Thats the reason the StubHub experiment didnt work. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. This is not a heartwarming success story. Comprehensive event search feature. The company declined to comment.) These days, the majority of ticket sales happen online. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). Tickets for concerts and sporting events. Ticketmaster Blog. [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? In 2010, it merged with Live Nation under the name Live Nation Entertainment.. But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. Advertisement. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. StubHub: $128 - $155. Why are tickets available on Stubhub but not Ticketmaster? There is no way to get in touch with Ticketmaster directly. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? This is a textbook place where a regulator could make a big difference, MITs Sara Fisher Ellison chimed in, suggesting the FTC just mandate that all ticket sellers use the same up-front all-in pricing so that no one company would be taking the risk of seeming more expensive than the others in Google search results. I'm in the same boat. The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. Ive already tried calling, using their chat and email. The prices and their ranges will depend on every event you have chosen. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. In most cases, tickets arent issued until 24 hours before the event. [deleted] 4 yr. ago StubHub will show you a list of available tickets along with the section, row, seat number and price. Now what you can do is sell them to other people on the same platform. "This is the ultimate dream and nightmare at the same time," Farwell added, referring to the strong demand for live events after the pandemic-era lull. See Full Review of - Ticketmaster | Stubhub. These results implied that the hidden-fee buyers were misinformed about the total purchase price. At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. display: none !important; Both TicketMaster and StubHub have proprietary applications. If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . When you get to the checkout, you'll be shown the total cost of your order. Stubhub has a much less flexible return policy. The prices and their ranges will depend on every event you have chosen. The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? How do I sell my tickets on the Ticket Exchange? In addition to the huge payout, the company was compelled to add disclosures on its website acknowledging that fees are a source of profit. StubHub: $245 - $542. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Enter the recipient's first and last name, email address, optional note and phone number. Two of the most prolific online ticket vendors are Ticketmaster and Stubhub. "It just becomes a part of the overall economics of going to an event," Goldberg says. University of California, Berkeley, Read the latest campus information on coronavirus (COVID-19) here , Berkeley M.E.T. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Ive sold a couple pairs of tickets on Stubhub and want to transfer them to the buyer. A-List Members gain access to the best seats and the lowest prices. Ability to get tickets without visiting box offices in person. Sat Apr 29 2023 6:30 PM Mercedes-Benz Stadium, Atlanta, Georgia. You don't just get someone's old ticket - or even riskier, a photocopy of their ticket - we reissue a brand new one just for you. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. . The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. Privacy Policy. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. Oops. In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Enter the information for your event - including the date, time and venue - then click "Search." 4. He turned to music instead, with his college roommate . Did you find it helpful? There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. Each week, we explore unique solutions to some of the world's biggest problems. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. There are options to get Ticket Insurance, which will let you file a claim if you are unable to use your tickets for some reason. However, it might actually be a fraud. The study, co-authored by Tadelis and forthcoming in Marketing Science, set out to better understand how drip pricing affects both the quantity and types of ticket purchases through a large-scale, real-world randomized experiment. All rights reserved. Imagine, you got a ticket for your favorite artists concert but because of some reason, you cannot attend it. You are not required to use the same device you used to book the tickets. Cookie Notice (Management, Entrepreneurship, & Technology), Robinson Life Sciences Business and Entrepreneurship Program, BASE Summer Program for Non-business Majors, Michaels Graduate Certificate in Sustainable Business. Let them know how you would like to get paid. Fees of this size are a common source of confusion and ire. If available, select the ticket (s) you want to sell and click Continue. As an Amazon Associate we earn from qualifying purchases. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. There are exceptions for US Open matches and MLB games. Not because they were considered predatorily high, or the product of an old-school monopoly getting away with whatever business practices it likes. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. 7 best ticket site alternatives to Ticketmaster. 31 uses today 4-pack ticket deals for over 15% off Score over 15% in Ticketmaster discounts when you book 4-pack tickets for you and your friends. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Should you. Tadelis noted that In June of 2019, the Canadian Competition Bureau fined Ticketmaster $4 millionplus another $500,000 for the governments investigation costsfor the ticket sellers practice of using back-end fees that mislead consumers, according to Canadian consumer protection law. And the main highlight of buying from StubHub is that the prices allotted can be a bit higher or lower than the face value of the tickets. Stubhub's pricing structure has fewer hidden fees, so you're more likely to get an honest view of what you're paying. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it. In case you are the seller of the original ticket, itll add a service fee which is also known as the convenience charge to the total face value of the ticket. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. Nearly every ticket will have a convenience fee added for doing business through this service. We want to hear from you. As a general rule, though, Stubhub is a better choice when purchasing fan-to-fan resold tickets. There are a lot of differences between StubHub and Ticketmaster. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. 2. Select the tickets you want to transfer. StubHub acts as a secondary market most of the time. [2022], SeatGeek vs StubHub: Which Is Better For You? No one else can do that. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. Many will have different ticket options and prices for the same event, so it helps to compare both before you make your purchase. Customer service all the way to your seat, 2000-2022 StubHub. Got a confidential news tip? Ticketmaster vs Stubhub: Customer Service. In addition to having all the search categories of Stubhub, the search function also lets you seek events by entertainment genre. 1. No tickets available. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. Can I sell tickets from Ticketmaster non eligible for resale? However, instead of being determined by the ticket price, they're charged for every order. 2020 Official Top 5 Review. Depending on the venue, StubHub can show you a map of where each ticket's seat is. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or ET. Select the seats and have a look at all the other important details. Prior to the fall of 2015, when the experiment began, StubHub had displayed all-inclusive prices when a user first arrived on the site looking for tickets. Do youtransfer the Ticketmaster tickets to your Wallet on iPhone, and then you can transfer them over to a buyer? Thank you. The Customer support services are open on all days but they have a certain time range they need to be reached out within. What is the difference between StubHub and Ticketmaster? Ability to narrow search parameters with advanced filtering. Data is a real-time snapshot *Data is delayed at least 15 minutes. However, waiting for the price to go lower can also get you zero tickets, so look out for that. By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. While he was more devoted to athletics throughout his student days, he eventually came around to the realization that a career in pro sports likely wasn't the best option. In addition to that, itll also charge an order processing fee. You would transfer the tickets from your Ticketmaster account to the buyers email address. When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. Danielle is the author of this solution article. Please consider making a one-time contribution to Vox today. [2022], Ticketmaster vs Stubhub: Which Is Right For You? Is there any way I am able to give these tickets to the buyer? In most cases, tickets aren't issued until 24 hours before the event. }, + nine = sixteen .hide-if-no-js {