Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. popular and unique itineraries. In addition, Holland America Line will honor any pricing or amenities that your travel advisor extends in addition to your onboard offers. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). Please note the following general information about Luggage Direct: Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country. I just finished filling out our documentation for our cruise on the Zuiderdam on Sept 4, and was shocked to find out that HA puts a $420 per person hold on your credit card, and it doesn't matter whether that person has approval to purchase on their card. For our family of three alone, the hold would have been more than $1200 (maybe more than $1400; can't remember right now). Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. appreciate the info. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. The password will need to be disclosed to the youth staff upon pick up of the child. Both casual and dressy attire will be essential during your cruise. Place them in a carry-on bag or keep them with you so you can access them easily. I've had rental car companies put holds of $300-$500 on my credit card. The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. You will recognize our representatives by their Holland America signs. Promotion is based on promotion code(s) N2 and based on double occupancy. On 2/10/2019 at 2:00 PM, Queeniecruiser said: 19952023, The Independent Traveler, Inc. This is NOT unique to HAL, is extremely common practice in the cruise industry, and it is really nothing to get excited about. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. You can also complete your health assessment and book shore excursions prior to your cruise. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. So it was tough to spend it all! Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. I don't want to judge anyone's finances, but I would be a little concerned travelling without a few extra thousands on the card for sudden emergencies. Previously with RCCL and with Carnival I have never run into this. For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. Our activities to protect the environment have not gone unnoticed. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Absolutely nothing is charged to your credit card until the final day or evening of your cruise. You may request seating time, table size and indicate with whom you wish to dine. For 21+ day voyages (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. ONE THING THAT I WOULD LIKE ALL OF US TO DO - on your HAL surveys, recommend that HAL allows us to use OBC toward tours booked prior to boarding. Packages such as Renewal of Vows, Happy Anniversary, Romantic Voyage and Just for Us include a variety of services and mementos to commemorate your special occasion. You will claim your luggage when you arrive at your final airport destination. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. I will have travellers checks to cover my account. On the morning of disembarkation, guests with no credit card payment need to settle their onboard account on the morningof disembarkation. Make your wedding dreams a reality. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. on board. While some credits are Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. Onboard credit is a popular booking bonus, offered during a cruise sale instead of (or in conjunction with) price drops, reduced deposits and other free perks. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. You will need to provide health certificate documentation for the animal in your ports of call. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. WebEarn 2 points per $1 spent on all Holland America purchases, including onboard purchases2 Earn 1 point for every $1 spent on all other purchases everywhere Visa is accepted2 Earn 5,000 points after first purchase enough to redeem for a Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. Holland America Line is Appointments may be made in advance on our web site athollandamerica.comor once on board. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. Bring your travel and health insurance information and have it handy at all times. Other exclusions and terms may apply; void where prohibited. Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. Shirts/cover-ups and footwear are always required indoors. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. It is how it is. We always use our Holland OBC first, then if we have any left, it gets refunded to our Credit Card on file. How about a wine package or two? The Casino is not open in port and certain restricted waters and you must be 18 or over to play. I was told that if there is a waiting list for an excursion, then you get put at the bottom of the list,so make sure there isn't a waiting list before cancelling & rebooking! Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. Thanks! Casino: A wonderful world of chance, skill and luck awaits you in our Casino. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Have It All Early Booking Bonus | Holland America Line. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. Any excess deposit will be refunded to you at the end of the cruise. You are responsible for complying with the policies. In our case, we always take the refund in cash to avoid losses due to currency conversion. Your seating assignment will be noted on your guest card upon boarding. Please Note: Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off the ship. CC Help Jenn Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Mobility Equipment: The safety of our guests and crew is our number one priority. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. It is not that unusual to be given incorrect information by HAL customer service reps. Purchase a Surf plan. Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the childs parents. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at tsa.gov. Please keep this in mind when packing. Banks, airports and major hotels often offer this service. Maybe no Inuit sweater. It is also a good idea to bring your prescription for eye glasses or contacts. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Please note that this is a U.S. government regulation over which Holland America Line has no control. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. Ship Identification Card: Upon completion of check-in you will receive a ship identification card. For voyages that depart from and return to Australia and/or NewZealand, these policies and the legal drinking age apply to guests 18 years or over. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. These "checks" clear your account on a daily basis and are deducted from the initial balance in the order they are charged. With this in mind, the following emergency phone numbers are available for your use. Please call the Guest Accessibility Department for detailed information. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. Explore white-capped peaks, arctic-blue glaciers, and wildlife galore when you book select Alaska cruises with the cruise line that knows it best. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Youll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. We are equally passionate about protecting and preserving the pristine destinations that we visit. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. For this reason, Holland America Line has size and weight guidelines for scooters. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround. Refunds for purchases of onboard products and services will be credited to your onboard account whetherpurchased prior to or during your cruise. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). The videos can be seen on the stateroom TV guest channel for 24 hours after departure. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. Important Customs information and shopping maps will be provided at the talk. These requirements are established by the countries you are visiting and not by Holland America Line. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. We cannot process refunds on these cards. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. We have an OBC from Costco Travel Canada and the shareholder benefit. Please keep this available for check-in. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. We welcome you to consult with your Image Creators for all your photographic needs. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). Enjoy the timless elegance of ocean travel. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Allsuch requests should be made before sailing through your travel advisor. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. During the voyage, a safe to store your valuables and important documents is available in your stateroom. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). So I inquired as to how much of it was "use it or lose it" and how much would be refundable. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Book and save with our Have It All cruise fare. Tips? Am I right that this doesn't save you any money, just means you don't have to sign every time? If these have not yet been provided, please ask your Stateroom Steward. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. This requirement does not apply to U.S. or Canadian citizens. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Local sales taxes are applied where required. Holland America Line Rewards VISA Card: Use your new Holland America Line Rewards Visa Card and youll be on your next dream vacation before you know it. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! Please attach a tag to each piece of luggage you will be checking on the cruise. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. Thanks everyone. Have It All Early Booking Bonus Offer (Early Booking Bonus Offer) is available for a limited time, on a first-come, first-served basis, to the first guests who make a new booking in connection with the Early Booking Bonus Offer while it is available. WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. In Australia, call us toll free at 1-800-260-639. But after reading the above post it looks like I will have to have the full 420.00. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. Use onboard credit to make purchases aboard the ship like merchandise, spa treatments, specialty dining & more! We anticipate that your stateroom will be ready at approximately 1:00pm. of your seating request will be listed on your Cruise Contract. Imagine your on board account is a checking account like at your bank. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. 1-206-626-7353 to add services to your itinerary. Dave, we have had the same experience on several cruises. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. In many countries, you can also use your ATM card to obtain local currency. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The Promo Credits line is where your Future Cruise, Stockholder, and quick booking credits are combined into one credit. Make the Most of Onboard Credit. The representatives will help you with luggage tags. (only hypothetical of course she will get new earrings). Upgrades are available once on board for a single day, the remaining duration of the voyage or adding more devices. Please contact Guest Services for more details. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program. Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. For this reason, Holland America Line has size and weight guidelines for scooters. 2. Have the post office hold your mail. Thus you have fewer receipts to check at the end of the cruise -- this is great for longer cruises. The minimum age to participate in Club HAL is three years. If you choose, continue the journey into the Yukon on your Alaska cruisetour. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. Guests from Puerto Rico either need to present a WHTI-compliant document or a government- issued photo identification with a validated birth certificate issued after July 1, 2010. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. The luggage tags are clearly marked with your ship name. Holland America Line reservesthe right to substitute products when specified brands are not available. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. Each item is authentic and many are branded with designer names you have come to trust. To learn more and apply for the Holland America Line Rewards Visa Card,please visit hollandamericavisa.com. Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. LauraS If you have enough credit to cover it, why get excited about it? With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. Its funny you say this-we are going on a Celebrity cruise in March in a Sky suite with all 4 perks included. The OBC is like an initial deposit. Holland America Line assumes no responsibility for the items listed above. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. It is obviously ava Holland America Line will assist in filling prescriptions. Cruise lines are no different. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. An curved arrow pointing right. Cash is accepted in our casinos. For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary. Guess we're just lucky. At some point in your travels you may experience an emergency. Every cruise ship I'm been on has a cash machine and I've never seen it down. CC Help Jenn Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. A total of $420. It is obviously available in Seattle, but not available on the ships. I don't have a problem with a reasonable hold, but I think that $420 per person (even minors and infants) is overkill. Boarding may be denied or fines may be levied against those guests without proper documentation. Yet another reminder why I'm a happy American Express cardholder: never having to worry about this issue. A year or so ago we had a promotion OBC that was supposed to be good only for shore excursions, but in the end they applied it to our account and some of it ended up being credited to other things. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. He could still use it to get access, but he would not be able to charge anything. It also saves you from checking a bunch of charges on your on board account. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information.