We hope to hear from you soon. 5 stars for customer satisfaction 2022. 13 Jan 2009 - 06 Jun 2017. Hi, thank you for sharing your thoughts. Cheshire. Get in touch in the way that suits you and well promptly answer your questions and queries. General Enquiries 0870 336 4400 Sales Enquiries 03300 290 709 Customer Service 0800 954 8424. We were told before we moved in to write out a snagging list and someone from wain homes would come around and fix everything, to date no one has and it is now 1 year and 3 months. They have and will do anything to get out if actually doing anything and we will be taking them to court to claim out money back on fixing the issues they wont. Because building careers is what we do together. These will only be set if you accept. Location. All the best, Wain Homes. We would really appreciate our road being finished - but nobody will own up!!! Youll find a snapshot of some of our support information here, so you know what you can expect. These will only be set if you accept. There's patches where the tape is coming away, massive shrinkage gaps, spots that have barely seen paint.All been flagged up, all promised to be resolved, nothing actually done. wainhomes customer care north west. We take all feedback we receive seriously and would like the opportunity to look into this further. Hi Debra, thank you for sharing your thoughts. Greater Manchester, England, United Kingdom More activity by Andrea . Always evolving, always looking forward and always looking for new people who share our ambition. 06 Jun 2017 - 29 Sep 2021. Today he listened to many concerns Ive had and reassured me personally that he will help where he can. Tell me more Everything's just right Quality assured Every detail is built with exceptional care and backed with a 10-year NHBC Buildmark warranty. Hi, thank you for sharing your thoughts. Hi, were so pleased to hear you are settled in your new home! All the best, Wain Homes. Constantly chasing as they never deliver on therr promises. Unfortunately, we know from time to time things can go wrong. Kind regards, Wain Homes. Also, he keep to visit us if anything need to help.Jade and Paul let us have confidence to buy Wain Homes new build! Morland House, Altrincham Road, Wilmslow SK9 5NW. Having recently bought a new build house on the new Wainhomes Waterside Meadows development in Hambleton, Lancashire I would like to share what a great experience we have had from start to finish. Hi Olaide, thank you for choosing Wain Homes and for sharing your feedback with us. It has taken years . Failure of the central heating system, including the programmer and hot water at any time of year. We have requested further details from you via Trustpilot so we can share your feedback with the appropriate team. We take all feedback we receive seriously and would like the opportunity to look into this further. All complaints must be received in writing by letter or email to your Regional Office Address or by email to your Regional Customer Care Team. In terms of snags, we have had a few issues which have been mostly dealt with now - persistence with the customer care team is key. We are expecting when go in, everything inside is perfect and in good condition, although find few snags.Jade, the sale manger provides professional details about the house and the environment here.Paul, site manger helps to fix the snags in 48 hours, he is great and helpful to advise how to maintain the facility inside. I would like to express many thanks to Karen Hewett in . Because youll be part of a team where we celebrate each others achievements. A very stress-free process start to finish. After completing our snag list after moving into our new home on Talbot Manor, we have received excellent service. We also use additional cookies to help us understand how you use the site and make improvements. She diligently chased up the contractors (Kildare Plumbing) who were a little slow in responding (no fault of wainehomes of course). For more information see our Cookies page. Recently purchased mine and my partners first home together in Cat ith window estate in Standish. When Cheryl called to inform me she advised that I would have to attend her office within 24 hours and pay 500 but she could not give me an idea of when the property would be ready, other than between Sept and Nov. She could not answer any questions about the build, other than the payments I would have to make and when, and couldnt give me a stop date for the build, which I am sure new developers have to give. We can honestly say that the whole process was dealt with professionally and without stress. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. They blame the delay is due to Council, the council say its Wainhomes. This will be the final response and outcome. We wish you all the best in your new home. It's ruined the skirting boards and the plasterboard. We make sure every step of the journey is a good experience for you. We wish you all the best in your new home. Thanks so much! Me and my partner love our new home and Lewis the site manager was great in helping with our snags during the 2 week period. Hi Oluyinka, thank you for taking the time to share your experience. Cant find the right job today? Bought a house fromWainhomes And have been left with an awful shower.. they have decided to modernise there showers which you would think would be a great thing however it isnt. All complaints must go through steps 1 and 2 of the process before being escalated to the Construction Director. All of Severn Valley. countries with shortage of lawyers; . Find out how we combat fake reviews. We bought our Wainhomes Haversham house at Lawton Green, Alsager in November which completed in mid February 2023. Menu Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. When a leak cant be contained and is causing damage, locate the stop tap (you will be shown the location during your home demonstration) and turn off the water supply into your property. My concern was that if they behave like this at the start of the process there is not much hope moving forward. I would like to receive updates from Wain Homes on this development or others nearby. Greater Manchester. This was reported to Sam at customercare who was always on hand to answer calls and respond to emails concerning the issue and if it had been resolved. Call the National Grid on 0800 111 999. Well make sure your feedback is passed on to the team. The 2 site managers, Rob and Chris have been so helpful and are always checking in to check that we are happy with everything, there doesnt seem to be anything that is too much trouble for them. All the best, Wain Homes. When drain water is causing a flood or overflowing internally or externally, or if the blockage is caused by a construction failure. As a first time buyer I had no understanding of the process but the whole team, especially Jade, were absolutely faultless throughout and provided a brilliant service. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Asia Pacific; EMEA; Latin America; UK Solicitors; UK Bar; United States For more information see our Cookies page. Get in touch in the way that suits you and well promptly answer your questions and queries. All our applicants and colleagues are treated fairly and respectfully, regardless of any protected characteristic/s. Excellent service from buying the house to moving in, felt well looked after by the team, especially Anita and Wayne. A very stress-free process start to finish. Head Of Customer Care at Wain Homes (North West) Limited United Kingdom. Absolutely love our new home. We also had a follow up call from Sam to check if everything was ok, which was most appreciated.If you do need to contact customer care at Wainehomes, be sure to try and deal through Sam, she is a credit to them. This should be headed 'Stage Three Complaint'. Get in touch in the way that suits you and well promptly answer your questions and queries. These will only be set if you accept. We always want the opportunity to make things right. Thanks Shaun and Martin for all the support. When sinks, baths or showers are blocked due to faulty workmanship or materials. All the best, Wain Homes social media team. New opportunities are coming, so check again soon. Site manager, Nick and the team have all been to hand for any of the snags we have found and always happy to help. Verification can help ensure real people write reviews about real companies. 2023 Trustpilot, Inc. All rights reserved. It goes against our guidelines to offer incentives for reviews. So if he is so rude its no wonder the culture of the business is so bad!thanks but I think I will take my money elsewhere! Many thanks, Wain Homes social media team. It goes against our guidelines to offer incentives for reviews. 29 Sep 2021, 27 Nov 2003 - So after nearly a year of telephone calls, emails and various other correspondence we are now in a deadlock situation with Wainhomes for the resolution of our snag that was raised on our completion date. Because youll be part of a team where we celebrate each others achievements. 19. Customer satisfaction is our top priority however, our Customer Care policy does not afford greater priority to issues raised on social media. All the best, Wain Homes social media team. We just get the key from Wain Homes at Crown Point. I recently bought a home on the Crown Point development. Kind regards, Wain Homes. Many thanks, Wain Homes. If you are yet to complete on the purchase of your new Wain home, any complaints should be directed to the Sales Team at the relevant development. Call our Customer Care Team during office hours and well arrange to visit your home to investigate the problem. Any minor issues have been dealt with efficiently. If weve fitted any kitchen appliances or waste disposal systems that break down, you should contact the manufacturer direct. All the best, Wain Homes social media team. Were proud to do things in a considered way thats right for everyone. Hi Annabel, thank you for choosing Wain Homes and for sharing your feedback with us. 01625 544444 All of our queries were always answered quickly and we really felt valued as customers. Sales Enquiry Customer Service Enquiry. Visit our GDPR / Privacy Notice page to see what we do with your information. We will keep your personal data safe and will never pass it on to any third party. When Cheryl called to inform me she advised that I would have to attend her office within 24 hours and pay 500 but she could not give me an idea of when the property would be ready, other than between Sept and Nov. She could not answer any questions about the build, other than the payments I would have to make and when, and couldnt give me a stop date for the build, which I am sure new developers have to give. Regional Offices North West Kelburn Court Daten Park Birchwood Warrington WA3 6UT MON-FRI, 9am-5pm 01925 885400 Email us at: Customer Care Email us at: Sales Enquiries Severn Valley Building 2 Great Park Court Almondsbury Business Park Bristol BS32 4PY MON-FRI, 8.30am-5pm 0117 374 4300 Email us at: Customer Care Email us at: Sales Enquiries Like some of the recent reviews, it looks like everyone has finally had enough with the excuses that have been made by Wain homes - it's time for action to actually 'finish' the new build estate.A side note to dealing with Wain homes, It felt underhanded and sneaky how after less than two years of being in our new home that Wain homes had already managed to sell on our properties' leasehold without offering the chance to buy it out ourselves, prior to selling to on to a private group. Simon has patiently answered my many questions and went over and beyond helping me in tasks that I suspect are outside of his job description ( including helping me put up my outside Christmas Reindeer ) Mark then was key in sorting out the snags , many of which he completed himself. For more information see our. We also use additional cookies to help us understand how you use the site and make improvements. Were a successful family-owned business thats 50 years in the making. Country house conversion to apartments is the process whereby a large country house, which was or Wain Homes Lawton Green The site management is run exceptionally well, all snagging was promptly dealt with and the overall build was of very high quality. All the best, Wain Homes social media team. Home is lovely but after care is appaling ! Companies can ask for reviews via automatic invitations. And lumps of render missing.Internally the place needs another coat of paint throughout. We hope to hear from you soon. We have raised the issue via the customer care email address a number of times over the years but there is always an excuse. Thats why youre also moving in with a 10 year NHBC Buildmark warranty with the first 2 years covered directly by Wain Homes and a detailed guide to your new home.