Come join us to plan your next live event experience! Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. Stubhub serves customers worldwide. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. StubHub is the largest ticket marketplace in the world and enables fans to Founder oftheBoardlist, Former President ofStubHub at. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. stubhub inc. StubHub will send you an email with instructions on how to claim your refund or credit. We give them a time frame to offer The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. To subscribe, click on the button below and copy the URL into an RSS reader. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Luckily, weve compiled (and tested!) We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. WebStubHub's Field Operations. Email Address. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. It During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. Find startup jobs, tech news and events. 4 if you have questions about listing tickets. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt To subscribe, click on the button below and copy the URL into an RSS reader. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. Joo Almeida D'Ea Head of Integration Office. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. WebStubHub is an American ticket exchange and resale company. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. StubHub gets a lot activity from users on Facebook than it does on Twitter. Check your order confirmation email for For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. Our RSS feed includes all eBay news articles published on this website. Built In is the online community for startups and tech companies. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S I ordered tickets but can't view them online even with the access code. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Pro tip: Each number appears to go to a different department. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. Does StubHub have live chat? From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. NYC Flagship Office - Stubhub. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. It's often the quickest way to sort something out. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. HEADQUARTERS. The contact number is only for US and Canada. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. Suite 1 Avon, NY 14414. info@quicklees.com Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Open our virtual assistant, click on "Contact form" and let us know how we can help you. All Rights Reserved. WebNYC Flagship Office - Stubhub. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Events Parking. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. The transaction, subject to customary closing conditions, is expected to close in mid-2016. By signing up you are agreeing to receive emails according to our privacy policy. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). Evaluating all of these factors, I agreed to join the company. customersupportuk@stubhub.co.uk. Copyright 2021 by Sukhinder Singh Cassidy. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Search through past posts using the search bar at the top of the forum page. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. Surviving wasnt easy. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Singh Cassidy will be based in StubHubs San Francisco headquarters. All rights reserved. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Thanks to all authors for creating a page that has been read 52,013 times. How do I ask Stub Hub to list an event for which I have tickets? In March, the entertainment industry crashed. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. The implications for my own role at StubHub were uncertain. How do I contact? Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? We would be the company acquired, not the ones doing the acquiring. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. Enjoying This Built In Excerpt? Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. Find contact information here. Corporate Phone Number: 1-415-222-8400. Personally, though, I found it disappointing. Buy Sukhinders Book! The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

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\n<\/p><\/div>"}. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. WebHow To Contact StubHub Corporate Office Headquarters. She has a successful track record scaling and growing businesses internationally. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. WebOUR PARTNERS. By using our site, you agree to our. Personally, though, I found it disappointing. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? WebStubHub has 21 current employee profiles, including Founder Eric Baker. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Lots of answers to questions are in our FAQ. It was time for me to choose possibility once again. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. You should not rely on any forward-looking statements. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. I live in Singapore where the StubHub app is not avail. Thanks for your message we aim to get back to you within 24 hours. Somehow, Id have to navigate us through it. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Give us a call if you need help with something urgent. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Choose Possibility: Take Risks and Thrive (Even When You Fail). Being OK With Spectacular Failure. AtStubHub, our mission is simple: help fans find fun. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Cons the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience.