Outrageous weight charges from fairway removed & honor listed prices. Some Shoppers are victims of phishing scams. - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you get someone else's order, you can . I've worked for these people for the last 4 months, they have no service available to their drivers so if you get into a jam you wait on hold for 40 minutes through the app only. So how do you make sure this doesnt happen? How they treat there employees and refuse to pay them! 5. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Although I am a new shopper only been doing it a few months I am confident Ik what a damaged watermelon looks like! If you aren't 100% satisfied with this item, you may return it or exchange it for free. You might need to get a refund on a whole order, a single item, or a mix of items. Valid forms of . Get Quick Picks by Publix Apples products you love delivered to you in as fast as 1 hour with Instacart same-day delivery. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This happened to me. Refused to reverse two of the charges would send me a form to complete and "department" would look at it in 48 As you can see in this example, there's a $3 Peak Boost on the order, making the batch more enticing overall. Instacart memberships cost $99 a year; it also charges a per-order service fee (it's not a tip, that fee goes to the company). Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. Press J to jump to the feed. Common complaints are missing items, damaged items, poor replacements, or poor service. Second, in larger cities where there are many Shoppers, picking up orders can get competitive. 5. Original review: March 3, 2023. Hopefully, this doesnt happen often, but on occasion shoppers may not pay attention to what theyre grabbing and get you something expired. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Check your bank account for the refunds! Press question mark to learn the rest of the keyboard shortcuts. If you scroll down to the bottom of the receipt, youll see a prompt asking you to rate or report a problem. I bought some store-made pico de gallo that smelled absolutely rancid when I opened it. The biggest player in the game, McDonalds, is finally staging acomebackand putting kale on the menu.Theres a lot of change happening in the world of fast food. While people may forget to cancel their free trial, Instacart Express can be canceled at any time by going to the Your Account tab in your Instacart account. If not, I'll just drop it, but I feel really bad about not being able to leave a rating and bigger tip. Shoppers who are trying to run a scam will charge for extra items. But like I said, they are more than generous with their policy. When youre logged into the Instacart app, youll first need to find the receipt for your order. From there, tap on the order and itll show that your order is complete and hopefully have a picture of the delivery. I also tried opening a second table at the bottom: <spawnabletypes>. The company doesnt have a direct email address. Press question mark to learn the rest of the keyboard shortcuts. Too many bad reviews can lead to their account being deactivated. If the grocery store items dont meet these standards, Instacart will refund the customer for the cost of the item. If you feel unsafe or need emergency services, please dial 911. Instacart Jen recommended taking advantage of the notes function in the Instacart app to avoid order delays and disappointment.. Some legal restrictions apply to over-the-counter medicine orders, Instacart accepts these valid forms of ID for alcohol deliveries. Call never materialized, even after emails to instacart. For an order placed through the Instacart App, follow these steps: 1. Usually, we can make things right quickly when you report a problem through the Instacart app or website. Go back to the store that did this, who is fully to blame, and get a refund or replacement regardless of delivery. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. My order was cancelled. You have up to 14 days to report an issue with your order with Instacart. Or if the damage to the package means its an "unsealed" food item, I would likely report that as well. Shopper refused to bring groceries to my door. Desired outcome: - an item arrived broken or in an unusable condition. Do you guys get penalized for damaged items? Damaged item - an item arrived broken or in an unusable condition. In 2020, the Los Angeles Times reported on unfair ratings received by InstaCart shoppers, noting that some customers report missing items in order to get them for free, which can lower their . The positive note about the complaints is that room for improvement is available. In essence, this company is a product of satan's work, however, if you're completely desperate this is your wonderland. As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. Instacarts customer support works to keep customers happy, and itll issue refunds quickly when applicable. Just a report on the order. However, you need to report any issues within 14 days of receiving your order. Im sure it would never happen but I wish there was way to match good customers to good shoppers and let the crappy people duke it out together. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. 11 votes, 24 comments. Determine if the reported issue qualifies as an order issue; Decide whether to issue a refund or a credit towards a future order; Determine the amount of such refund or credit; Determine if any evidence must be provided to substantiate the order issue; and/or. Outrageous weight charges from fairway removed & honor listed prices. If customers could be rated it would be a different story. Did you receive a delivery youre not completely satisfied with? Only a small percentage of Shoppers and customers are there to run a scam. As I am with all customers, I was polite, engaging, pleasant and timely. I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. Any credit issued shall be subject to theInstacart credit termsand may expire. From there, youll need to select Your Orders and find the order you had an issue with probably the most recent one. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. This year its another story as in February, May. This process is fairly straightforward, as Instacart will work with you to get a refund issued to your choice of payment method. Please allow up to 10 business days for this to reflect on your bank statement. 2020. Instacart, which had an estimated valuation in the tens of billions of dollars, experienced tremendous success over the past few years, especially when its primary service - home delivery of groceries and other products - became a necessity for anxious and cautious customers during the pandemic. If the packaging damage doesnt affect the product, I would let it go. I work as an Instacart shopper and there are some things customers do that make my job harder . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Your information isnt stored on shoppers personal devices. Hey y'all! Either a Shopper or customer is using Instacarts policies and system to their advantage. Instacart refunds will take anywhere from 5-10 business days to be returned to your bank account. We cant add over-the-counter items through. In the TikTok, viewers see a screenshot of the conversation between Jas and the Instacart shopper. Scan this QR code to download the app now. I have been using this service several times a week for well over a year, as I have been struggling with health issues so the "convenience" of this services has its benefits, when it runs smoothly. Crypto By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This was a Publix in Fayetteville, GA. Plus some bread, hot dog buns, Kellogg's breakfast bars. In some areas, you can even get alcohol. Scammers will call Shoppers, posing as Instacart employees. Because they took it upon themselves to double charge me it overdrafted my account. Please contact Instacart Care if your alcohol items are damaged. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. I had to pay overdraft fees plus come up with the extra money to put back back in my account to recover my bills. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. Save my name, email, and website in this browser for the next time I comment. United States-issued driver's license with photo. Manual ID entry isnt available for orders in California, or for Costco or Walmart orders nationwide. Some are good some were not so good. Some states require a signature before the alcohol can be delivered. But if its the product itself, I would report it. You can speak with an agent within two minutes or schedule a callback at a time thats convenient for you. Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. I want a refund ASAP of my original order and I want to not hear from this useless company again. If you selected an issue under Other issues, choose the specific issue. Desired outcome: In my last order I included 6 bottles of Hal's seltzer (1/2 liter size) & an 8-pack of Poland springs black cherry carbonated water (1/2 liter bottles). I wrote a note back telling them to just remove the report and I'll deal with it (which I'm guessing they won't do). Shoppers have a card issued through Instacart that they use to make purchases. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Get PICS Bakery Damaged Items delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. Exceptional delivery of groceries 3. I had left 2 christmas presents at her door as I walked back to my car to call them to see how much longer they were going to be before they arrived. However, there is a small line of credit in case the Shopper needs to buy a replacement. I reported a wrong item since I thought it would give me some options, but it just refunded the item and now won't let me rate or change the tip amount. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. However, nearly every order now pays $7 regardless of the size. I received a 1 star review from the customer, which I found out later is related to the founder. I shall report then and hope she doesn't leave a review . So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. You can repeat this process for additional order issues. Other times, youll get faulty products or be missing entire items, so of course, youll want your money back in those cases. Privacy Policy. She also wanted them by a certain time, which I went above and beyond to deliver before that time and handed them to her! our party was almost screwed up.The company offered me 10$ certificate to my next puchase. They were the only items ordered.. I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. Plus, your first grocery delivery is free! . Reporting damaged products to receive refund or credit does not affect the shopper. Another issue is Walgreens. Strangely, the order was complete with no issue so I thought. Select Report safety issue under Other issues. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Requesting an Instacart refund via your web browser is fairly similar to requesting one on the app. We'll examine what such a household could earn in cash back using the Instacart . Concealed damage to foods or other goods or other manufacturer defect issues would never be considered the shoppers fault. It's the liars and theives that give Instacart and 'us' a bad rep .. Worn: 0.251 - 0.575. or something like that.. For separate items though, I tried inserting damage values per item like you mentioned above, but it is ignored, items following the value at the top. So do shoppers get penalized for this? Click the 3 horizontal lines in the upper left corner and select, Authorization holds, recurring payments, and unknown charges. When that isnt the case, the FTC has laws in placeto protect you. She agreed they were acceptable. Alcohol may never be delivered to a retail business or college campus. Your information isnt stored on shoppers personal devices. Wrong, damaged, and missing items are some common issues that some customers report. I paid for the groceries out of my own pocket and finally someone answered, they chewed me out for using my own funds. Instead of requesting a refund, youll need to contact Instacart supportto figure out what can be done regarding your order. After they've confirmed it, a refund will be processed. Claim it and get a lot of features. Gotcha. Select a credit to your Instacart account or tap Help Center to contact Care. In 2014 he acquired Ridester.com to share his experiences with other drivers. Some Shoppers have resorted to using bots, which are third party apps that work alongside the Instacart app. EBT) arent eligible for credit. Our website is supported by our users. Theyll sometimes give a one-star review for the Shopper, which can result in penalties. Actually call the service line and make a complaint.