Hi Kat! Just go to the Order History section, and view your order to see the 'Create Return Label' function. Products used:None package arrived too late. It is a no for me. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Have something to share about Lucy In The Sky? I am doubtful now the dress will come in time (or ever) for my event. Free FedEx Shipping, over US$75. The customer service is out of this world. Check out what 6,872 people have written so far, and share your own experience. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. I ordered my daughter's homecoming dress on 9/20. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Please emails us at resolution@lucyinthesky.email so we can better assist you. We're sorry to hear about the sequin issues on the dress. We would love to help assist you with this issue. Hi Hailey, Thanks for your feedback. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. If you need specific product measurements or have further questions, please email us at. Saved jobs As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. Contact from abroad. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. You can email us at resolution@lucyinthesky.email! We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Why would I need store credit when I already purchased the 3rd dress. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. Totally disappointed! DO YOU SHIP INTERNATIONALLY? I reached out 5 days ago to see where it was. You can email us at resolution@lucyinthesky.email! It goes against our guidelines to offer incentives for reviews. There are thousands other options. We would suggest to double check your card details. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. Please email us at resolution@lucyinthesky.email so we can assist you further. I loved 1/2 dresses I bought. Hi! It was not the representatives fault, so she did great, but the company should do better in alerting guests. I feel tricked and pissed off. The 24/7 chat is turned off and nobody bothered to respond to my email. Cassandra M. went beyond. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? I reached our to the company and got a fast response from them. There are no fees if you pay on time. | Read 5,961-5,980 Reviews out of 6,594 It is an eligible payment method for all U.S orders over $35. The prices they charge is not right. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. By December they were all expected to arrive, but none of them had even shipped. Shipping is free over US$75 and US$6.90 for orders under US$75. . If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Super fast and helpful; won't hesitate to order from the site/company again! Hi KM, -Kate. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. We're so sorry to hear that there was an issue with your order. I love Lucy in the sky ! Hi Addison, Thanks for your feedback. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. We'd love to hear from you so that we can find a resolution. Were almost out of time and do not have a back up plan. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Ordered a dress for my daughter homecoming and it NEVER came. - Check in with your local post office, as packages are often held there for pick up. I have been waiting for almost three weeks and still haven't got my money back. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Daughter bought a dress for homecoming from this site. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. Belle R and the team at Lucy in the Sky were great to work with. Help and support; Contact BT; Back. Thanks for your feedback. Completely different material than pictured. Lucy in the Sky, Inc. operates this Website. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. 0333 7591 018. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. The stated ship times cannot be altered with the delivery method. Not Available. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. -Kate. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Please read the email in full, there may be pertinent details which may have been missed. We're sorry to hear that you had issues with your orders. They weren't rude per se, but they were deeply unhelpful. We do not provide information to these agencies or companies for marketing or commercial purposes. With no warning either time. Yes, it says so on the website -- READ THE FINE PRINT. . A store credit is automatically applied to an account attached to the email used for an order. O2 do tend to change them occasionally if they become oversubscribed. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Lucy In The Sky Login. Not worth the hassle and loss of money. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Any orders which are returned to sender will be processed for store credit as per the return policy on our website. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. I was so disappointed in the quality. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Hi Bailey! this was for a very special event and now i have no outfit and no resolution to this. I did the Level 2 Customer Service Practitioner course. Hi Mandy, Twice now, I have not received an order or refund. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. Really horrible place. This has been quite frustrating. It is an eligible payment method for all U.S orders over $35. I am so disappointed and will NEVER ORDER AGAIN! But Sarah S got my exchange going and it will make it in time! If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Please contact us via Live Chat for 24 hour customer care. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. Thanks for your feedback. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. What Is Lucy in the Sky? Her father has died in Ohio and she needs a place to stay before going off to college in the fall. I ordered a dress on 9/18. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. -Kate. 2023 Trustpilot, Inc. All rights reserved. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. -Kate. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Hi Teagan, Thanks for your feedback. If you order multiple styles with different delivery dates, they may ship separately. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. He understood my issue, addresses it and rectified it. I emailed on 9/16 noone has contacted me. We want to make sure this is refunded immediately. Sky Support Email. 5726 Solutions. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Background and inspiration What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Thanks for your feedback. Now my daughter has no dress for homecoming and we are scrambling. In November 2022, I ordered for dresses from Lucy in the Sky. Every item was shipped separately and weeks after stating they were stated to arrive. Trust that their reputation is deserved. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Haiker Rojas. They have a great live chat setup and I like that they're always ready to help. We're so sorry to hear about the order. Great experience :). where you can enter your landline number to check the service. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Most dresses are see through material with zippers stuck. Her mom (Gene's mother's sister) has moved to France. Find top links about Lucy In The Sky Login along with social links, FAQs, and more. -Kate. allows you to receive photos from your camera directly to your smartphone or. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. They said I would be receiving updates and a tracking number. . Images copyright 2023 Lucy in the sky inc. All rights reserved. Phone Email. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. If it was possible to give negative stars I absolutely would. I have emailed them three times and tried to do the virtual chat but it never works. Search. I have never been able to complete a return that quickly. We have a range of ways to get in touch for new and existing customers. Sky's customer service number. Check out what 6,864 people have written so far, and share your own experience. They are constantly moving as not to get found. We're so glad we were able to help with the return. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. If you're reaching out to us regarding an order, please have your Order ID in your message. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Gucci belt men Marmont . She offered me advanced credit and provided easy instructions to do so. All prices advertised are subject to such changes. 0800 230 0202. BROADBAND. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Please let us know if we can help any further. -Kate. DO NOT BUY FROM THEM. Alternatively, you can attempt to place the order with a different card or try again later. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Search Full List of Executives. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Check out what 6,964 people have written so far, and share your own experience. Customer service is awful. I greatly appreciate the customer support 24 hour 7 days a week chat box. CASANDRA M. was extremely helpful in seconds. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Really bad. Order took over 2-4 weeks to be delivered. Hi Denver, You should check this page regularly to take notice of any changes we may have made to the Terms of Service. I would never recommend purchasing from this company unless you don't care if you ever get the item. Do not order from here. Thanks for your feedback. . We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Hi Lily, Customer service is non-existent. Finally, the Trust Mamma rating is four stars. Luckily I was able to return it and get store credit pretty quickly. This is the one Sky contact number constantly referred to as being dedicated to customer service. Tip for consumers:Do not buy from this company. Shein has better quality than this garbage! Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. Once a order has been shipped this cannot be canceled. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Do the dresses come within two weeks and is it worth the money? Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. They charge so much and the quality is so bad. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. You should check this page from time to time to ensure that you are happy with any changes. Hi Bethany, Critic England, United Kingdom. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Please make sure that the style is in original condition otherwise it may be sent back to you. Her real name is Carmen and she is secretive about her backstory. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. The quality of clothing is so bad. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Save ur money and timego to windsor insteadur going to end up there regardless. The reps copy and paste generic statements to your emails and don't actually solve any issues. Lucy Harley-McKeown; Jessica Clark; . Glad that our Customer Service was able to help with your returns! - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. All such rights are reserved by www.lucyinthesky.com and its licensors. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. I know it's still only Nov. 15 but I do not think this dress is coming. We're sorry to hear that you had issues with your order. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. -Kate, Lucy in the Sky is an absolutely horrible company. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Lucy In The Sky consumer reviews, complaints, customer service. Either you embrace "diaper astronaut love triangle" or you don't . Not only was she patient but she was quick and so attentive. These used to work but not sure if they are still valid numbers. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID .