You clearly have access to the internet because you have posted here. Did you know? 11:19. At the very least, I would strongly recommend you to post the letter at a Post Office and ask them to give you a proof of posting receipt. on Learn more, Have I helped? - edited 11:49. Did you ever get this sorted? I have been unable to access my Virgin Media web email for about 3 hours. Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List - add a List Name and your contacts' names and email addresses > Create List. on How to add another email account into Virgin Media Mail. Thank you for reaching out to us here, welcome to the community. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. I'm afraisd there isn't a contact email address. 1800 941 114. businesssupport@virginmedia.ie. Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. 15:10. We are working on it.' on You can check your emails using other email programs (like Mailbird, Microsoft Outlook or Mozilla Thunderbird).Using desktop email programs will make you more productive and your email will always be available, even offline. 2. That means you don't have to use Blueyonder.co.uk webmail interface! and is reached by going into manage other accounts. Learn more, Have I helped? New around here? 14:31. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! I have tried on two home computers, my work computer and three different mobile devices. Click Mark as Helpful Answer or use Kudos to say thanks, on While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. 09-07-2022 Selectra is currently closed. 09:44. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. These phone numbers work for people in the UK only. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. 25-08-2022 Virgin Media contact number. Sorry to hear of your service issues and experience with fraudulent calls. If you have a complaint, please get in touch via the form below. on There are no guarantees that my advice will work. To find out more about the Community check out our Getting Started guide, 10-09-2022 Call Connection Service. Yes, it is a toll-free number for both mobile and landline numbers in Ireland. Did you know, 95% of our customers find the solution to their problem using the help and support pages. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. on Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. Thanks for your post and welcome back to the Community. It is no longer possible to create new virginmedia.com email addresses. I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. There are 8 references cited in this article, which can be found at the bottom of the page. 14:34. 12:39. <br><br>Corporate Partnerships . and is reached by going into manage other accounts. Need a helpful hand to show you how to make a payment? The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. It has to be . . Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. Report any dodgy requests, emails, or calls to Virgin Media. Sometimes despite the best efforts and intentions of both businesses and clients, things can go wrong. 18:10. Develop the tech skills you need for work and life. This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on I got through yesterday via the Whatsapp which I think is a very good service. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. 09:04. --I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. Can anyone tell me how to set up a new email please. https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. Virgin Media phone numbers. Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. 2. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. Learn more, Have I helped? Virgin Media email address: enquiries@virginmedia.com. Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). 06-07-2022 I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. 12:35. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. You can also text Virgin mobile for free on 07533 016 422. 4. While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. If you do ever need anything, please pop back and we'll be delighted to assist further. I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. By phone. This renewable energy agreement will power Virgin Media's main offices, contact centre, TV studios, data centres and regional transmission sites across Ireland and will support our . Virgin Media UK does not provide this service. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. Virgin has a selection of active social media accounts where customers can get in touch. You can contact Virgin Media customer services on Twitter @virginhelp. - edited 18:04. many thanks for all the help. In order to do so I will need a little bit more detail so I will send you a private message. Learn more, Problem solved? Just get some unhelpful message about 'It's our problem, not yours. 10-07-2022 We compare deals for new customers looking to switch and save. If you're looking to access your TV, broadband and phone account including your email, sign in here. The Virgin Media community has over half a million members. Its headquarters are in Hook, Hampshire, United Kingdom. G o back to how it was.Oh! These cookies allowed us to study how users navigate on the website. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. Personally, whenever I make a formal complaint to any organisation I always do it by letter. on I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. Those who submit a complaint form will receive a case ID via text within 48 hours. 09-07-2022 30-04-2022 You can use your mobile number instead of your account number in this process. 04-07-2022 Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. You may have read posts here showing that the email address continues beyond 90 days but you should not . Let us know how you get on. Contacting Virgin Media - by phone or otherwise. We will continue to provide support for already existing email accounts, which will remain open. This is ridiculous! I'm sorry to hear you're having an issue with upgrading your broadband. From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . Include your email address to get a message when this question is answered. Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. When this happens you need to know how to raise the issue, and what the best methods of contact Virgin Media can offer specifically for this. However, when clicking on such links, it generally redirects you to the contact or support pages. 04-07-2022 Have tried assorted work arounds, but still can't get in. Customers can use the area codes to make local, national, and international calls. Before subscribing people to your distribution list, please: Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. For further guidance on cancelling your contracts, take a read through our service cancellation guide. It's easy to find the help you need for your broadband, home phone and mobile account on the go. 01-05-2022 Enter details of Virgin Media IMAP settings in the interface. Hi folks. on Remind me when call center opens. This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Look on the media outlet's website for an email address. The online chat button does not work! Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. is there a solution to enable us to reset the password. If the email address to be blocked (i.e. Find contact details for 700 million professionals. on Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. All rights reserved. Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. Thanks to all authors for creating a page that has been read 98,155 times. Virgin has a selection of active social media accounts where customers can get in touch. By using our site, you agree to our. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. 11:54, Thanks for joining me on PM and allowing me to sort this for you , Just to update this thread, this was sorted via a password reset and virus scans being ran . Want to chat to a specific company? 29-01-2022 On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. This would be a good time to move all your email accounts to another provider, while you still have plenty of time to transfer your contacts and important data over to a more reliable platform. This website uses cookies to give you the best experience. Hi, My wife cannot access her emails, I was going to reset her password as she is unsure what it is. This includes the availability of email addresses, phone numbers and callback forms. While emailing may be the most comfortable go-to solution for those who would rather not contact Virgin Media Ireland over live methods such as calling or posting on social media, contact forms are a great option. Contact Virgin Mobile easily. Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes.