Are any cleaning services offered at Excellence Riviera Cancun? Review collected in partnership with this hotel. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. These are usually put up throughout the resort and be sure to ask in the spa if not. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Generally speaking, the Cancun Hotel Zone is very safe for families. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Overall, we plan to return next winter and think weve found a perfect spot!! Toggle Excellence Riviera Cancun. The Excellence Collection, Other at Excellence Riviera Cancun, responded to this review. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. We managed to make it to the ocean once but it took a little liquid courage to do so. Its authentic Mexico and well worth a visit. So, is it safe to take a taxi in Cancun? The beach area at the Excellence Riviera Cancun is really impressive, its a sprawling beach and there will be no issues getting a sun lounger here. Because the staff are so inviting, the crowd that comes here were just as friendly. Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Is parking available at Excellence Riviera Cancun? The service is great, and the grounds are beautiful. The night before our departure our flights got rearranged due to weather. This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. There is a second floor with a private deck and plunge pool. This was a great night out, the food was delicious and the chefs were really entertaining and talented. Again this course is on the premium side and can cost up to $300 for around. No sign of any Mexican Food like you would expect to be available? This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. Also, the liquor choices are really bad. We estimate they took away about 25% of the pool chairs and restaurant seats. When we stayed in late 2017, we were in an Excellence Club Junior suite and stayed for a week. We worked out our new flights and needed to change our airport transfer. The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. This is one of the Excellence hotels initial resorts. There are also a large number of rooms that have swim-up suites, so there are more than enough pool areas to more than cater to the guests in the resort. Does Excellence Riviera Cancun have airport transportation? If you want to grab yourself a deal there are daily offers that are available. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Until this trip our phones spent most of the time in the room safe. He interacted with every person in ever activity we did and made sure we were well taken care of. If youre not too fussed about the price of the treatments. For us, at InspoVacay the drinks offering is a very important aspect of an all-inclusive. Lastly, bring lots of smaller bills for tips! Each morning we were greeted and personally escorted to our beach chairs, staff knowing our names, bringing us drinks, snacks, very attentive. All the activities were well done, but out of the pack Gonzalo and Julio were on top. The 450-room Excellence Playa Mujeres adults-only all-inclusive resort is a luxury property set in the heart of a private resort community to the north of Cancun. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The Margaritas were definitely the highlight of this restaurant. However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. Please, receive our warmest regards from The Excellence Collection. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. The poolside food options are pizza and cheeseburgers. As you pull up to the hotel a bellhop will be on hand to take your bags. Lock in the lowest price from these sites. Wedding planners, along with wedding packages and honeymoon packages are available. The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. It has lovely sea views and is located in a small corner of the resort. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. Excellence Riviera Cancun is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests highest expectations and provide them a service as personalized as possible. 11/10 rating. Secrets resorts All your questions answered! However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Review of Excellence Riviera Cancun Reviewed March 18, 2011 First, the good. Package deal Contact accommodation for availability. We visited Excellence Riviera Cancun - again - for the ninth time since 2015. The sand was piercingly white and the ocean had turquoise colors to it. Every day, fresh fruit in our room, small snacks at night. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. Spa is really good as well. They are friendly and helpful at all times. What are some of the property amenities at Excellence Riviera Cancun? Kind of a let down. Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit. Entertainment and hospitality went above and beyond. To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. The staff knew exactly what we needed and got the job done. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. You also have the option to opt-out of these cookies. However, the food is below average. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. We at InspoVacay prefer a more condensed offering. Gonzalo literally made every activity fun. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. Own or manage this property? Wonderful! This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. Whatever choices you might want, you will have it when you are here. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. There are six main pools in the resort and a number of jacuzzis dotted throughout as well. The pool scene at the Excellence Riviera Cancun is first rate. The customer service was unmatched. The Riviera Cancun resort is definitely on the more premium side for resorts in Cancun, but when you consider the quality of service, food, and the overall feeling of luxury that you get when you stay at this resort, it is well worth the premium. The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. Yes, Excellence Riviera Cancun offers airport transportation for guests. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Thousands of family travelers come here for their sun-soaked holiday each year. Which room amenities are available at Excellence Riviera Cancun? On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. The Dominican Republic shares the island known as the Hispaniola with Haiti. Please, receive our warmest regards from The Excellence Collection. Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. In summary, Excellence is back to providing an amazing relaxing tropical vacation with a few safety modifications. This is how each of our Cancun and Riviera Maya resorts did in 2022. He had a cooler of snacks, soda, and beer that made the quick drive even that much more relaxing. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. Entertainment team was excelente! Nonetheless, there are tons of pools and space to get sun and swim! We felt extremely safe in today's COVID climate.Beauty. Save. All of this was done outside what I consider normal business hours. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Its a simple fix I will remember for all future trips. However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. 90'ish degrees. The easiest way to get from Cancun Airport to Hard Rock Hotel Riviera Maya is by a private transfer. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. I'm going 12/26/08-01/01/2009. This is the version of our website addressed to speakers of English in the United States. Please, receive our warmest regards from The Excellence Collection. The beautiful Cancun weather takes care of the heating of the pools for the rest of the year. 18 km From Cancun International Airport. Federal 307 Chet-Pto. The location of this restaurant is really lovely. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. All the house wine is the same at every bar and restaurant and it's really bad. The focus is on keeping you safe. They were waiting with a very comfortable luxury SUV for us outside the airport. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. The famous Chitzen Itza is just a few hours away and is well worth a visit. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. Please, receive our warmest regards from The Excellence Collection. The Mile Spa is a solid offering. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. We did the upgrade because we were incredibly impressed by the extras when visiting Playa Mujeres. When we stayed there in the rooms there were 4 bottles of spirits. Spanish Hotel Firms Will Build Jamaica Worker Housing. 1.6 miles from Excellence Riviera Cancun Free Wifi Pool All Inclusive Azul Beach Resort Riviera Cancun View Hotel 14,786 reviews 1.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website View more hotels in Puerto Morelos Excellent Poor 22,400 - 22,405 of 24,097 reviews djqueen Vancouver 34 78 Reviewed February 9, 2007 By the end of day one, Jorge who was looking after us by the pool knew our routine of drinks order. Because the ocean was not appealing, the pool areas were packed. The food was up there with some of the most authentic Indian eats we have had outside of India. 13K views 6 months ago EXCELLENCE RIVIERA CANCUN This video is for informational purposes based on our recent trip to ERC in July of 2022. Thank you Javier! The bar service on the beach was on point and our drinks never reached the bottoms. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! The entire staff at the resort wore masks the entire time. At Excellence resorts, there is a wide range of rooms on offer. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. An extensive gym with a great range of equipment. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. There are several restaurants and none disappoint. And here is the next complaint in our review. The Mahi Mahi Skewer on the lunch menu was top class. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. They made our stay so much more special. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, this is why our Chefs and bartenders have created a varied assortment of options to please every type of palate. Wonderful!The focus is on keeping you safe. This is by far the best all-inclusive Ive ever stayed at. The pork was so succulent and delicious. "Airport Departure: As previously stated, US travelers need a COVID test to return home. This wine tastes bad. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. Honestly, this is something I dont really like about the Excellence resorts there is too much choice. Share. As you approach the doors they will automatically open. Review tags are currently only available for English language reviews. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We also use third-party cookies that help us analyze and understand how you use this website. Pools are warm. Brands such as Grey Goose, Johnny Walker Black are available. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. The Excellence resorts are known for their impeccable service and the Riviera Cancun location is no different. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. It was hard to stay in vacation mode when my phone was always with me. Yes, parking is available for guest and it is complimentary. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. This was slightly disappointing for us and seems to be a common trend throughout the Excellence chain of resorts that they miss on the local offerings. Masks are required on flights and airport. We were not ashamed to take any unsupervised float we found if we needed it. What food & drink options are available at Excellence Riviera Cancun? Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. When choosing an all-inclusive resort I think the food is the most important element we look at. Cancun hotel zone, PDC, Playa Mujeres, Isla Mujeres??? From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. From the moment we walked in, we were treated like VIPs! Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. Please, receive our warmest regards from The Excellence Collection. Please, receive our warmest regards from The Excellence Collection. He leads the daytime activities. The service was outstanding, the food was delicious and the resort was super clean. If you have been to an Excellence resort before these restaurants will be familiar to you. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. A Lot of these all-inclusive resorts arent located near towns and local restaurants, so you need the food to be good and the Excellence does not disappoint on the food. Please see our partners for more details. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Necessary cookies are absolutely essential for the website to function properly. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Instead of losing the last night of our vacation, we lost about an hour, most of that time due to airlines. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Juan at the martini bar is the best bartender. Also located in Spice is a Hibachi experience. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. Come together, come alone, regardless you will have an amazing time. We hope to come back in the next few years! Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! I had great fun with Gustavo, Paula and Brenda - the entertainers. New Health & Safety Protocols; The Excellence Collection. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). The Excellence Riviera Cancun is a strong offering. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. With culinary artists each trained as experts in their specific regions and flavors, a host of global offerings and exceptionally prepared dishes are yours to savor. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. Excellence Riviera Cancun: Top Notch. Specifically, these folks went above and beyond the already high standard of service: Memo, Brenda and Angelo on the entertainment team, Emilio, Edin, Miguel, and Hugo from the pool and beach staff, Daniel with room service, Jose and Alejandro from Oregano, Edwin from the Lobster House, and Enrique from The Grill each went above and beyond. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . I can't decide on ERC or EPM. Customer service can not be matched or outdone. They do advise that you ring before your trip to check availability. Beyond that, the airport is operating like normal. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. Be prepared to pay for the experience though. Please, receive our warmest regards from The Excellence Collection. We liked it so much we ate there three times over our ten-day stay. Please, receive our warmest regards from The Excellence Collection. Peek behind the bedroom curtains and it's pretty unsettling. Our commitment is to make every guest experience, as exceptional and unique as it can be. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. The staff is friendly and fast. One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. The test was fast and easy (its the stick in nose test). Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) We really cant fault the resort for its cleanliness. If youre into premium spirits and liquors and plan on drinking a lot of these then the Excellence club might be worth it. The day usually starts at 8:30 A.M. with yoga and ends between 10 P.M. and midnight with a band or a dance party. We didnt really see anyone swimming in the ocean when we visited as it really was too choppy for a dip. If you are looking for a closer option then your best bet is the Moon Palace golf course which is located a 20-minute drive from the resort. Be Ready to be Blown Away! We actually never ran out of anything. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. If youve ever been to an all-inclusive resort you know the drill. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. It was nice having our own private area where we could switch off and read a book. The grounds (and beach) were impeccable, the staff was above and beyond helpful, and the food was delicious. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. The building could use some maintenance. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. That said, there are unique dangers with being in Cancun, like the small risk of violent crime, and alcohol-fueled violence because of the party crowd. . Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. Brands & Resorts; About Us; The Excellence Collection Rewards; Awards; We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! See more questions & answers about this hotel from the Tripadvisor community. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Juarez, Km 324 - 342, Mza. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club You can plan ahead for the restaurants youll visit and when since some close one or two days a week. Room: We have done all level of rooms in the past and there is not a bad room in the resort. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We did not do the Preferred Club this time, but have. We were able to get a covid test at the resort to return to the US. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. The quality of the entertainment was quite good albeit that this element of all-inclusive isnt really our vibe. I would recommend you go there, much better value. The only downside which was no fault of the resort was the seaweed. Before you go, Id recommend downloading the Excellence app. The driver was friendly and spoke good English. Located a 25-minute drive from the resort. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. These are just some of the people that make the ERC so special for. Having stayed in the slate of resorts that the Excellence group has in this region. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Six meandering pools wind through their grounds. Youll be escorted to your room and your bags will be with you momentarily. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. The check-in process is really a spectacular sight to be seen. It is a very positive change when you see how much trash ends up in the ocean. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible.
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