If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. We also offer special discounts for children and military personnel. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. The reason for this has to do with how much space unused orders take on their computer system. Why not? Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. Clipper card pending passes cash value. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Learn more about Clipper START and how to apply here. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. When will I be charged for my Auto-Reload value? Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. There is a 50 cent surcharge per trip for paper tickets. Please submit all travel cancellation or change requests through our Contact Us page. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Outdoor Activities, Tours, Boat Tours & Water Sports, More. I set up Auto-Reload, but its not showing up in my online account. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Registered cardholders can report lost, stolen or damaged cards and request replacements. You can use cash value on all transit systems that accept Clipper. Key Clipper information translated to Chinese. After we collect payment, we will send you an email confirming this. There is a 50 cent surcharge per trip for Blue tickets. Clipper account access including checkingyour balance can be found on the Clipper website. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. This is separate from confirmation of payment. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Muni offers several ways to pay your fare. Youth 5-18 years old get 50% off with a youth Clipper card. "It's overwhelmed our ability to process the applications." Im so glad that I dont have to go into the office the last two weeks. What should I do if my card is lost or stolen? Please note that The Hub is permanently closed. It currently shows I have the amount in the pending passes area but shows I have it in cash value. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Can I load value on my mobile phone at a transit agency ticket office? If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. There are three seating classes on the Victoria Clipper ferry. Set up is easy and can be done on the spot or in advance while you are at home. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Choose to stay logged in or to log out. Everything you need to know when you travel with Clipper! To provide payment, log in to your Clipper account and edit the payment information in My Profile. Comfort VIP Best of the best seats in Comfort Class! We will send an email to confirm that you have updated information in your account. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. There is a $5 fee for this service. All guests are welcome to use the top outside viewing deck as desired during our trips. 2020, Metropolitan Transportation Commission. Why not? BART. No input is required. Children from countries other than the US or Canada will require a passport and possibly a Visa. Failure to provide such evidencemay make you inadmissible to Canada. Transit Agency Tips. But if a customer already has value on his/her card, that value should not be removed. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. Within each class, there are upgrade sections as well. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. EMAIL US. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Account Management. A: Your anger is warranted. Includes one-way or round trip travel via the Clipper ferry. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. Can I manage my Clipper account and pay my transit fares with my phone? Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. All rights reserved. Complete the form below and a dedicated account manager will be in touch. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. You can also add value through the Clipper app. Cookie Notice Many transit agencies offer some type of 31-day pass for your convenience. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. The terminal is located on Alaskan Way at Pier 69. Yes. The RTC Clipper card is a photo identification card. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Clipper is a regional transit card that can be used on all transit in the Bay Area. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Clipper is now available throughApple Pay and Google Pay. If the condition evaluates to false (.F. Learn more about required travel documents. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. We've made it easy with quick guides to every service on Clipper. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Phone. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Use the same ticket when you exit. This might take a few seconds. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. I'd like to plan my visit to the Bay Area in advance. You will still need to use your plastic Clipper card for this. For more information, visit Sales and Service Locations. Your session is about to expire due to inactivity. Thank you! RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. News; Twitter Twitter, Opens . Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Phone. But if you tag off, Clipper will return the difference of $6 to your card. All FRS Clipper employees and crew are fully vaccinated against COVID-19. To find the cost of a particular BART trip, use the BART Fare Calculator. This page includes how it works, mobile payments and Clipper mobile app. Clipper automatically checks for a valid pass. A couple of things have to happen before you can use the value. No. redditads Promoted Interested in gaining a new perspective on things? Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Picking up your value means loading the value on your card after youve placed an online or phone order. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. After we collect payment, we will send you an email confirming this. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Please plan accordingly and allow sufficient time. This happens automatically, with no disruption in your ability to use Clipper. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Check out our virtual tour of the Victoria Clipper V! Economy Panoramic Upgraded window seats in Economy Class. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Need help planning your trip? This page includes debit cards and refunds. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. This page includes how to tag, card issues, and visitor info. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. Paper Tickets Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan.