Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Contact: kevin@ocproscooters.com or text: 714-420-1311. You can now turn your hoverboard back on.*. Max speed: 7.5 MPH. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. When it comes to hoverboards, the magic fix-all is called recalibration. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. I tried these fixes and the problem got solved. My GoTrax (about 5 months old) started acting weird today. Press question mark to learn the rest of the keyboard shortcuts. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. These codes will pop up over your console's display when there are issues within your electric scooter. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Disconnect the brake lever switch connector from the speed controller. I have updated my review from 1 star to 3, and will update again . But some parents may balk at spending more than $100 on an electric scooter. How do you check the odometer on the GXL V2? Odometer not working. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. But, as soon as it worked for quite some time, it started showing various problems. Looking For The Best Lock For An Electric Scooter? This is the best method to factory reset GOTRAX GXL V2. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. In removed the old handle bar and battery and installed new one. 0000003099 00000 n
Easy Fix but time consuming. Tip: Try to lift as straight as possible out of the tiller. Bolts provided are rusted - poor quality control. In the next video we will show the complete repair, reassembly and testing. When you connect the charger to the hoverboard it will turn red to let you know it is charging. You will see the LED lights start to flash. Motor stutters with rapid jerking and wont go.. possible motor failure. In all cases the company has been slow to respond. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Take care of your ride so it can take care of you. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Do you think most of the lower-priced scooters are having these problems? Include an image for extra impact. Repair frozen GOTRAX GXL V2. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - If the battery is fully charged, then the issue is likely with the motherboard or wiring. 0000000016 00000 n
One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Kid really loved the speedometer and the cruise control feature! Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. First, plug in your charger and make sure that it works before continuing. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. 0000002987 00000 n
This was fixed with the company sending a replacement tire. Also if there is a critical mass here, we may be able to have the company fix their problems. I had my second issue within 17 business days of receiving the scooter. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. It will display all specifications more visibly. I continue to struggle with GOTRAX's customer support team. I'll monitor the post to see if these are isolated or widespread. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Can't get the scooter to start. rider weight: 154 Lbs. If it's not been used for a while, it might need charging. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Grab the new battery pack and ensure that your are installing the battery pack correctly. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. If that doesn't work, email support. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Range: 4 miles (est) Max. Here is a link to find the manual for your Gotrax hoverboard. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Kick stand wobbly. Brand new battery not holding charge. E07 - Replace Motor or Motor Wheel Assembly. Will this problem come back? Back fender completely broken off, bottom screw plate snapped. Choose from Same Day Delivery, Drive Up or Order Pickup. After fully charging, I prepared for the first ride with the new parts. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Once you ensure the position is correct, gently slide the pack into the tiller. If you have done these things, but are still having trouble, please contact customer service. Learn more about your GOTRAX from full overviews and specs to troubleshooting. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. This issue is new and is being looked at now.. 0000007190 00000 n
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Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Has been extremely slow to respond with replacement parts. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. When you plug your charger into the wall, the indicator light will turn green. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. If your charger does not turn green when you plug it in, your problem may lie in your charger. The BBB's grade of "F" still . I also have a V1 and no issues. For example, only standing with one foot on your hoverboard can cause some models to beep. Save my name, email, and website in this browser for the next time I comment. Looking For The Best Lock For An Electric Scooter? I try and ride economical to maximize range and durability. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. E10, E11, E12 - Contact GOTRAX Customer Support. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. 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The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. 0000256654 00000 n
If damaged do not proceed. I didn't realize my tires were about half the recommended psi. The difference is, these are much more fun! You can contact Gotrax to get more information, talk about your warranty or learn about repair options. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Tighten the screws firmly. If you can not grip the top with your fingers use a pair of pliers to assist you. Only tools required are the 4mm Allen wrench and a set of pliers. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. 0000001444 00000 n
When it comes to hoverboards, the magic fix-all is called recalibration. (If you see an issue, please stop and consult a technician before proceeding.). We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Make sure that these are not punctured if they are air-filled. *You may need to perform a recalibration up to three times to fix your issue. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. It goes fast and I can go up big hills . Entice customers to sign up for your mailing list with discounts or exclusive offers. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Please Note, some electric scooters share error codes. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. These are as follows. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Apr 15, 2021 Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Of course, you could also have an issue with your battery. This is telling you the charger is working. Has expected us to be scooter technicians to diagnose the problems. This problem could be caused by many different things. Gotrax recommends 3-4 hours for charging time. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. It's a 36V 6 Ah battery that offers higher performance. Looks like spring issue. - Easy fix. Here is a link to find the manual for your Gotrax hoverboard. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. GoTrax GKS: Specs. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Yes Fix stuck GOTRAX GXL V2. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. GOTRAX sent me a battery and a replacement handle bar. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. k 3TXK c"b0] 3:P $% Make sure the petals are level with each other and on a flat surface. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. In this video we take a look inside a GoTrax G2 Scooter. I err on the conservative side, and would rather "under charge". Power completely shuts off while riding. Back wheel cover scraping tire. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Beeping can also indicate uneven pressure on the hoverboard sensors. I continue to struggle with GOTRAX's customer support team. Include an image for extra impact. Search General questions or product specific choose what you're looking for from our awesome drop down menu. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mine out of the box has this metal grinding sound coming from the back. 0000017087 00000 n
. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. 0000002873 00000 n
Weight: 17 pounds. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Front tire making a very loud noise. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Visit the Gotrax . The motor would sometimes "sputter" (not engage) when you push down the throttle. Listen or look back to see if the rear wheel is slowly spinning. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. 0000009925 00000 n
Fix Water Leaking From Air Conditioner. Gotrax has also added a longer battery life. So in short. The odometer illumination was bright. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here].