I connected a laptop via ethernet into it. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 "Common sense is the collection of prejudices acquired by age eighteen." (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Broadband speeds Select the Link Configuration sub-tab. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Insert the other end of the broadband cable into the Broadband socket on your hub. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. To turn the lights off go to Home, Hub light control. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. This would be a double NAT (two router) condition which isn't recommended. 6:38 AM BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. I did this on a Deco mesh. I have raised a complaint with BT as MacBook works fine, but app does not. (the macaddress is the same as the wifi router apart from a few letters. At the bottom is a setting for Bridging. Check that you're connected to your Hub's network. Links to user manuals and other documents for BT Hubs for broadband. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. AP mode is preferred if you have a ISP modem/router that can't be bridged. BT Business Hubs: Help and guides for your model. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one. 30-09-2020 The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. Solved! Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Go to Solution. This complaint isnt resolved for me. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? Guide to the BT Business Smart Hub 2. There are at least adozen other things that also result in the same situation. Then, for your static IP block, enter your router's address and subnet mask. This means your Hub hasn't yet registered your device as completed. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Click a dropdown for your model of Hub. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. 30-09-2020 Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Read about our approach to external linking. BT have advised me this a fix should be out this week. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. Announcements, Guides & Community Updates. After trying to set bridge mode and saving (the save appears to hang) I eventually. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. The company did not reveal why the problem was occurring. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. "We're sorry for any inconvenience caused," added the spokesman. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Most of the time my Mac would connect. Download the My BT app to check your bill, test your speeds and activate your internet security products. Switched it off on iPhone, instantly worked for the app. Connect your devices This is so you can learn about some of the most important features of your BT Broadband package. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. If there is a hint then a custom password has been setup. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? Works fine. BT will be rolling out an update to all devices later this month. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. Do I need a WiFi 6E router to use WiFi 6E products? I have an update to share with you all regarding this issue. Also, it took a number of days for me to find this thread of communication online. Then you can use the Orbi router in Router mode.3. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. This brings up a hidden page. Re: BT smart hub - hidden bridge mode menu ? "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Weve been experiencing the same frustration with this issue. ? I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. ie. Select Add Additional Network from the drop-down menu. 7:56 PM Find out which main phone socket you have Find out about your Openreach modem When the lights have stayed solid blue for two minutes, your hub is ready to go. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. Ive got a man from BT ringing me during the week so I will report back what happens. 10:43 AM. Although a free Sonos Boost sounds like a great thing. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. Your broadband can be activated any time up to midnight. 9:11 AM. - edited Look for the tab on the back of your hub. It only fires up when you open a browser. I just tried it with an old, Not sure if it was still broadcasting the SSID. on I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. Slide the two parts of the hubs plug together until they click into place. 2) ClickWireless. Just log in to. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. At least Ive got Sonos working now even though it is at the expense of 5ghz. 03-10-2020 Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. Frame Size: 17 inch,19 inch or customer size. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. 11-05-2020 Let's take a look at the legacy BT routers that are still capable of getting you online. I'll try and check later this week against a spare BT Business Hub 5 model. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Wait a few moments for it to connect. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Choose Broadband. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. It should appear as soon as you connect to the Hub and open a browser. At the bottom is a setting for Bridging. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). What's the least amount of exercise we can get away with? Users . BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. The default IP address is 192.168.1.254 but you can change that here. Accessing the Hub Manager using a Hub 3 or Hub 5. 9h23. Go to IPv4 Configuration. BT Smart Hub settings - make your router faster and less annoying. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. This will open the Wireless Settings page. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. Sorry, our virus scanner detected that this file isn't safe to download. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. However, abnormal sac size occurs in approximately 17% of pregnancies. At the bottom is a setting for. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. We'll send you an e-mail with instructions to reset your password. 8:37 AM. Click OK. Do I need a WiFi 6E router to use WiFi 6E products. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . Does anyone know if a Sonos Boost would resolve the issue? Copyright Expert Reviews Holdings Ltd 2023. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y It can also be used as a VOIP phone through BT Broadband Talk. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). BT is offering firmware updates to those affected. Been running flawlessly for 2weeks now since running the system in this set up. I also want to be able to repair and modify the frame. Im glad you got a fix, but thats a completely different issue that results in the same symptom. To view the router settings, go to http://192.168.1.254. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. BT's done a great job on this router. Connect the cable to the hub's power port, plug it into the wall and switch it on. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. Your BT Business Hub should now be in bridge mode. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. >. Check the box next to Auto Firewall Open. Will give this suggestion a try. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. However, I agree with some of the comments. Please try again in a few minutes. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Use our hub light guide. Navigating ones way through these conflicting accounts is not easy. This means that you've got no control over which network your device joins. Well update this post with any further newsas and when we receive it.