If these are not available, you will likely get a full refund. In March of 2020 t What do I do if my event is cancelled? How do I get my compensation? Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Please enter valid email address to continue. How do I know if my event was impacted or where can I see the event status? [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. StubHubs return policy is called the FanProtect Guarantee. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. 199 Fremont Street, 4th Floor Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. Unless you want a refund)." SBNation.com. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. Ja Morants allegations of aggression off the court, explained. Does StubHub refund playoff tickets? - KnowledgeBurrow.com It was a waiting game until March 30. Theres a lot happening in the world. Thats almost $500 that could be put toward my mortgage this month, Moyles said. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. 2023 Fortune Media IP Limited. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. And StubHubs award-winning customer service is on standby to help with any issues or concerns. StubHub giving refunds for canceled events | Archive | wkow.com Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Sorry we couldn't be helpful. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. Unfortunately, not all ticket sellers and venues are making it that easy. Its no longer giving refunds, just coupons. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. Tel: 601.427.4050 Followhim on Twitter at @ProofHearsay. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. StubHub to Refund Over 75k Customers for Events Canceled During the Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. We certainly hope they do. 3. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. Ticket buyers and sellers say StubHub owes them after widespread event All Rights Reserved. No. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Receive a coupon for 120 percent of your original purchase*. Viagogo, a tickets marketplace, bought StubHub in February 2020. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. That customer may need to try and exchange those tickets, or attend the rescheduled date. So Farley filed a credit card dispute against them, and won back his $600. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Stay home if you are sick and advise others to do the same. To learn more or opt-out, read our Cookie Policy. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. That guarantee is a promise you'll get your money back. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. We will process the refund to your original payment method within 5 days. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Copyright 2023 CBS Interactive Inc. All rights reserved. There's class action suits, that they violated their fan protect guarantee," Rossman said. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. Refunds will be equal to the original purchase price. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. The firm does it on contingency, so you dont pay a fee. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. That may be the best way to protect you, the fan, from StubHub. Only 120% coupon? Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Explain your situation and why you wish to receive a refund. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. Kimmel says, legally, companies cant just change the rules due to COVID-19. Suite 204 If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. No problem. Events that were postponed or rescheduled wont be refunded, Fowlks said. At regular volume, we can afford to take that risk. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. StubHub said they'd refund canceled tickets, but now they're taking Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? Thats quite the dramatic turnaround, considering less than a month has gone by. StubHub suspended that policy in March 2020, following the mass . Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Daphne, AL 36527 The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. However, UPS and retail fees will not be refunded. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . Save my name, email, and website in this browser for the next time I comment. Stubhub does not have the money for refunds and recently admitted so in court. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. Ticketmaster, StubHub, TickPick Refund Policies | TickPick February 16, 2021 March 13, 2020 by Brett Goldberg. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. The credits are valid through the end of 2022. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. Overall, the website has very good customer service & refund policy. AG Racine Announces Settlement With StubHub Over Cancelled Tickets "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. If they are successful, the defendant pays the legal fees. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. Did you find it helpful? This station is part of Cox Media Group Television. Request to speak to a Vivid Seats agent. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. No problem. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. 5. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Receive a full refund of your purchase, 2. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. StubHub will refund your money if an event is cancelled or moved. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. At regular volume, we can afford to take that risk. Payouts delayed for events before COVID-19 shutdowns. To enjoy unlimited access to our journalism, subscribe today. Attn: Litigation Department When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. I still printed out the notice of dispute. If you sell they will reduce or waive the sellers fee. And new figures show more than half of ticket holders still haven't gotten their money back. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. We will process the refund to your original payment method within 5 days. Avoid close contact with people who are sick. Select the ticket group you'd like to sell. Legal Statement. That means all of those remaining or yet-to-be-played games hang in limbo. All Rights Reserved. and click the Request cash refund button on the appropriate credit. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. StubHub to refund canceled events after pandemic complaints - KHOU What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. But not all companies are offering refunds. Read more about event statuses. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. It had already been disbursed to the sellers. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets Receive a full refund of your purchase 2. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. As if the cancellation of sporting events and concerts wasnt enough. | NY Call 1-(888)-364-3065 |NYC Health Dept. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. But when it came to the current situation, it didn't honor the deal, the suit claims. A brutal sucker punch in the OVC tournament stopped the game in its tracks. Gametime Guarantee | Gametime The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Viagogo, a tickets marketplace, bought StubHub in February 2020. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Refunding tickets to a cancelled event - stubhub.community Read Customer Service Reviews of stubhub.co.uk - Trustpilot "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant.