emails not sending to btinternet

The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. . I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. The problem usually resolves its self in a day or two. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. on It takes a while to get a reply from the Postmaster but they will respond. No disrespect intended as your advice is probably based on years of experience of BTs service! provided; every potential issue may involve several factors not detailed in the conversations Sending or receiving email. 13h52. I exited and restarted Mail and was then able to send emails again. Virgin Media says email accounts are only available to current customers. BT are blocking the complete domain which the sender is sending from. RobbieMac. Why cant my email address have BT.com in the display name? 11h05. What can we help with? on Townman, Gandalf, anneoconnor. Many customers find the BT community forum is a great way of getting help. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. 19-12-2022 Hopefully, we can get this resolved quickly. Thanks for the super fast analysis and reply. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? If you click on them we may earn a small commission. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. Comic should be in the grade given in the listing title. Thank you for your follow up. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Apple disclaims any and all liability for the acts, This amount is subject to change until you make payment. It might be worth changing your SMTP port to see if that helps. We do not write articles to promote products. 9h25 10h38 It's very annoying and slightly weird. Problems with email. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. Not receiving @btinternet email. on 16:52 EST 04 Mar 2023. Townman, Gandalf. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. All other emails to other systems have no issues. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Accounts that are inactive for six months are deleted automatically. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Rest assured that we'll do our best to assist you or get you pointed in the right direction. You should however check that your email clients are using the correct settings as per this link. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Surely other services would similarly suffer. 19h32. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . About 4 days letter I get a reply saying the message could not be delivered. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. You can send and receive messages, but not actively manage the account. I feel there is something going between Google and Apple. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 6h21. There'll likely be four of these, two from BT servers and two from Plusnet servers. Our standard shipping option is via Royal Mail airmail. Today all of our emails addresses would receive, but not send. 25-08-2021 https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. on After some trial and error I found that btinternet was objecting to my "signature" containing a link. 13-07-2019 My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. While members are not getting emails, they do appear as posts on the Google Groups page. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). If not, how do we get a moderator involved? 2 days ago I suddenly stopped being able to send emails and get the message below. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter When this happens. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! I can take the same message and copy it into gmail and send from there and it gets through with no problem. View cart for details. 6) Make a list of all of the accounts and logins that are linked to your old email address. This site contains user submitted content, comments and opinions and is for informational purposes The problem is also affected by the addressee. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. The worrying thing is I don't know how many other emails I'm not receiving. Sky allows former customers to keep their email account free of charge and indefinitely. Its probably not directly relevant to your problem, but who knows with Apple!! In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. The account I am using is Gmail (the google mail). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 4) Send an email to your main contacts to let them know your new email address. PaddyB. 19h39. Sorry but how do I PM you, and what details do you need? I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. I consistently receive this warning: whenever I try. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password I have the exact same problem. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! If not, how do we get a moderator involved? Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. 23-04-2021 All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Our Gmail accounts work on all our devices. 15h27, on on What do I have to change to make my emails send? Many have had the same address since they first went online many years ago. 26-08-2021 Terms and conditions of the sale . If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. None of the posts I have seen are the same as my problem however. It is very annoying, I hope you guys reach me out soon. BT need to deal with this at a high level, NOT an individual user's account. Thanks 14-07-2019 By coincidence(? He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. BT Email - best practices for postmasters and senders of email | BT Help, on You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. This is exactly the same as my issue - with the 993 / 465 too. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. If I changed my email address I would be bound to lose something important. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I have a group of 14 people set up under Outlook 365. 15h04. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Will post any update that I get. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Something went wrong. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Go back to . Looking through previous posts I see this has been a regular problem. 23-04-2021 I have cleared cache and data. . What does this mean? @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. I can send & receive the bt emails using the Samsung mail app. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Just one other thing that might be relevant. 15h31. You may have to register before you can post: click the register link above to proceed. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Email headers can be found by looking at the email item's properties. 3) Import all of your contacts from your old account to your new one. 16h05. Also, the web interface seems to be working just fine. 14-07-2019 26-08-2021 I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. Might that apply in your case too? Can I move my BT Email address to another account? At my age, I just don't have the energy to set up a new email address and tell everyone.'. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Last week I phones an advisor with a somewhat similar response. I have entered the SMTP and IMAP details correctly but it still won't send. 23-04-2021 I am using the Outlook app on a Samsung phone. 10-07-2019 Announcements, Guides & Community Updates. Those who wish to hold on to their email account just have to log in from time to time to keep it active. This was a pain, but I went along with it or else I couldnt use email. We always endeavour to grade correctly and. 2. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). 14h08. If everything works fine in webmail, you may need to check your program settings. 21h18, I have got my email working again. on 26-08-2021 It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Why? on BT Email - best practices for postmasters and senders of email. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. I expect that they are simply burying their heads in the sand and do not look at all. This morning I clicked on the email icon on my phone and was again asked to login. on I cannot send even the simplest of messages this morning. on Those who leave have their email account terminated and closed 90 days later. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I cannot find an obvious way of asking bt about this! But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Apple may provide or recommend responses as a possible solution based on the information 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. So hardly time for a timeout to have occurred. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Also one of the two that I received recently was sent in December. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. The article below can help if you do not have any other user account to test with. A warm welcome to the forums. omissions and conduct of any third parties in connection with or related to your use of the site. 'All of my contacts have it. Having the same problem myself today - unable to send emails from my @btinternet.com account. How can we as customers get BTs attention and ensure that there is a fix? on They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. This has made me want to look a bit further and so I found the Community. 14-07-2019 To start the conversation again, simply Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Go back to: Email help. We understand that you are experiencing issues sending emails. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. I also feel slightly better I am not alone. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. If that doesn't fix the problem, see the next section. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. What does this mean? Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. I've got a "failed delivery message". Doing so can save hundreds of pounds. The other two people that are having the same problem are using Samsungs, but haven't said which model. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. ), on I've got a "failed delivery message". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Any ideas? Don't forget online banking, streaming services and social media accounts. Thanks for the examples that have been provided so far. You can usually find the option to redirect in the inbox settings of your old email account. on on Yesterday, I managed to contact BT via webchat. Various errors messages. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. None of the posts I have seen are the same as my problem however. What can be done to fix this problem please? My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. 23-04-2021 Re: Emails from btinternet.com addresses not received. Then power on the phone and iPad and tell me if it still has the problem. Using webmail? Unfortunately, it did not work. 20h13. 17h33. I can't afford the risk.'. 23-04-2021 23-04-2021 - last edited on There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. 26-08-2021 I cannot send even the simplest of messages this morning. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Your post does not go to BT. 09-07-2019 As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. That helps us fund This Is Money, and keep it free to use. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Today all of our emails addresses would receive, but not send. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. This amount is subject to change until you make payment. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Thank you anyway. 19-12-2022 We'll need to look into this and we'll get back to you next week. on Page 1 of 2 1 2 Last 2 users liked/thanked this post: I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". 'I have always used the same email address,' says Dave, 79, from Cambridge. MisterW, bobpullen. 23-04-2021 Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Can send emails fine from any other account. 2 users liked/thanked this post: But again got error messages which I now cant remember. on 3 users liked/thanked this post: It's reassuring not to be alone. Thanks for your reply, Townman and thanks to Anne too. What does this mean? It seems that I can only send messages to my iCloud account from the iMac. This is going to need looking at by their email support team. They also sent a test email from a PC using an outlook client and that didn't come through either. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Looks like no ones replied in a while. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. I can send test messages to my iCloud e-mail but not other addresses. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. Neither of these has solved my problem. Log out of your email account then, Using an email program? I changed "Authentication" to "Password" and clicked on "Save". I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Delays in Emails being delivered can arise from a multitude of reasons. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. 1) Set up an email address with a free service. Have you had the chance to check if the issue persists on a different user account? Examination of the message heads of the delayed emails might be informative. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. BT allows former customers to access a basic form of their email account for free. Below is an article to help guide you through the process. Oops. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. Does anyone have any other suggestions please?? on 19-12-2022 Maybe that's the issue, although there has been no problem up until yesterday. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. This amount includes applicable customs duties, taxes, brokerage and other fees. ask a new question. I have a recent problem with my email service. One of the mails having been sent as long ago as April 4th. Send yourself a test email. 11h40. Thank you, JW. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. By posting your comment you agree to the house rules, The comments below have not been moderated, By Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. I've got a "failed delivery message". That sounds like something has been stuck in a queue somewhere. Gmail and Outlook are two of the most popular. Do other emails they send get to where they need to go? These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Log in issues. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Surface mail is also available; please e-mail us for . 16h34. I have a group of 14 people set up under Outlook 365. A workaround would be to use another SMTP - for example gmail if you have a google account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.