This job is no longer accepting applications. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, You're able to quickly input and retrieve data while working with the customer on the telephone. We want towelcome you to learn more aboutAlight and our Customer Care team. Our story starts with a simple, universal truth: Every business is a people business. We strive for Excellence Every Day by collaborating with our clients and colleagues. Type: Full Time You are It's why we're so driven to connect passion with purpose. A 401k plan that includes a corporate match. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. We promote healthy lifestyles and flexible work arrangements for our employees. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. We recognize the importance of a work life balance. They inform them about products and services, answer their questions and resolve their issues. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Try to use specific examples from your work or school history that relate to the question asked. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business As a Customer Care Representative, you will report to a Customer Care Team Leader disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Because transformation takes a workforce. Customer Care Representative Human Resources. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. * Be kind and compassionate This training will take place during the first 5-weeks of your employment, and the hours are full time. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. Must be able to work a flexible schedule based upon high call volume needs. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only They answer inquiries by phone, e-mail, web chat, or social media. Our people are our greatest assets at Alight Solutions because People Matter! Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Please enter a Name and Password so you can update your Job Alerts in the future. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. At Alight, we are reimagining how people and organizations thrive. This role requires that qualified candidates must reside in one of the following states: Check out our open opportunities below. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. * Strong attention to detail with critical thinking skills Training will begin for this class on Monday, May 1st Apply for Customer Care Representative I, Healthcare Benefits at Alight today! There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Join our team. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Find out if you meet the requirements! 88 followers . Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Averages based on self-reported salaries. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. We strive for Excellence Every Day by collaborating with our clients and colleagues. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Si es as , entonces ReedGroup es para ti! Benefits . The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Check out our current jobs that have a virtual/work from home option. Career Development & Growth: We provide ongoing training, coaching and development. Our story starts with a simple universal truth: Every business is a people business. Learn how this feature works. At Alight, we believe a company's success starts with its people. Learn more about our customer care offices. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Reimagining how people and organizations thrive. About Alight Solutions Alight is a leading cloud-based human capital technology and services. Customer Care Representative Human Resources. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Our people are our greatest assets at Alight Solutions because People Matter! Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. From company leaders to our newest colleagues, we all play a role in bringing our values to life. We strive for Excellence Every Day by collaborating with our clients and colleagues. There is no travel required for this position. Accurately documenting all conversations and actions taken on each interaction. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. * A demonstrated successful work history in customer service, insurance, or related field. The estimated base pay is $36,558 per year. You will be notified during the hiring process which checks are required by the position. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Interested in Workday positions? With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. Be Real with Alight and help us re-imagine how people and organizations thrive. We are Alight Solutions. Acknowledging and resolving customer complaints. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). It is a very convenient Job I have ever worked. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . The mission of our customer care teams exemplifies the need for human understanding. Find out if you meet the requirements! Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. View Job description, benefits and responsibilities. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Additional pay could include bonus, stock, commission, profit sharing or tips. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. READ MORE Important information: Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Explore open roles at Alight. We're always looking for great talent. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. These teams are a critical component of Alights health care,retirement and HR-delivery services. Get the latest news and information. 26 Alight Customer Care Representative jobs available on Indeed.com. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Customer Service / Guest Services, Part-Time Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Join our team. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. 1999 - Alight Solutions offers a promising . Communicating with customers through various channels. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Find out if you meet the requirements! 2023 #beAlight $50K-$69K Per Year (Glassdoor est.) With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. You have reached your maximum number of active job alerts. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Alight Easy 1-Click Apply. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Mid Level * Make independent complex decisions within the scope of your authority Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative Resume Examples. Health, Dental, Vision, Life Insurance and more. Alight is committed to the continued development of our colleagues. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. We reward continuous improvement and encourage you to own your own development. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Knowing our products inside and out so that you can . Scroll down below to view similar jobs . These teams are a critical component of Alights health care,retirement and HR-delivery services. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. 2023 Location: San Juan, Puerto Rico. Alight believes diversity should be visible, valued, and sustained throughout the organization. Our story starts with a simple universal truth: Every business is a people business. Our story starts with a simple universal truth: Every business is a people business. You can deactivate or delete job alerts by clicking the button below. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language then the employee has changed 1 company and 1 job. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. You will be notified during the hiring process which checks are required by the position. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. See our awards. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Customer Care Representative Human Resources. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Explore careers Media or Investor inquiries? Be prepared to answer why you are interested in this particular job opening. A Customer Service Representative also handles concerns, complaints, or other issues. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Get hired today! Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Tasks to include in a Customer Care job description . Read more This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Apply online instantly. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required.