thanks! Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. AnyViewer is a safe and reliable remote access software for Windows. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. I hope that it will be a "moo point" by then anyway. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. It usually happens when I go back to the RDP session from my local computer. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. 2. Privacy Policy. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. Run FlexiHub on the virtual desktop, and login. I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. "Splashtop wont let me connect at the same time as an end user!" response? Go back and read what I posted about the Exchange scenario. I will work with our team actively to help resolve if the issue persists. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu Sadly this doesnt work for me. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). Search apps & features in the start menu and open it. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. The user goes to the web page and downloads and runs the app. Your mouse should now be connected! Remote Mouse Free offers users excellent functionality free of cost. Any help welcome please before we get onto Splashtop support? not really a solution but can help debug/address the issue. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. It's 100% irrelevant to getting the Exchange issue fixed.". There are some additional options under the Settings menu. This has been bugging me since recent windows update. Working remotely from your iPad and iPhone just got a lot easier. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. Limitations of the "Lock keyboard and mouse" feature Keep your computer ON and make a successful connection, then shut down your computer (power off). Thanks a lot There were many other solutions on net, but yours was perfect. Solution 1. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. And thats it. Today I finally had time to google wtf made the cursor disappear. Sorry JR Im still on my learners plates when it comes to Mac . This menu is usually the first button on the left. Click " Additional mouse options " on the right side of the screen. So, can any other Splashtop users verify that this scenario works? At that point, I knew I was in for a long week. You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Thank you. Splashtop remote access and remote support solutions. Welcome to the Snap! This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. someone logs in with RDP remotely, the console session will get logged out, and
If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. Wait for Windows to detect the mouse again once the installation is complete. Keep pressing and holding for up to 10 seconds (until the device turns off). Thanks. With Remote Desktop as a published Citrix app, though, its been grating. If any readers can provide advice for Mac please leave a comment! Passionate about delivering compelling solutions on the Office 365/SharePoint platform. 6. Use the Invite Technicians button to invite additional technicians to your account. The Splashtop onscreen prompts show the 3 steps. In the sample illustration below, it is shown as enabled. Thanks, Cameron. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. At least that almost makes it possible to use the system. Let the device recharge and then turn the device back on again. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. The mouse cursor showed the busy pointer when hovering over the desktop. Simply locate the device you need from the list, and click the Connect button beside the device's name. Create a new remote connection to the Windows machine and start printing. Thanks for not making a long winded explanation and simply getting to the fix. Your solution OFFICIALLY ends the nightmare. Launch the app on your PC and choose " iOS " and then " USB ". We will need your help to reproduce the issue then collect logs. I did not need ANY other steps to prove that. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. Why? Select Google Chrome and click Uninstall. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. With both Splashtop and TeamViewer, mouse tracking and clicks were always registered straight away, and transferring files was also fast. thank you !!!! In your Splashtop Account Settings, you can enable Two . QED. Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. Remember that each SOS license allows 1 technician at a time to use SOS. Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. When you begin the session, the remote computer screen will open in a window on your computer. (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. Oh my gawd, Id have your babies if it were biologically possible!!!! Please help attach logs in your ticket. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. (since I got my Surface Pro 4). Step 3. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. Step 4. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. However, if you'd like a free alternative, we have mentioned one in the article itself. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Office 365, SharePoint, Azure, OnePlace Solutions & Life's Other Little Wonders. I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. Turn ON the "Show offline computers" option in Settings. And what are the pros and cons vs cloud based. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? Geez, you may as well have recommended trying to open Excel without issue. Therefore, your recommendation of "Cant you just use VNC or something similar?" Download Adobe Acrobat PDF reader if it isnt already installed on the machine. Simply close the app, and it should work upon opening it again. Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. Note that the page will automatically detect their operating system and offer them the Windows or Mac download if they are on a computer or a mobile app download if they are on a mobile device or tablet. Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. For disconnect issue when switching users, we can't reproduce the issue in-house. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. However, it is not a default/standard feature included with all Splashtop plans. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. Thanks for the easy fix. I see that type of response, but I don't reply to them because they are not in my post thread. Click " Apply " and then " OK ." Step 2. Reinstall Google Chrome. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do.