid of Cancun Palace Resorts Timeshare? #5. Therefore, we used the five day right of rescission as stipulated in the contract. I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. Since I was not conned into buying the travel package, I can not confirm that each of those properties are complicit with this apparent scam. After coming home and investigating some more, I feel lucky to have gotten away from them alive. How To Cancel Holiday Inn Club Vacations Timeshare? We are Americas #1 Timeshare Exit Resource. Unfortunately, almost every timeshare exit company promises to do the same thing. How To Cancel a Manhattan Club Timeshare? 2. Write a review Sign in. I got a call for a Jose Aguirre, who said he represented the Corporate Membership Services and the legal department. Sue me [censored]es! Mr. Muldowney agreed to help us facilitate our request to terminate our contract, but when we had arrived at the office later that afternoon, we were told by Jose Luis Hernandez that Mr. Muldowney was sick, and had left the office for the day. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. He said they will process my deposit refund. 2. Get Rid of Timeshare Inherited from Parents? Business Profile Sunset Solutions Group LLC Collections Agencies Contact Information 200 E Arrowhead Dr Ste 5 Charlotte, NC 28213-6465 Visit Website (980) 938-5562 12 10 complaints closed in. After this threat of not issuing a refund, I filed a dispute claim to my credit card visa and submit all the documents that were needed including the cancellation letter that I handed to them .. Sunset World Resorts & Vacation Experiences review: Sunset World Resorts & Vacation Experiences - Terrible company. - Tom D. We purchased our Sunset Fisherman's timeshare 10 years ago, my daughter and son-in-law also bought when we did. Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. How to Get Rid of Garza Blanca Timeshare ? The Sunset Group is a scam with the lowest ethical standards. There are other, more trustworthy organizations out there that can assist you with dropping your timeshare contract. Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. Mr. Hernandez and another sales associate presented us with a copy of a document entitled Marketing Agreement, which he claimed waived our rights to cancel our contract, even though this waiver is not implicitly or explicitly stated in the Marketing Agreement document, and directly contradicts Mexican consumer law, which states that the right to cancel a contract cannot be waived. Same liesA class action is not possible, you would have to sue them in Mexico. In the event that they dont have a rating, or their grade is extremely low (a F particularly), then staying away from them is ideal. This isnt always true since different issues could keep you from leaving your agreement, regardless of the amount you pay them. Regardless of the reputation of the industry, it is possible to find a trustworthy timeshare exit business with a history of liberating customers from their agreements. I politely declined the offer. Jan 06, 2019 4:36 pm EST. Billing discrepancies of not charging the biennial maintenance fee when they had the credit card info on file and were charging monthly payments and then charging us a late fee. We have the same story as you. SHAME OF THESE PEOPLE FOR LYING TO THEIR MEMBERS! The summons is a notice served on a person to let them know that a complaint or petition has been filed against them. Sunset Riviera Maya One of the world's premier ecotourism destinations, Riviera Maya has 80 miles of pristine beaches, world-famous coral reefs and fascinating Mayan treasures. The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. It is part of the Sunset World Company. I have a duplicate copy of that . If there is somesort of class action please count me in. Make sure to do your research on any company youre considering working withcheck their reviews and make sure theyre properly accredited. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. I promised nothing. They gave us 4 of those worthless vouchers for Sandos resorts which are also worthless. So there is no value or savings hence, there was no benefit for buying the package amidst the Pandemic when international travel is still restricted. And they have right of refusal if the owner tries to sell it themselves. Search. My fianc and I looked at each other the entire time wondering why in the world we were doing this. How To Get Out of a Diamond Resorts Timeshare? The organizations on our site have been all completely screened so you can see the difference between the companies we do and do not recommend. Discover Riviera Maya Reservations for Non-Members Resort Select a Resort Check-In Mar02 Check-Out Mar04 Adults 02 Children 00 Member Promotions We never would have dreamed that the deadline to cancel would be before our 7 day vacation was even over. By the end of the day they were down to $4000 for a 10 week base, + 10 weeks options, + 10 weeks corporate giveaways, + a free cruise for a 10 year contract. Try not to permit yourself to be cheated by organizations that lack proof of assisting their clients out of their timeshare contract. Now the Sunset Group threatens us with a collection agency and is attempting to ruin our credit. FRAUD (charge #2) - Pg. This website uses cookies to improve your experience while you navigate through the website. so we just put down a deposit and told that we have 5 days to cancel. We couldn't use the 2 weeks concurrently (travel w/family). It does not guarantee any level of quality of the room. Beware of timeshare scams in Mexico! Can You Get Rid of an Occidental Allegro Timeshare? The biggest reason we started our review website is to bring awareness of the many timeshare exit scams. I can't even begin to tell you how they continually bother us to meetwith a promise that it was not to sell us anything but just to provide us with new information. Their goal is to make your vacation as enjoyable as possible so that you can come back year after year. You can learn more by looking up Promotoria Sunset Group Timeshare Owners Lawsuit online. You can also try to sell your timeshare on your own. While its not easy to find information on how to get out of a Sunset Group timeshare, it is possible, and you have options. I got a kick out of the Bilingual such & such agency for consumer complaints that was staffed by Spanish-only speaking staffers; not too helpful given my pidgin Spanish. We are attempting to get out of our recent membership to "The Ultimate Loyalty Program" which was completely misrepresented during the sales presentation. It was very overwhelming and confusing. Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. The Marketing Sunset Group conned me out of my money for a trip to their resort in Cancun. How To Get Out of a Grand Solmar Timeshare? The complaint has been investigated and resolved to the customers satisfaction. BIG MISTAKE! After, I kept on receiving various offer to consider & I told them NO, just wanted a refund of my $5000 deposit & membership cancellation with immediate effect .Please, I need help to stop the debt collector from harassing & threatening to mess up my credit. After signing all of the paperwork, they did return to us our $40 deposit that we had paid at the airport as well as the cab fare of $24 that they promised. Responding to a Complaint or Petition. After multiple attempts to rectify the situation we escalated our complaint to PROFECO as well as registering our complaint with econsumer.gov. Another issue I noted in all the complaints was the Sunset Group's constant changing of names, addresses, phone numbers, emails and web site addresses and the inability of the victims to contact them. The Sunset Group is headquartered in Miami, FL but owns and/or manages properties in the Quintana Roo region. The second most common complaint is that Sunset Group uses high-pressure sales tactics. Sunset Group - Royal Fishermam, Playa Del Carmen Mexico BUYER'S BEWARE ! Instead of waiting around thinking the solution will present itself to you. Beware, Sunset World Resorts & Vacation Experiences - timeshare fraud, Sunset World Resorts & Vacation Experiences - Royal sunset timeshare scam, Sunset World Resorts & Vacation Experiences reviews & complaints. 9. Once we initiated the contract dispute / cancellation, we were told that the RIMC fee would be refunded but after 2 unauthorized attempts to charge our credit card, I am leery of providing that information to them again. 3. Has anyone had succes contacting a lawyer or another company to get out of their timeshare? email: gatorpachris@hotmail.com, just got a call from them..there number is [protected] and the manager is named nelson..they were offering an 80% off on my wife for a vacation..good thing my wife is not at home and i'm the one who answered there call..i turned them down telling them that i can't decide yet and i need to talk to my wife..the guy is a filipino..i knew that cause i too am a filipino and he keeps on talking filipino dialect when he knew that i'm from the philippines..when he knew that i can't decide, he abruptly put the phone down..and because i feel bad of what he did, i tried to open my computer to see there website and file a complain on there customer service..but this is what i saw..a lot of complain and soon i realize that good thing i didn't fall for this scam..thank you all for posting this..you did really help a lot..just a simple advice, see more details before you decide..they are good, very good..but too good to be true..(Mr. J from California).
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