Fixing BT error codes Simply enter the BT TV , BT Sport or BT App error code you're seeing on your screen below, to quickly get the solution to fix your problem. This may require you to log in or accept terms. This means that youre using a Virtual Private Network (VPN) or equivalent service to change your device location. We'll try to resolve this as soon as possible. If it still fails try connecting directly to the TV, If you still have the same problem, try a different HDMI cable and an alternative HDMI input in your TV. As the BT TV App can only be used in the UK or European Union (EU), the app needs location services to be turned on. If it doesn't, click on the Video doesn't play back when pressing play link below and follow the steps. This may require you to log in or accept terms. If you do want the tv channels, try turning on the "antenna out" option on in your settings menu, that could help signal quality. BT sport app error code ID106 on Smart TV/ID1006 on smartphone, Re: BT sport app error code ID106 on Smart TV/ID1006 on smartphone. BT Sport Expert on 04-02-2021 17h00 11,187 Views Message 2 of 24 Re: Error codes VC526 and VC081 VC526 means your internet connection is failing to keep up, and your player has been buffering for too long. Please visit our billing help pages for more information. Now retry to see if this has fixed the problem, You may need to accept the 'Terms of Use' before you can access Catch-up and On Demand services on BT TV. If you still don't get a PIN: If you receive your validation PIN but it's not approved, you'll need to make sure your browser isn't timed out. The BT Sport online player uses cookies to enable a high quality viewing experience. To see our list of supported Internet Browsers, visit Setting up the BT Sport online player>. 06-04-2021 on Click on it and select "Use custom settings for history" > Accept third-party cookies > "Always", From the four options for "Cookies and website data", please select "Always Allow", Log out of the BT Sport online player and back in again. You need to make sure that the time and time zone are correct in your device's 'Time and date' settings. This error means that you need to download the app from the Amazon app store,and not from Google Play. Remember, you can always change your settings back after youve finished using the BT sport online player. This may be caused by a problem with your device and WiFi connection or because you're not fully logged onto a WiFi hotspot. 03-07-2020 If you don't have a specific error code or can't remember it, then click instead on the 'View all error help' button. Make sure youve enabled location services for the BT TV App in your device settings. The player will now work, If you choose to, you can return these settings to the previous ones after viewing, Untick "Block third-party cookies and site data", This may be on "Remember History". Simply hit OK to enable casting from your BT Sport app. If this doesnt work, youll need to fully restart the BT Sport App on your device. You need to ensure you've set up your BT ID: Step 2 Any assistance before the next Premiership rugby game on friday night would be appreciated! This means you can stream and watch two different, or the same stream, on two different devices. If you'd like to look up the code, please type the full error code in the box below. VPN hides the true location of the IP address you're using, so the IP address it's supplying you with could originate outside of the UK or EU. This error means the number you entered in the first step of the set-up process wasn't recognised as a valid EE phone or tablet number. However you can't have this if you have Sky Cinema or Sky Sports. GP306, GP318, GP998, GL006, GB021, GB022, GB023, GB002, GB003, GB004, GB010, GB998, GM002, GN002, GG103. To do this, press the, Check your On Demand players are up to date by pressing the, If you're still having an issue contact the, Check you have a working broadband connection on another piece of equipment like a laptop or PC. 4. ; If you have forgotten your account or password, click on forgot password. If this doesn't work, uninstall the app and reinstall it again. 9h34, on These errors appear when you're trying to watch a video or channel in the BT Sport app. by CF001 or CF002 error code These error codes are normally caused by app configuration issues. If. Before looking for your error code, why not try our TV and Sport help tool? If you already have a BT ID (this will be your email address), you'll not be asked to create a password in the sign-up process for the BT Sport app. You'll receive these messages if your wi-fi or mobile connection isn't strong enough to load the enhanced video player. Your device user guide will show you how to do this. 14-08-2021 BT Sport can only be streamed in the UK and EU. You'll need to download the latest version of Javascript online. If you still see the error message then try restarting your equipment by following these steps: Check your software version is up to date. If you then select I am the account holder, well send a letter containing a PIN to the account holder's address. Make sure your set top box and TV are both switched on, and that your device and set top box are connected to the same network. These error codes indicate that the web browser on which you're trying to view isn't supported by our player. What do the BT TV error codes mean? there s no support for it 0 Ratings Reply 52 REPLIES DarrenDev BT Sport Expert on 12-08-2021 22h00 5,741 Views Message 2 of 53 Press the, Reboot your TV box by flicking the switch at the back and then try again, If you're still having a problem then contact the, Rescan - follow current missing channels steps, Check the connection between your Hub and TV box. So when you come back to watch again, you get this error. 20h12. DO NOT try to create another BT ID username and password while you're seeing this error code it may cause further problems. You need to download the latest version of Javascript online. If you don't receive a validation PIN, make sure you've entered the correct phone or tablet number in the first step of the set-up process. This error will show if you've requested a validation PIN too many times. To try and fix it: You'll get this error when there are too many TV boxes connected to the BT account. There are a number of reasons why this may be happening. 1. set your TV to the correct HDMI input (the HDMI port your Apple TV is plugged into) 2. access your Apple TV app as normal on your iPhone or iPad. Please go to BT TV App login help for suggestions on how to resolve this issue. 13h02. If you experience any errors updating the software on your TV box, try the following: Poor quality or no picture on Premium TV channels, I get a 'Channel not set up' message on my TV box, My TV screen has gone pink when watching BT TV, I have a blank TV screen with my 4K recordable TV box, Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors, Check our service status page to see if there's an outage>, First unplug the ethernet cable from the back of your TV box, wait 10 seconds, then plug it back in. You can still subscribe to BT Sport's Monthly Pass. LIKE ITS GAME OF THE SEASON ALREADY, on GD001, GD117, GY019, GY039, GY116, GY117, GY115, GY120. To do this, press the, For the best possible reception and TV channels make sure your TV aerial cable is directly connected to the 'RF IN' socket on the TV box, Now scan for channels. 14h17, on These will help you reset your your details so you can log on to the BT Sport online player again. Your TV will need to be HD ready also. 18h44, on Try closing the app and opening it again. This error code will show if there's a problem with your BT Sport account and it means you'll need to reset your password: log in with your existing BT ID (username) and password -you'll be asked to reset your password, then log into the BT Sport app with your BT ID and new password. NCE-001 error code It's easy to fix, simply stop the content before you close your browser. Login and the player should now work, From the three options for 'Cookies', please select 'Allow sites to save and read cookie data (recommended)', Make sure the remaining two options are de-selected. Below are instructions for how to do this: Go to the home page and press the Settings icon. I can log into BT sport via a browser and watch live sport but the app doesn't work on my phone or tv. You can book an appointment with one of our local experts. When you're presented with the option of 'standard' or 'enhanced' player, choose 'standard'. 5. Error Code VC010: You're running more than two streams on more than two different devices. This means that you appear to be outside of the UK or European Union (EU) when trying to watch programmes. But be aware that this type of reset deletes your recordings and any scheduled recordings. 11h46. REALLY ANNOYED AS IVE JUST SIGNED UP FOR BT BROADBAND/BT TV/NOW TV(FOR SKY SPORTS) FULL PACKAGE FOR FOOTY FOR 74 A MONTH!!!! If you try to access BT Sport in USA, you'll face the following geo-restriction error. If you see the ID003 error code while using the BT Sport app, this means that access to the BT Sport app isnt active on your account. Your device needs to be connected to the same network, and both your set top box and TV must be switched on to pair, Try restarting your router if youre having connection issues, When youre sure the internet connection is working properly, re-try the pairing process, Try fully restarting the app, then attempting the action again, Try refreshing the page and attempting the action again, Try entering your details again. 12-08-2021 BTP-955, BTP-956, BTP-967, BTP-1050, BTP-1051, BTP-115B, BTP-202, BTP-15000, BTP-15001, BTP-16002. Close the app and re-start or re-install the app. I downloaded the app via Microsoft shop in the end rather than watch directly from the BT sport website. It is possible that your HDMI setting on the box is set to an output that your TV cannot support. These errors appear if your WiFi or mobile connection isn't fast enough to load the enhanced video player. For two weeks now Ive had an issue with logging in to my BT sport app on both my smartphone and smart tv. If this doesn't fix the problem, click on the Video doesn't play back when pressing play link below and follow the steps. on This provides a more reliable connection. For example, BTP-302 Got a BT Email error code ? on If you cannot login to to BT email, or you are receiving server offline messages, then share exactly when Clarify math problems When things go wrong, it can quickly get you up and running again. 10h21. This means that you have a pairing issue between your device and set top box. If you're still experiencing problems then open a separate browser on another device and set up your BT ID again by taking the link we sent you via text message and putting it directly into the address bar of your browser. Restart the app to ensure the settings have been saved. 0 Ratings Cliff Aspiring Expert on 29-11-2020 11h03 2,140 Views Message 4 of 6 Re: ERROR CODE YVM302 To look for your error, please type the code, in full, into the box below. If you use Powerline adapters, restart both adapters and check they're in sync, If the 'Wired Connection' is set to 'AUTO' and the 'Network Connection Status' is showing 'DISCONNECTED', try to re-connect by selecting, 5Mbps for standard definition (SD) channels, 10Mbps for high definition (HD) channels (BT Infinity customers), 44Mbps for ultra high definition (UHD) channels (BT Infinity customers), Make sure you're using the Hub we provided you with most recently, and not any other router or routing equipment, Check your TV box is connected directly to your Hub with an Ethernet cable or Broadband Extender Flex 500s and that you're not using Powerline Adapters, Restart your Hub, modem and TV box by disconnecting the power supply from the Hub and your box. If youve already had access to the BT Sport app but are now seeing this error code, your EE billing account may have been suspended or cancelled. What do I do next? Announcements, Guides & Community Updates. Youll need to follow the link on the BT Sport App to reset your username or password. This means that your device's location services aren't enabled for the BT TV App. Press the. Create one Quick links Track your order > Report or track a fault > Pay a bill > Get help or contact us > Download the My BT App > Looking for BT Mail? motor/ limit switch 1 not connected. These error codes normally indicate a problem with your internet connection.