We wasted our night , took off of work and lost our ticket money. They only let a few more people in until they actually closed all the doors. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. You can resell your ticket using either an app or a PC. I'm going to contact my credit card to see what my options are. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. "The return of live events, the input of customers, partners, and regulators, and the . If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. I requested refund now, but they didn't reply me yet. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! I will be putting a hold on my credit card for the tickets and they can fight me. I am quite dissappointed. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. I have been trying to reach y'all about a refund. I purchased a Citi field parking pass for Mets opening day. Can you explain to me how I can still use the credit that I was issued? After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. I'm not paying $176 when stub hub messed up my order. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. LAST time I purchase tickets through StubHub. Describe your scenario and include any supporting evidence. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. We are changing the way you register and sign-in to the StubHub Community. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. There were several other people at the event that had the same problem. "We were only allowed 120 percent credit toward future concerts, not refunds.". Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. They said outta luck. The FanProtect Guarantee is StubHub return policy. THE ATTORNEY GENERAL SAYS ANYONE AFFE. They just don't care! How is this legal for them to keep MY money? I purchased tickets to the Olympic gymnastics trials in January 2020. This will now be our default option in Canada and in the US. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. Its a bull. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. i am not interested in a credit that expires so therefore am requesting my full refund. How is this right? I would like to receive a refund. Just notified by email of event cancellation for Atlanta United vs Orlando. Needless to say, I initiated a dispute over StubHub's transaction. However, from the date selection to the purchase the date was changed. Their tech team looking into it or b.) All Rights Reserved. Dworsky says he hopes she'll intervene. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Horrible company. never use them again. This doesn't make any sense and I transferred these tickets way early on before COVID. These cookies will be stored in your browser only with your consent. StubHub will contact you as soon as possible. Stubhub policy on refunds is ridiculous. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. The refund will typically process within 5 to 8 business days. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Subscribe for full access to The Hollywood Reporter. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Then over night, we lost our jobs and the shows were all cancelled. Fans outside of North America are defaulted to a refund. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. All rights reserved. follow the steps below. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. I will never use stub hub again. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. I would like a refund!!! How come they can't control that?!! Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. Needless to say, this concert never happened. The cookie is used to store the user consent for the cookies in the category "Performance". I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. They said if I disputed it with my CC company they'll cancel my account with them. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! You will enter your community username and new password and done! Will I be able to get a refund . I lost my tickets. At the same time, buyers expect immediate refunds. Customer service all the way to your seat, 2000-2022 StubHub. Select Sell tickets from the three dots. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. i have attached the information from the venue. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. Overcharged. They told me their tech would review it. Receive a full refund of your purchase 2. I agree I do not like their return policy. Sams Club vs. Costco Which One is Better for You? i have attached the information from the venue. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Is it still taking 120 days? How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." You can send a private message to us here @TeamStubHub. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. I never got any emails about refunds or the fact they canceled the show. be around to get first dibs at floor seats, on 09/20/2012 I went This cookie is set by GDPR Cookie Consent plugin. Problem is, I'd be wearing the "lost" one and would then be denied entry. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. I don't know how your company seems to think that 120% is of equal value or better. I listed tickets on Stub Hub for a Broadway show. It means they ripped me off, I guess. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. to see the game on TV? "We were only allowed 120 percent credit toward future concerts, not refunds. Money down the drain. The cookies is used to store the user consent for the cookies in the category "Necessary". Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. Overcharged. Otherwise you will receive a voucher for 120% of your purchase price. Donno what to do. And if you work in corporate you know that everyone has a boss except the CEO. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. I purchased tickets to the Olympic gymnastics trials in January 2020. I got real sick and cannot go to the concert I need to possibly get reimbursed please. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ?