"If a customer is having issues or concerns with their bill, we will always notify them by mail or one of. Need to turn off electricity at an address and close your account? Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. "If a customer is eligible for the. 30 day delay and 30 day extension possible in case of life threatening condition. Disconnect prohibited if customer agrees to a payment plan. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. Cannot disconnect if payment agreement is in effect. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. Consumer line: 800-992-0900 Ext. No disconnection if a customer enters into a deferred payment plan. Commission approval is required for disconnection to medical emergency customers. All Rights Reserved. Ban for special circumstances such as extreme weather or life-threatening situation. Need to turn off electricity at an address and close your account? Delay disconnect for 30 days with medical certification. No termination if National Weather Service issues a heat advisory or excessive heat warning. Utilities are required to offer a deferred payment plan. All residential customers can have power restored with a down payment. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Customers may utilize the winter reconnect order one time from mid October through mid April. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Delaware city water systems. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. 1-800-277-2177 To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code Report problem Other Contacts Career inquiries Investor relations Media relations Supplier registration AEP Corporate Headquarters Phone: 614-716-1000 0 0 Less than a minute. Disconnection with Notice: Prior to disconnecting your service, your water or sewer utility company must provide you with a separate written statement mailed or hand delivered. There are also rules prohibiting disconnection of service for certain medical reasons. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. No disconnect for elderly or disabled when temperature is >95, or medical emergency. AEP Texas Central service area Date: 03/01/2023 . How many calories in a half a cup of small red beans? No disconnect if customer agrees and adheres to payment plan. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. Duke, aep thresholds. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . To initiate electric service at a new address, you can use your existing REP or select a new one. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. To avoid unauthorized access, youll still have to enter your password. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. All residential customers can have power restored with a down payment. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. Service cannot be disconnected if customer agrees and adheres to payment plan. No disconnect for seriously ill, disabled. From the ways you live, work, invest and plan for the future, we want you to have tools, news and information with a simple touch or click. Disconnection is prohibited if customer agrees and adheres to a payment plan. Removing Equipment You can remove an AEP Ohio outdoor light, remove a meter, or stop temporary service by using our modify service forms. Welcome to a new day at American Electric Power. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. If you have forgotten your security code, please call 888. . Disconnect prohibited if customer agrees to a payment plan. All Rights Reserved. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. If you do not remember your login credentials, please click here. This connection is called the service point, and it represents the dividing line between the utility company's property and the homeowner's property (although the meter may be owned by the utility even though it is on the homeowner's side). 62 - 1 PO . Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Prohibited for customers who can prove extreme financial difficulty or medical emergency and agree to payment plan. Fees not included in the price above: Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect Recovery Charge: $30; Late Payment Penalty: 5% of past due balances. TTY: 907-276-4533. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Consumer line: 800-992-0900 Ext. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. An automated message, claiming to be from AEP, told him his service would be disconnected and he would lose power in the next 30 minutes, unless he acted immediately, by pressing 1. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. No disconnect for customers who enter into a payment plan. Consumer line: 208-334-0300 or 800-432-0369. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Business customers, please contact us. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. A shock or arc blast from a temporary installation can be just as deadly as one from a permanent installation, and either type of installation is capable of igniting a fire if the conductors overheat or an arc is produced by faulty wiring. Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Consumer line: 501-682-1718 or 800-482-1164. Calling regarding service disconnection is something Porter says AEP will never do. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. Because disconnections when a physician, nurse practitioner or physician assistant has certified the termination of service would be detrimental to the health of the customer's household, the utility must make three additional attempts to contact the customer. Consumer line: 208-334-0300 or 800-432-0369. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. Welcome to a new day at American Electric Power. Customer may request an extension. Consumer line: 617-737-2836 or 877-886-5066. Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. Turn off electricity at your address and close your account. Gas and utilities cannot be shut off if the lack of the utility creates a life-threatening situation. Customer may request an extension. Consumer line: 800-522-2404, Salem: 503-378-6600. Utilities are required to offer a payment plan. Customer must negotiate a payment plan before disconnect date. Medical certification can be renewed once within 120 days. Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. During the delay the customer is expected to agree to a payment plan. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. Utilities need written approval to shut off services where all household residents are 65 years or older. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. Terminations are suspended for 55 days when people apply for federal energy assistance. Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. Generator Safety for Businesses American Electric Power understands the critical need for reliable electric service and is committed to the health and safety of our customers, communities and employees. No disconnect (Nov-March) if customers agrees to payment plan. Remember User ID helps you log in without having to memorize your ID or look it up every time. stanford anesthesia residency sdn . two-week period encompassing Christmas and New Year's. National Center for Appropriate Technology (NCAT) Prohibited when heat advisory from the National Weather Service is in effect. Disconnection is delayed 30 days if the health of a household member is adversely affected, certified by a physician and can be renewed every 30 days if illness persists. Economic Development Training. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. More important, we want you to find the information you care about most. Prohibited from disconnect if customer agrees and adheres to payment plan. Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. Multifamily, new construction, and commercial systems are not eligible. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. Additional service provider fees may apply. Customer is required to negotiate a payment plan. No termination if National Weather Service issues a heat advisory or excessive heat warning. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. Choose an option below: See our strategy for a sustainable future or download our Corporate Accountability Report at AEPSustainability.com, AEP Energy is a competitive retail energy provider for over half a million customers. No disconnect if customer is on a payment plan. You can now begin new service, move to a new service area or cancel your service online. Xcel Energy will not shut off a customer 55 or older that lives alone during the winter months and offers 12-month protection for customers who are on ventilators. No disconnect (Nov-March) if customers agrees to payment plan. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. Renewals are not needed if condition is certified as being permanent. Utilities are required to offer a deferred payment plan. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. Modify home service Modify business service 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). Protection for customers entering payment plans; special notice and links to assistance agencies. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. November 1-March 31 - Cold Weather Rule (CWR). Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. When you opt in, we automatically fill in your ID from then on. Limit the use of My Sensitive Info |
Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. 32 F and below. Privacy Policy |
Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. Certification forms must be completed for each case of disconnection or reconnection. Serving New Businesses in Oklahoma. ", National Center for Appropriate Technology (NCAT) Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. Consumer line: 225-342-4404 or 225-342-4999. Use of this site constitutes acceptance of the AEP Terms and Conditions. Customer must negotiate a payment plan before disconnect date. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Need to pay your bill, report an outage or get service for your account? AEP Ohio is temporarily suspending all disconnections for non-payment as the coronavirus continues to spread in our communities. Request a letter 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. 21 day disconnect delay if household member is certified as seriously ill. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. Delay disconnect for 30 days with medical certification. https://www.energyandpolicy.org/utilities-disconnect-coronavirus/, table of state seasonal termination protections only, https://psc.alabama.gov/file-a-complaint/, Alabama Public Service Commission General Rules, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, Alaska Administrative Code - Disconnection of Services, https://efiling.azcc.gov/online-services/utilities-complaint-external, Arizona Residential Utility Consumer Office, www.cpuc.ca.gov/about-cpuc/divisions/news-and-public-information-office/consumer-affairs-branch/frequently-asked-questions, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, 3002 Regulations Governing Termination of Residential Electric or Natural Gas Service by Public Utilities for Non-Payment During Extreme Seasonal Temperatures Conditions, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, District of Columbia Municipal Regulations Grounds for Disconnection, www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, State of Georgia Public Service Commission, State of Hawaii Public Service Commission, https://puc.idaho.gov/Form/ConsumerAssistance, History of Restrictions on Winter Disconnection, Idaho Residential Utility Disconnection Factsheet, Illinois Public Utility Act (220 ILCS 5 / 8-206), ity Consumer Counselor - Winter Disconnection Moratorium: Frequently Asked Questions, https://iub.iowa.gov/sites/default/files/documents/2018/09/2018.09.18_r_r_gas.pdf, https://iub.iowa.gov/sites/default/files/documents/2021/10/customer-rights-and-responsibilities-electric-9.29.21.pdf, owa Utilities Board - Utility Service Questions Brochure (2018), www.kcc.ks.gov/file-a-complaint/file-a-utility-complaint, Kansas Corporation Commission - Electric, Natural Gas and Water Billing Standards, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.maine.gov/mpuc/consumer-assistance/faq, www.maine.gov/mpuc/consumer-assistance/file-complaint, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, Maryland Office of People's Counsel Fact Sheet: Consumer Information About Gas and Electric Utility Service, www.michigan.gov/mpsc/consumer/natural-gas, www.michigan.gov/mpsc/consumer/electricity, www.michigan.gov/mpsc/consumer/complaints, Michigan Public Service Commission Fact Sheet, https://mn.gov/puc/consumers/shut-off-protection/, https://mn.gov/puc-stat/documents//pdf_files/011566.pdf, Rules and Regulations Governing Public Utility Service, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, https://psc.mt.gov/Consumers/Request-Assistance, Administrative Rules of Montana (ARM) 38.5.2505, https://psc.nebraska.gov/natural-gas/natural-gas-complaint-form, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, State of Nevada Public Utilities Commission, New Hamphire Public Utilities Commission - Winter Disconnection Rules for Electric and Gas Customers, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, New Jersey Administrative Code 14:3-3A.5, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, Protection from Electric and Natural Gas Connections, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, According to the Responsible Utility Customer Protection Act, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, Responsible Utility Customer Protection Act, https://ripuc.ri.gov/consumer-information, https://ripuc.ri.gov/consumer-information/how-file-complaint, www.psc.sc.gov/consumer-info/file-complaint, 20:10:20:10.
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