Search for local Shoe Shops near you and submit reviews. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Was looking everywhere but at her customers. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. 1996 Retro Nuptse Jacket. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Perfect from start to finish. Rolling eyes, rude attitude. And would recommend to all my friends amd family. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Ends: Tue 28 Feb 2023. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Check out what 59,467 people have written so far, and share your own experience. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Thank you so much. T3 is part of Future US Inc, an international media group and leading digital publisher. We are so glad to hear you are happy with the service. 10/10 will not be using footasylum again. - Fred, posted 2 months ago I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Great sale and super quick on delivery. Will not use again. Shocking company - bought two items trainers and sliders order value 100.28 never received. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Wow! Return an item in Subscribe in print, digital, or a great-value bundle. Only response was we would receive a call within 8 hours - that was two days ago! Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. - Anonymous. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. My son lost out on his Christmas presents as a result. * One or more of these files was not uploaded due to an invalid file type. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Looks like they have found the nearest spare tatty box to send them out in. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Here are 8 tips for writing great reviews. If this was my store, they would all be sacked. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. That is great news that they arrived a day early!We hope to see you again very soon. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Suggested companies are based on peoples browsing tendencies. On-time Delivery. To break them up politely to ask for helpit was like I had sowrn at them. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Absolutely fuming with this company. Anyone can write a Trustpilot review. Delivery to Australia was super cheap and very very fast! We also ensure all reviews are published without moderation. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Been trying via live chat, what's app and calling HQ. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Extremely moody.I've never seen such self absorbed people. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Find out how we combat fake reviews. All rights reserved. Was told that neither was possible because I didnt return them in the original shoe box! There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. We also ensure all reviews are published without moderation. Please refresh the page and try again. Beth is Home Editor for T3, looking after style, living and wellness. In just a few steps, we'll have it sorted. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Quality, style and value superb. Replies to negative reviews in < 24 hours. Yay! I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. We use dedicated people and clever technology to safeguard our platform. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Extremely moody.I've never seen such self absorbed people. Rock Woven Outdoor Pant. In just a few steps, we'll have it sorted. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. 2023 Trustpilot, Inc. All rights reserved. I will always order with footasylum I am very happy with the service and products. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. It needs to be unworn or unused and still have the original tags. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Email and text communication was prompt and efficient. Purchased 2 pairs of Salomon trainers in different sizes. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Hey Getta,Thanks for leaving us a great review. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! This time, however, when I ordered, their courier choice was Yodel. Ordered coats for 2 of my sons in the sale. They have sent them back to me and are refusing a refund. We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It goes against our guidelines to offer incentives for reviews. If valid, the page will refresh and your total will be updated accordingly. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Do you agree with Footasylum's 4-star rating? 2023 Trustpilot, Inc. All rights reserved. Ordered it on Monday and it was delivered on Tuesday. !spoke to Edge lane store about colours in crocs. To contact the Footasylum customer service team, start a live chat on the website. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. The kind your customers really want. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Round and round in circles. Ordered standard delivery, was dispatched the next day & arrived the day after. Still over 300 down! - Lisa Lynch, posted 1 year ago With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. She got the problem sorted in minutes. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Reordered again Sunday afternoon, Monday morning was here. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Get Discount. Ordered some trainers at 10.30pm amd paid for next day delivery. They also offer a WhatsApp device but it doesnt work. Customer Service. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Great sale and super quick on delivery. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Verification can help ensure real people write reviews about real companies. Will definitely be ordering from them again. It goes against our guidelines to offer incentives for reviews. Unable to get in touch with anyone from customer service to resolve issue. Wow! Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB My son lost out on his Christmas presents as a result. In November 2022 I placed an order with FootAsylum and it never came. Very disappointing.Would never order from them again! Get Code. Thanks,Rebekah. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Which are the instant chat and the WhatsApp!! Package allegedly dispatched on 11th December and now reported as list in transit! I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Full price items only. Ordered some trainers at 10.30pm amd paid for next day delivery. It goes against our guidelines to offer incentives for reviews. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. It's your job. You have 28 days to return your items and you'll need your original receipt or delivery note. Ordered Nike trainers. All rights reserved. Footasylum exchanges are only available in the UK. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). This will need to be done within 20-30 minutes of ordering. Hey Getta,Thanks for leaving us a great review. A simple full refund is all I wanted from the first time I was messed around!! Only response was we would receive a call within 8 hours - that was two days ago! Ordered Nike trainers. I have sent them back the undamaged trainers in a damaged box as I received them. 44.99. Asked for a pair of trainerscould not even tell what the guy said. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We hope to see you again very soon. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Here are 8 tips for writing great reviews. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Hey MattThanks for taking the time to leave us a review. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". In just a few steps, we'll have it sorted. Get FREE UK delivery on all orders over 60 and FREE UK returns. Also it was delivered to Republic of Ireland avoiding customs charges. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Newsletter subscription. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. All items must be returned in their original boxes and packaging. Asked for a pair of trainerscould not even tell what the guy said. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . When you purchase through links on our site, we may earn an affiliate commission. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. They all fit perfectly. Footasylum. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Price was unbelievable for what I got! I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Ordered item was faulty. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We use dedicated people and clever technology to safeguard our platform. Avoid this store at all costs. Giving one star so I can leave this review. Ordered almost 400 worth of clothes for my son on the 12th of December! If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! They have scribbled size 7 on it. Shocking service avoid disappointment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Bought a pair of Boss trainers at the end of November 2022. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. The lady at the till was no better. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Anyone can write a Trustpilot review. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. UK Returns Free return by our courier service. - Callum Phelps, posted 11 months ago Before returning items you must notify Footasylum by telephone, letter, or email. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Shocking service avoid disappointment. Purchased 2 pairs of Salomon trainers in different sizes. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Treated myself to some new trainers and jogging bottoms in the sale! Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I would avoid at all costs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Companies can ask for reviews via automatic invitations. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs.
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