The most common dispute for a scammer is the "not as described" dispute. Some of this advice may be second nature to you, or may not apply to all sales. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . For things like graphics cards your best bet is to sell locally, all cash. When a buyer wants to return an item and be issued a refund, here is what you do first. Our app will file a claim in your stead, saving you time and a potential headache. Put your blame where it belongs with Chinese sellers! Remember that if an offer looks too good to be true, it probably is. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. I suspect someone may have been tampering with mail and package in the delivery system. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. It's so unfair to write eBay sellers off like a bunch of cheap scammers. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Go to ic3.gov and fill out the internet crime form. No they dont. There's no possible way I sent the wrong item so he's trying to scam me. Offer to send the copied forms to an ebay chat rep. So, that explains the different labels and (possibly) the Fragile stickers. Zero money was left over. Yup pretty much. Keep choosing to the end, then scroll down and your contact options will be at the bottom. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. I talked to manager and simply were told nothing can be done. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. I had a customer contacted me that the item was damaged in transit. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? - edited Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. As you sent it recorded delivery I am assuming it had some value to it. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. I recently had the same experience. Press J to jump to the feed. Loophole on eBay! It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. And third, we started to build PayPal's business off eBay. 05:05 PM. I guess it depends on whether the item they are sending back is worth paying the shipping on. Go to usps site and fill out the mail fraud form. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Or is it possible it was mixed up with a different package? For more information kindly send . The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. 2) Buyer most likely will open SNAD return request. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. 04:18 PM They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Help for buyers and sellers. His failure to reply to me or send pictures until after Case was decided on his favor was strange. Can Usps Tracking Be WrongPost Office have such a horrible . In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Ebay always takes out the fees and send the remaining money to the Bank on file. Parcel comes back, buyer is less than helpful, I refund, get a neg. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. People are getting desperate, violent and all kinds of other things lately. A buyer from Europe orders at item and pays for it. by asking the buyer questions or calling the post office? The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? If the package was mixed up, it would have happened there. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. I stopped shipping to Canada because of customs problems. I have had my hosting company check everything their end and they say all is correct and working ok. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Cause his photo shows a like kind of item but not the brand or pattern I sent. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. Item compatibility is buyer s responsibility. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. I lost my appeal. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Buyer sent me picture of something different in the box. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. The unofficial eBay subreddit. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense They readily cooperate with law enforcement. These are both things ebay phone reps suggest. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Somewhat new, never had this happen before. New replies are no longer allowed. 04:02 PM. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Heres how. I'm not sure where I stand on this now. Learn the fundamental steps for running an eBay business. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. They have no reason to create one earlier. Dial 1-800-275-8777 and explain the issue to USPS customer service. Add any photos you have of the wrong package. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. 06:46 AM. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. They never sent it back. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. You can chat with other sellers about anything to do with running a business on eBay. I can't really remember what specific package I mailed it in. . Buyer contacts me today. So eBay accepted the return. From the "Reason for replacement" drop-down menu, select "wrong item was . I asked for a picture from the buyer and it was some plastic item. Offer to send him a return shipping label. But I would like to reach more buyers. Theres no possible way I sent the wrong item so hes trying to scam me. Usually it will say the name on the package signs for it even if the signature is someone else. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. The email will state that the payment will be released to you once you have proven that the goods have been sent. A buyer will offer to purchase your item and send a larger payment than required. on Luckily I was able to contact the Global center and stop the item from shipping to the buyer. She got her full refund back and kept the ring! Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Tip If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. You can ask the customer to return the item, but he has no legal obligation to do so. A neighbor may have picked it up, so it is worth asking around before you contact USPS. Thx for the link to reporting a buyer theres a couple people I need to report. Lol either way I wasnt surprised. Do everything you can to annoy them until they finally just pay you the $900 so you go away. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Accept it and issue return label. Copyright 1995-2023 eBay Inc. All Rights Reserved. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. I don't know what it actually takes for them to get banned. Read the feedback other have left for the person. on This was shipped by Global Shipping Program. 26-05-2020 Supervisor told me to hold up on Police report and wait for UPS to step in. Do not refund half. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Dispute the refund. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. FedEx. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Visit the nearest USPS location and fill out a request form. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Or just take back the item. This months episode of the eBay Seller Spotlight podcast is live! Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. I know they will get their refund, but should I inquire at all? Its unfair they side with the buyers all the time. If you have any problems paying for your items, we . The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Create an account to follow your favorite communities and start taking part in conversations. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. It expressly says this in the PayPal Seller Protection terms. It's tough dealing with customer service when they're all Filipinos who don't understand or care. The buyer has since responded and accepted that it was delivered somewherebut not to him. You send the item promptly but days later you find that the check bounces, leaving you with nothing. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . The status says the item was "Delivered to agent," so the item shows as delivered. Do I have to go ahead and refund no matter the circumstance? 01:24 PM. A little detective work might find the answer. Aamzon advised we can do what we want. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Things like this happen. In this case, the purchase may be completed without flaw. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? You're not supposed to be liable for anything that happens to it after that. I only sell local, mainly to avoid hassle. Was full of marks. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Plus get a receipt from USPS. So it sucked having a negative mark on my account but it was the only thing I could do. 05:49 AM. That has happened to me. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. Select Order Not as Described. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. I sold 4 of the same items. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. All items are made out of High Quality fabric. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Gift card scammers reach out to victims by phone, email, or social media. 10/31/2020 at 3:54 pm #83017 Antique Frog Got my money back and a promise from eBay to better train their support staff -_-. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. You can request that the buyer send the item back to you immediately. If they do then you have to either refund or call eBay and try to make your case. 26-05-2020 they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. Check out this video to understand how dimensional weight is measured when shipping. You would want your copy to be short and engaging, informative but not stiff. The scammer will ask for the victims gift card number to use as payment. Its just getting worse, sadly. I agree. Contact postmaster and file mail fraud. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. By ARTHUR WRIGHT. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Just trying to understand. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. All sales are final after the buyer rates the seller or 3 days after delivery. man!! Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Privacy Policy. Is eBay likely to refund the buyer? It was already on the way. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? e-bay couldnt give two hoots for sellers as long as they are making money. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. He immediately cancels the order and requests a refund. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. I had been using half sheet sticky labels for almost a month before sending out this order. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) So we repaired and return an annoyed customer but couldnt do anything about it. Update 2: So my next step was to file claim with UPS. Otherwise, you can also restart the laptop just by pressing the power button. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Omg I JUST heard that same story!!!! Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Disputing the chargeback can take a lot of time and hassle on your behalf. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 26-05-2020 The item I sent out was also tagged, this one is not. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. How were you able to call eBay? Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. For more information, please see our Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I never sold a necklace on ebay period, and never saw that one in my life. So Im hoping he doesnt return anything. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund.