MARTA reserves the right to limit the number of replacements. 5. 404-848-5000 . 2424 Piedmont Road, NE
illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). No commercial or large-size carts, or dollies unless collapsed. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. For more information, please call Customer Service at (770) 427-4444. Standard fare is $4. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. 404-848-5000 . Operators cannot make change. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. Customer gets off work or finishes school or appointment at 4:00 PM. However, a replacement fee will be charged for each lost or stolen card. MARTA Mobility service is curb-to-curb. 2. Regular Breeze Cards are not accepted for Mobility certified customers. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. TDD or FIRS: 1-800-877-8339
PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. Customer Service. The application has two (2) parts (A & B) and is the first phase of the process. For this reason, different types of eligibility that have developed in the transit industry, including:
Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title
Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station
custserv@itsmarta.com, Write to: MARTA Customer Service Center
Superintendent of Mobility Operations
The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. B.
A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. Customers can confirm and cancel future trips through the automated system and the MARTA website. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. We don't offer Reduced Fare versions of any of our pass programs. When a return trip is needed, indicate the desired pick-up or drop-off time. CCRs will provide a Ready Time when the trip request is confirmed. breezecard.com. 2424 Piedmont Road, NE
This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Additional companions will be allowed on a space available basis. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. You may also e-mail:
1. When does my Reduced Fare Breeze Card expire? Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Appeals must be received within sixty days (60) of receipt of the denial letter. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). Riders' Advisory Council; MARTA HOPE Program; . For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Failure to cooperate with safety related policies may result in injury or loss of service. Local, Express, . MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. https://pass.itsmarta.com/Account/Login. 404-848-5389, or mobilitycertification@itsmarta.com,
Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). Please contact
Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. If a card has been confiscated due to usage by any unauthorized property. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. 2424 Piedmont Rd, NE 30 Alabama St., SW
You can also load stored value (cash) at the cost of $1 per trip. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Mobility Bus
When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. 404-848-5826. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. Customer Service. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. I think that things are what you make it. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. MARTA Mobility. To request an alternative format, please call MARTA during normal business hours at. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. Indicate the type of mobility aid used, and if the lift is required. A $5.00 replacement fee will be charged for all subsequent replacement cards. Mobility Operators are prohibited from administering medication. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. University Program. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Should an application be denied, the applicant has the right to appeal. Wheelchair brakes must always be locked while on the lift. MARTA attained the Silver level of recognition for its sustainability efforts. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Atlanta, GA 30324. MARTA Mobility Operators are expected to obey the same rules as our customers. MARTA is diligently working to fill these positions as soon as possible and we have. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. At a Breeze Vending Machine in any MARTA rail station. Individuals who believe they are eligible must complete Part A of the eligibility application. MARTA Customer Experience. Where can I purchase bus passes? Solicitation or selling goods or services without the express permission is prohibited. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Customers with schedules that require frequent changes are not eligible for subscription service. Customers with inoperative wheelchairs cannot be transported. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. PCAs travel at no cost when accompanying the eligible customer. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. MARTA Mobility. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. MARTA Mobility. Please complete the
MARTA Police (Non-Emergency) 404-848-4900. If you were issued a permanent card, your eligibility expires three years from the date of issue. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. 404-848-5826. Conditional eligibility (some trips). MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Yes, you can register your Reduced Fare Breeze Card and load it online at
To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Travel Companions are subject to the regular MARTA Mobility fare. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. . Customers may travel with one companion. MARTA Police (Emergency) 404-848-4911. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Learn more.
MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). Customers must have correct fare immediately upon boarding in order to ride. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Same day cancellations are cancellations made on the date of travel. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. The application allows for the following online: Employees can view and update personal information, submit . Inconvenience in using the fixed route system is not a basis for eligibility. The fax number for Mobility Eligibility is 404-848-6900. MARTA attained the Silver level of recognition for its sustainability efforts. Customers may also cancel via the MARTA website @
Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. for any inconvenience. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window..
Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. Atlanta, GA 30324 Atlanta, GA 30303. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) The fax number for Mobility Eligibility is 404-848-6900. Is a shared ride, advanced reservation mode of public transportation. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. Please tap your Breeze card within 30 days of purchase to activate reload value. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. . Student Program (K-12) Group Discount. MARTA Police (Emergency) 404-848-4911.
It's part of making MARTA a transit system everyone can use. Atlanta, GA 30303, MARTA Headquarters Building