You will need to know the legal name and date of birth of your friend(s). Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). If you don't see a credit there, but think you have one, just give us a call. Details of these rights are published at EU airports and are also available from your airline. Coronavirus FAQ | StudentUniverse Canada Yes, same airline. Transport and accommodation providers have differing cancellation policies and rules. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. Please check that your passport is valid for 6 months or longer than your intended travel time. Please understand we are working as hard as we can to help everyone. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. And ICYMI, you dont have to be a student to book on StudentUniverse! All accommodation ratings are set by the relevant provider. Terms and Conditions | StudentUniverse If your ticket was totally unused, itll be for the full amount of the original ticket. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Sign up for sale alerts, email-only discounts, travel inspiration and more. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Anyone can book with us, just not everyone will be able to get access to special discount student fares. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Refund Policy. StudentUniverse | Better Business Bureau Profile You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Do not book a roundtrip flight only to use the return portion. Final payment is due 60 days prior to the tour start date. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. How do I change or cancel my flight ticket? If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. Airlines can deny boarding without the proper identification. Travel for less and live for more with deals, contests and more. We aim to provide you with an amazing travel experience. Depends on the airline policy. No need to worry, your credit will still live in My Wallet. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. We know, its very confusing! The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. The credit will be for the remaining amount of your ticket. Please ask us to confirm what protection may apply to your booking. Travelers are responsible for ensuring that they have all necessary travel documents and visas. We know, its very confusing! Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. Additional costs are your responsibility. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. Do you have better flight specials available by phone. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. Vote. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Studentuniverse Refund Policy Coupon Code : r/DiscountSuave StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. 2013-2023 StudentUniverse. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. So yes, they would ask you to upload some documents before . You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. How much can I bring? Log in to your account on our website and go to My Wallet to view your credit. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. Have I signed up before? Standards and ratings may vary between countries, as well as between providers. Most airlines have issued one free change and you may be eligible to cancel for future credit. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. Transport and accommodation providers have differing cancellation policies and rules. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. Heres some answers to the top questions we are getting and information to help us help you faster. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. We may correct any pricing errors on our website at any time. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. Good. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. DONT BUY REFUND POLICIES. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Most of these changes will be minor and we will advise you of them at the earliest possible date. Enjoy the discount! Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. On the checkout page you can enter the details of the card you will be using. Always free! We strive to make sure your travel arrangements are satisfactory. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. Please note that carriers may be subject to change. Take advantage of our promo codes and special offers to save even more. StudentUniverse empowers young adults to experience the world with discount travel. Issuing Refunds to Credit and Debit Cards - Stanford University Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. Also, current discount deals are available at the link. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. In some cases, failure to present required vaccination documentation (e.g. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We advise you also to print the on screen confirmation. You must comply with local government regulations. Once you call, you can leave your number for a call back when we get to your place in line. 198 User Reviews. Such recipients may include the overseas travel service providers with whom you seek to make a booking. No need to worry, your credit is associated with your original booking and not just your email address. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. The airline will determine eligibility requirements for your companion prior to your purchase. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. If you do not see a travel credit and believe you have one, please give us a call to confirm. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Failure to provide this information on check in will result in passengers being denied boarding. Please speak to one of our consultants for further details. Such terms and conditions may be disclosed by use of hypertext links. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due.