If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. However, no matter what link they have provided I cannot access these tickets. They are efficient, professional and the price is always right. We encourage you to monitor your bank and email for further updates on your order. I thought maybe that was the seller. Is SeatGeek Legit? Providing an exceptional buying experience is something we want all of our fans to experience. I used their site this morning to purchase two tickets to a show. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Claim your listing for free to respond to reviews, update your profile and manage your listing. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Full refund and apology for lack of ticket delivery. and their online chat system is useless. You get an email when the tickets are sold, and then you either upload them or ship them. Disgusted. Never again. Click here to get notifications about new complaints of Vivid Seats. I will always use vivid seats when getting my tickets. This will help us to determine next steps. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Shame shame for all the people you have messed with and hurt. Absolutely disgusting. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. You can count on usas our fans already know. We launched @recap.email and legal webhooks. If I purchase both sets, will the seats be together? I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Couldnt cancel that ticket either. It was smooth and I didn't have to do all re-ordering process again. There were plenty of open spaces, but I wasnt allowed in. We lose as a result of your opportunistic business model. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Unsubscribe easily. Products used:Tickets for an upcoming football game. Please refund me the differance between what you charged me and what the tickets actually cost. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Do I need to print these tickets? I do expect a refund of the differance that the seats should sell for. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Its not right that they say they have no control over the seller. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. We paid about $500 for the tickets in total. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. HORRIBLE experience. I was unsure on how this all worked. Companies can ask for reviews via automatic invitations. My experience is consistent with those reported on BBB. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. I have knee issues so very kind to help so we don't walk far. Send us a DM on social media. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We encourage you to reach our to our online support team by sending us DM on social media. This comment was posted by a verified customer. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Downgraded Tickets Sent - Not what I paid for. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Eugene was very helpful with my questions. We could not access or find on Ticketmaster and vivid customer dis-service. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. The event was then rescheduled for July of 2021and then cancelled again. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. I was terrified that I would not receive my tickets. We appreciate your patience. And in checking with the Keillor show I found that the show was not sold out! Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. There was some type of electronic glitch. I just want the tickets I spent my hard earned money on. A. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. With the plethora of ticket resell sites, this is one to avoid. Kept telling me same blurb about it was my fault, not his, no refund, etc. Melinda, your concerns are absolutely valuable and matter to us. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Also, VividSeats says all orders are 100% . Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I had to buy either 1 or 3. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Dont use this site they are horrible. Worst ticket platform that gives two sh*ts about their customers. Contact Us About The Company Profile For Vivid Seats LLC. I bought 2 tickets to Super bowl for my 11 year old son. Mark, your concerns are absolutely matter to us and we certainly value your feedback. I ordered premium tickets for the orchestra section. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints . Refund of ticket price. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Definitely recommend. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Good Grief. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Patient, reassuring, and kind -- why I will use this entity again! Please refund me the differance between what you charged me and what the tickets actually cost. We'll get you there. These people are thieves and liars. This will surely increase the credibility of your complaint. ColPhorbin 1 yr. ago Desired outcome: We value your privacy. Get buying tips about Ticket Websites delivered to your inbox. It goes against our guidelines to offer incentives for reviews. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. I never used them before but I know many people who have. Ultimately, hung up on me. they are all the same basically. The staff are even more amazing. Ticket Listing Information 9. Vivid Seats Review: Is it Legit, Reliable or a Scam? Vivid Seats. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Will my seats be side by side? Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Heads up. THEY ARE SCAMMERS. Please Refund at least $1000. and go to stub hub and . Thank you for sharing your feedback, Gregory. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Leave the paper at home! Will be buying more tickets from them in the future. Thank you. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Vivid Seats goal is to safely and securely connect customers with event tickets. Do not waste your time or money on this company. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! So I have no tickets and am out $600. Disputed several times and no resolution till this day. I would like to warm people to avoid buying tickets through Vivid Seats. Marvin J was a great help to me in getting my tickets when n the website wasn't working. He'll be heartbroken. Call and ask what the service charge is before buying. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. WONDERFUL Young Man. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Overall, my experience was very positive. Suite 800. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. We added millions of opinions to our database and summarized over a million opinions. and then vice versa on the inventory thing. The second time was one of my worst experiences trying to buy event tickets. So, if you sell tickets for $100, you will receive $90. Read full review of Vivid Seats and 1 comment. The email made a vague reference to covid 19 but no definite reason was given. Its location on this page may change next time you visit. I bought 3 with the insurance. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Takes no accountability for a time glitch that had us go to a show at the wrong time. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Yes. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Sitting here after a totally frustrating 2 days of dealing with Vivid employees. I hate what you stand for. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Explain your situation and why you wish to receive a refund. We appreciate you bringing this matter to our attention and will be following up with you again soon. I just want the Tickets I spent over 2 thousand of my hard earned money on. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Chicago, IL 60606-0606. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Barbara, who is my agent, was absolutely the best that you could have. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Vivid Seats offers a premium shopping experience and the industrys best ticket prices. I would like to warm people to avoid buying tickets through Vivid Seats. Very helpful indeed! The. Our content is intended to be used for general information purposes only. Had rented a room just for this event. After all, I selected that I wanted "2" tickets not "1". I tried calling two hours before my event as the tickets never arrived. This information will help to determine next steps. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. The 21st was spent on the phone trying to aquire our tickets. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Erika, we always want to leave a positive impression on our fans. To sell tickets, they must meet Vivid Seats requirements. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. I called before the event and after. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Vivid Seats provided fraudulent tickets to me. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). After a couple days and a hour or two of being on hold I finally received my refund. One arrived by mail with a "Lot 16" other was delivered electronically. Yes. The support team was very friendly, knowledgeable about the event, and got me great seats. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. The request was put. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. The company says it "provides a legit, safe and secure platform. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. When I went on their "live chat" to inquire, they didn't respond at first . So, Vivid seats charged an additional $196. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. He reassured me of any concerns I had and was very patient with me. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. It guarantees your tickets will be valid and arrive in time for the event. Long story short I never received the parking pass and had to pay in full at the gate. Looking for the best way to buy and sell mobile tickets? I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. We also ensure all reviews are published without moderation. They made me jump through hoops to get my money back. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. They go above and beyond to make my transactions fun and fast! When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. I thought Vivid was a pr0n company. I then twitted Customer Service and again advised these were upgrade. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. The site didn't show the total of $632.10 until after I purchased the tickets. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Sign up to receive our free weekly newsletter. On 02/16/2023, I bought two concert tickets. I do expect a responce and an apology for this overcharge. They won't refund me or get me two tickets together. The moment you hit submit, they have your money and will not refund. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Group tickets DO NOT need to have electronic tickets. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If there is more I will do that as well lost time and money. I expect to pay the normal service fees, but not what you charged me for the tickets. They deserve to go bankrupt as they cost me $800. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Vivid Seats is an independently owned and operated online marketplace. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. I will never ever purchase from Vivid seats again. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Recent customer reviews are positive. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . The insurance was $65.82. says they have a no refund policy unless the event is cancelled. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Full refund and apology for lack of ticket delivery. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Desired outcome: It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. I want my $1,500 back in my bank account. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. Original review: Feb. 9, 2023. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. FAQ. We were given multiple different messages from Vivid seats regarding the tickets. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Sometimes the choice seems insufficient to customers. Vivid Seats has not responded to my email. Just another company who still made money over COVID. 1239964100050. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started.
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